Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,793 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

Write Your review

Tell us how Holiday Gems made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was delighted to be booking holiday again with Holiday Gem and got a great price for all I inclusive for family of four. I booked it one night with price and then next day Holiday Gem operator rings to say I need to pay an extra £133 extra due to either flight increase or else hotel. She could not say. She stated that this is in the terms and conditions that I didn’t read and sometimes she would do that herself .I am very disappointed that all of a sudden you get an extra increase next day!! Feel that holiday should be booked and processed when you decide what you are looking for!!! All she could say was sorry for bearer of bad news. Not good enough customer service when there is plenty of companies that you can choose from online or in stores!”

Helpful Report

Posted 1 year ago

Hello Nicola, we are very pleased you have chosen to book with us again but are surprised that you therefore appear to be unaware of the website order process. Clause 2 or the terms and conditions you ticked to accept cover clearly about the price and what happens if the Package Holiday is available but not at the price quoted. Non the less we’re sorry you feel we did not meet expectations. In order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is passed to one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed with the alternative and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above we would appreciate any amendment you could make to your review which would then be reflective of the service level and experience you had with us.

Posted 1 year ago

“Stuart was very polite, transparent with all information given, excellent service.”

Helpful Report

Posted 1 year ago

“The lady I spoke to on the phone was really helpful. Price increased from the time I booked the holiday online to the time I received a call back however the lady did what she could do honour the original price, which was really appreciated. Thank you.”

Helpful Report

Posted 1 year ago

“Nor happy price has gone up on holiday I booked yesterday. It's costing alot as it is.”

Helpful Report

Posted 1 year ago

“Wonderful service from Stuart, took the time to listen to my holiday requirements and accommodated. Thanks Stuart!”

Helpful Report

Posted 1 year ago

“Thankyou Stuart for booking our holiday and with such a lovely manner. Katrina”

Helpful Report

Posted 1 year ago

“Have spoke with Stuart this morning who confirmed holiday as advertised booking! Very polite & helpful Thank you Stuart”

Helpful Report

Posted 1 year ago

“stuart was very very helpful today”

Helpful Report

Posted 1 year ago

“Martin was fabulous. Booked very last minute and he made the whole process seamless.”

Helpful Report

Posted 1 year ago

“Easy to book and cheapest by far than any other holiday places Fantastic staff and polite Second time I’ have booked with holiday gems”

Helpful Report

Posted 1 year ago

“Excellent customer service from Martin”

Helpful Report

Posted 1 year ago

“I had the most pleasant experience with Sam today. There was a problem with my original booking, not Holidays Gems fault but one of their suppliers. Sam went above & beyond, infact between the 2 of us we travelled the whole of Rhodes to find what I was looking for in terms of accommodation that met our requirements. I can't thank Sam enough for her patience & understanding. You're a wee gem Sam 😍. Can't wait to be lying by the pool next week sipping a cocktail or 2 😎🌞🍹”

Helpful Report

Posted 1 year ago

“I spoke with a gentleman named mark. He was really good and explained everything I needed. Very good service and will definitely use again very soon!”

Helpful Report

Posted 1 year ago

“We use holiday gems, they are the best uk travel company online, we love em, Stuart was superb on the telephone, really pleased with my csll, thsnkyou Stuart x”

Helpful Report

Posted 1 year ago

“Thanks for sorting the holiday Stuart”

Helpful Report

Posted 1 year ago

“Sam called me the next day to clarify my booking She was extremely helpful and reassured me if I have any queries to contact her Great booking and very easy Have stayed at this hotel before and an excellent choice! Thank you”

Helpful Report

Posted 1 year ago

“Just had a Prompt reply from Stuart, very friendly manner on phone, just checking all names spelt correctly as wifes name is unusual and all the details are correct . Second time I have used holiday gems, always friendly and helpful, wonr be the last time I use holiday gems”

Helpful Report

Posted 1 year ago

“Great service from Holiday Gems (I travel next month). Price was excellent, booking easy. Stuart from Holiday Gems rang this morning to make sure I had received all of my holiday bookings and tickets via email, reassured me all was booked. Thanks Stuart 😊”

Helpful Report

Posted 1 year ago

“Stuart provided an excellent service and ensured i had all the details and confirmation via phone call Thanks Stuart”

Helpful Report

Posted 1 year ago

“Nice efficient service, Call back from Stuart was friendly and professional.”

Helpful Report

Posted 1 year ago

Holiday Gems is rated 4.6 based on 2,793 reviews