Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,793 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a holiday cost at £1709.96 and paid deposit only to be called back after my deposit was made saying that the price had increased to £1835.00 but can’t tell me why, when you go on the web site the price to book still comes up at £1709.96.”

Helpful Report

Posted 1 year ago

Hello Michael Docherty, we are sorry that the cost of your arrangements increased. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. There was an initial problem in completing this ‘’ring fence ‘’ to hold the payment amount so that we could progress. Thereafter, should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed with the alternative and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 1 year ago

“Very helpfull and kind felt comfortable speaking to him thankyou for your help”

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Posted 1 year ago

“Martin was very helpful and kind on the phone, made the booking process seem less.”

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Posted 1 year ago

“Had a lovely conversation on the telephone with Martin. Very nice person and very helpful. He sorted my holiday with ease. Thank you Martin”

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Posted 1 year ago

“I was able to get a much more affordable deal to Turkey in comparison to other holiday websites. I spoke to an amazing advisor Martín who did a great job.”

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Posted 1 year ago

“Thanks for making our holiday Stuart”

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Posted 1 year ago

“Stuart phone me twice to sort my issues with name spelt wrong. I will be booking through Stuart in the future what a brilliant service.thank you putting my mind in peace”

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Posted 1 year ago

“I spoke to Sam who was great. She assisted me with finding the right accommodation as I could not locate it on the website. She made sure I understood everything and made the booking really smoothly and efficiently. Would definitely book through her again”

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Posted 1 year ago

“Stuart efficiently confirmed our reservation and provided valuable assistance.”

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Posted 1 year ago

“Good price for selected holiday found online. Had to book over the phone, Sam was very pleasant and made the booking process easy.”

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Posted 1 year ago

“Spoke to Stuart was very helpful thank you”

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Posted 1 year ago

“Sam was amazing she helped me resolve my issues straight away. I can’t thank her enough.”

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Posted 1 year ago

“Spoke with Stuart this afternoon, he was polite, friendly, knowledgeable and quickly confirmed my booking. Excellent !!”

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Posted 1 year ago

“Martin was super helpful, friendly and efficient.”

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Posted 1 year ago

“Was very pleased with the response of phone staff 😀”

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Posted 1 year ago

“Stuart was very helpful, quick and efficient in dealing with my issues and has made my first time experience in buying from Holiday Gems a pleasant experience. Thank you Stuart”

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Posted 1 year ago

“Stuart has been absolutely amazing. He managed to sort out any worries or questions I had regarding the booking and was very attentive. Keep doing a great job Stuart…we need more people like you in this world! Thank you .”

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Posted 1 year ago

“Jae was very helpful and sorted my hotel change for me. Thank you Jae”

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Posted 1 year ago

“Sorted my query out and booked our holiday.”

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Posted 1 year ago

“Great help and support from Martin, very efficient and helped quickly locate and book holiday”

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Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,793 reviews