Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Martin was excellent,very helpful in every way , nothing was to much trouble for him , he explained everything to us ,I will use him again,Thankyou”

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Posted 2 years ago

“Customer service very good and friendly”

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Posted 2 years ago

“Friendly, helpful and happy to answer all my questions”

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Posted 2 years ago

“I’m very happy with holiday gems very good company I have many years with them”

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Posted 2 years ago

“Always come back to Holiday Gems Excellent service Nathan went the extra mile as I’m not the best on a lap top & he explained everything perfectly.Very polite & helpful”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Representative very helpfull”

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Posted 2 years ago

“Sameer was very helpful in finding the perfect holiday for us and made the whole booking experience smooth, we thank him for his patience and professionalism.”

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Posted 2 years ago

“Polite, Fast and efficient”

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Posted 2 years ago

“I found it easy to book and like the fact that it included everything (flights, hotel, transfers, luggage & seats on the plane). Also even the call from the lady from the centre to confirm was very helpful and friendly. Overall l had a very pleasant booking and am now looking forward to my holiday. Thank you.”

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Posted 2 years ago

“I have been dealing with Nathan regarding my booked trip. He was so helpful and professional! You should be proud to have such employee in your team! Kind Regards Jurgita”

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Posted 2 years ago

“Easy way to make arrangements for a holiday. Would be even easier while AI powered.”

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Posted 2 years ago

“Got a real bargain. Thanks Nathan we had a lovely week 😊.”

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Posted 2 years ago

“Holiday Gems have been great as usual 4th time of using them . Great prices ,polite and quick. Nathan was great polite and checked everything. Thank you alan & Angela”

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Posted 2 years ago

“Great company no problems booking. great help from Stuart very knowledgeable”

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Posted 2 years ago

“Payment portal problematic as payment did not go through first time. Then I had 3 confirmation emails so I was worried three payments were taken. All good apart from that technical glitch”

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Posted 2 years ago

“Martin contacted me promptly after I booked on line. He was very helpful and made sure the booking details were all correct.”

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Posted 2 years ago

“Booked a holiday and the the price increased by £120”

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Posted 2 years ago

Mr Pugh many thanks for your review and we’re sorry you feel we did not meet expectations. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although, and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is assigned to one of our sales agents who will then investigate and try their utmost to provide you with identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not, with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed with the alternative and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the promised service level and experience you had with us.

Posted 2 years ago

“Nathan was lovely, very friendly and helpful, nothing was too much trouble for him, he made my booking very enjoyable , would certainly recommend Nathan to my fridnds”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews