Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,793 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy process and confirmation call next day after order and all as booked. Stuart the agent was very helpful and polite, explained everything I needed so I am hoping the holiday will go as smoothly next week.”

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Posted 1 year ago

“Stewart was ace and really helpful. Very patient”

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Posted 1 year ago

“Had a call from Stuart today regarding a problem with my upcoming holiday, 10/10 with the way he dealt with the matter. Fantastic!!”

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Posted 1 year ago

“Stuart was fantastic helped me every step with booking a last minute holiday would definitely use him again!”

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Posted 1 year ago

“Stuart lovely guy. Friendly very helpful .brilliant”

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Posted 1 year ago

“Stuart was very helpful and friendly throughout the process and explained everything in detail and went the extra mile with the booking”

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Posted 1 year ago

“Sam from holiday gems was extremely polite and helpful when taking our booking for a last minute getaway”

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Posted 1 year ago

“Stuart was a nice bloke to talk to, had a pleasant conversation with him, and he was extremely helpful”

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Posted 1 year ago

“Stuart was absolutely fantastic, polite, helpful and patient definitely would book with you again”

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Posted 1 year ago

“Stuart was very helpful in finalising our holiday booking, and I cannot thank him enough”

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Posted 1 year ago

“Stuart was outstanding and helpful with the phone call today and sorted everything out with no issues thank you”

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Posted 1 year ago

“Had a lovely man Stewart ring me over an issue with my holiday which he explained and rectified this x”

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Posted 1 year ago

“An easy booking experience completed with Stuart. Would use this holiday company again.”

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Posted 1 year ago

“Stuart was absolutely fantastic today, helped with every question I had, he read everything out to me that I needed to triple check. He was a good 10/10 customer service. Thank you so much to Stuart.”

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Posted 1 year ago

“Holiday was easy to book and Stuart who called to confirm holiday was professional and pleasant on the call. Stuart gave me all the information I needed for my holiday and was helpful and polite. I was reassured to have a call along with the email and Stuart explained everything to me and checked everything while I was in the phone.”

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Posted 1 year ago

“The agent that dealt with my booking was brilliant. Very polite and engaging. Made it an enjoyable experience. Thank you very much”

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Posted 1 year ago

“Stuart was very efficient and helpful when confirming the details of our holiday over the phone. 5* thank you”

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Posted 1 year ago

“Got to be honest, the website was not great and not very simple, however when I phoned up, the lady that booked my holoday for me was VERY helpful indeed and made it all very simple for me to book over the phone.”

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Posted 1 year ago

Hello Mr Jones, we are disappointed you are unhappy with our website and do not have similar complaint about it. However, we are happy to review your specific points if you wish to contact us via normal channels to share them and there may be explanation which will be apparent. We are very pleased that you found our agents service met expectation.

Posted 1 year ago

“Great prices and Stuart was very efficient helpful and resolved my issue with pricing”

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Posted 1 year ago

“Dealt with Stuart when I had a confirmation problem. He delivered great service and was very professional and friendly on the phone. Thumbs up”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,793 reviews