Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,797 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuart was very efficient and helpful when confirming the details of our holiday over the phone. 5* thank you”

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Posted 2 years ago

“Got to be honest, the website was not great and not very simple, however when I phoned up, the lady that booked my holoday for me was VERY helpful indeed and made it all very simple for me to book over the phone.”

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Posted 2 years ago

Hello Mr Jones, we are disappointed you are unhappy with our website and do not have similar complaint about it. However, we are happy to review your specific points if you wish to contact us via normal channels to share them and there may be explanation which will be apparent. We are very pleased that you found our agents service met expectation.

Posted 2 years ago

“Great prices and Stuart was very efficient helpful and resolved my issue with pricing”

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Posted 2 years ago

“Dealt with Stuart when I had a confirmation problem. He delivered great service and was very professional and friendly on the phone. Thumbs up”

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Posted 2 years ago

“Stuart - lovely chatty and polite Went through all the holiday details and docs with no fuss and clear explanations 👌 👍 Thank You 😊”

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Posted 2 years ago

“2nd time booking with holidaygems very happy with the service the staff (Stuart) very helpful look forward to booking next year.”

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Posted 2 years ago

“Stuart was my advisor today who was very friendly and helpful 😊”

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Posted 2 years ago

“Stuart was very helpful in confirming my holiday details and sending on the email confirmation”

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Posted 2 years ago

“Stuart really helped us out today. He worked hard to help us with our options and helped us to secure a holiday. Thank you!”

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Posted 2 years ago

“Huge thanks to Stuart for being so helpful and making the booking process so easy”

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Posted 2 years ago

“Stuart was Very helpful and with a happy demeanor.”

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Posted 2 years ago

“Very helpful go above and beyond also my agent Mark explained everything and is easily connected if needed”

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Posted 2 years ago

“Fantastic experience, I dealt with Mark and he was helpful. He went through everything with me clearly and did his best to get me the perfect holiday and the best price. I’m very happy with his service and I would 100% recommend him and this company 😊 thank you Mark. Ryan”

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Posted 2 years ago

“Sam was very helpful, understanding & patient & guided us step by step when booking, very helpful member of staff, thank you.”

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Posted 2 years ago

“Quick booking system , and had booking confirmed the next day by a lovely lady Sam who advised the price had increased but looked into having price honoured”

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Posted 2 years ago

“Very happy very efficient service provided at short notice very pleased”

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Posted 2 years ago

“Spoke to Mark. He wad extremely polite and knowledgeable in our holiday and very helpful”

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Posted 2 years ago

“Martin was brilliant, very helpful, highly recommend”

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Posted 2 years ago

“The gentleman that rang me to confirm booking was amazing. He helped me choose a hotel and got me flights earlier and cheaper. Very happy 😊”

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Posted 2 years ago

“Hi spoke to Martin & he was very helpful & helped us book our holiday made it so much easier for us thankyou”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,797 reviews