Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,790 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speaking with the service team Martin helped me get exactly what I was looking for. Got it all sorted within an hour. So far having booked with holiday Gems has been a great experience. The word would be SMOOTH transaction. Just the booking side of it. Will keep you updated.”

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Posted 2 years ago

“I've have now 3 holidays for this year and I am very happy with the choices ,holiday gem was very good with my queries about one of my holidays I'm happy to give a good rating for this company”

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Posted 2 years ago

“Excellent communication throughout by Nikki. No issues at all. Thankyou”

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Posted 2 years ago

“Contact made to confirm very swftly, all travel documents received immediately after confirmation of booking. Clear optional payment plan.”

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Posted 2 years ago

“spoke with Nathan earlier today and he really helped me sort out zante! explained everything throughly and went through my flight price increase and sorted it all. Definitely recommend asking for nathan! will ensure you feel less stressed about everything:)”

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Posted 2 years ago

“Helpful in providing best possible options with recommendations.”

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Posted 2 years ago

“Nathan was extremely helpful with our booking and we hope the trip matches the service he gave me.”

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Posted 2 years ago

“So far so good booked my holiday, had a phone call to confirm ,they weren't able to get my hotel with one particular company but were able to book with another slight increase in charge but was just happy to get the hotel I requested”

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Posted 2 years ago

“Martin that did my booking with me was absolutely amazing every step of way. He's customer service skill are truly outstanding. Thank you MARTIN”

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Posted 2 years ago

“I was helped by a gentleman named Martin and he was extremely nice and very polite I asked about changing the hotel I picked and he was able to do it without any issues. He told me there would be an extra charge as hotel was dearer but I didn’t mind I will certainly be using holiday gems next time I want a holiday”

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Posted 2 years ago

“I had a voucher for holidaygems and Finn was was really helpful in helping me sort it out. She was friendly, polite and made the process seem very easy. I would use the website again if i had a similar customer service experience to this.”

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Posted 2 years ago

“Third holiday booked with you. Only one complaint, when we were on our holiday last year the information desk at Alicante was not manned and we had no idea what bus we had to to board. A rep from another company told us it was unmanned for months. Without her help we would have been stuck.”

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Posted 2 years ago

“Fantastic customer service received from Finn. We are repeat customers and have always received a great service from HolidayGems. Very happy with the whole experience beginning to end. Finn is a real asset to your company.”

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Posted 2 years ago

“Very friendly person on the phone, explained everything clearly”

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Posted 2 years ago

“Great service from John helping us get a good deal when our original booking fell through”

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Posted 2 years ago

“Very good service, plenty of informatiin given”

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Posted 2 years ago

“Couldn't wish for better!! Booked the day before I left and was dealt with by Nathan who couldn't have been any more helpful!! I'd go as far to say the lad needs a raise. I would definitely use this service every single time. Thank you again my holiday was amazing specially at such short notice”

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Posted 2 years ago

“wish i had the name of person who booked this for me and if you know who please please sent him my thanks as he was so thoughtful cheers”

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Posted 2 years ago

“website easy to navigate”

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Posted 2 years ago

“This is our 4 or 5th booking with HolidayGems. Quick and easy on line booking. Price competitive, prompt sending of documents, clear precise information, Highly recommend”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,790 reviews