Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheapest holiday on Web. Very easy to use. Great price and all booked very quickly. Only issue is baggage allowance not clear and does not mention on paperwork which Gatwick terminal we are flying from.”

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Posted 2 years ago

“Nathan certainly dealt with our booking in the most quickly and effective manner! He was friendly, helpful and polite. I've never used Holiday Gems before but thanks to Nathan I will certainly be using the service again! Thanks Nathan you are certainly a Gem !!”

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Posted 2 years ago

“Booked with this company online. After paying full amount of holiday immediately I was telephoned and told to book would cost me another 90 something pounds as they struggled to get a room for us. Totally unacceptable in my opinion. The price stated should be what you pay regardless of the company's issues.this wad a 60th present for husband last minute so I felt had no option but to pat extra.apart from this the holiday went smoothly. Please be aware the price stated may not be true.”

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Posted 2 years ago

“Absolute disgraceful company. I wish I had never booked a holiday with them - booked online, then was told nothing was available anymore at that price. They still advertised the price for days after. Could not get through to anyone on the phone and was only called back when I confirmed I would cancel. I had already made a payment online - so was informed that I would loose my £299 deposit of I cancelled - EVEN though they could not fulfil the original holiday. As I didn't want to loose my deposit, I booked another destination over the phone. Then contacted a week later to say they flight outbound has been cancelled - there us another flight but you have to pay more? What kind of company is this? I have asked for conversation in writing and have been told I need to wait - I have asked for my telephone booking recordings as I was misold and misinformed information and I have been told I need to pay for these recordings. Now, if I want to cancel the holiday THEY cannot fulfil - I still need to pay for the return flights? Do not book with Holiday Gems - con artists”

Helpful Report

Posted 2 years ago

Miss Henry, we are sorry you experienced so many issues with your booking but can assure you we are not con artists and that is a libellous statement you make. Our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability. We regret that you have since had a flight cancelation which, since we do not operate flights, have no control over either. Our booking terms to which you agreed online when placing your order do state our position clearly about that and the type of flights you accept can apply to your arrangements, but we will do all we can to assist you in such situations. Indeed there has been some contribution towards your costs already.

Posted 2 years ago

“Effective service thank you”

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Posted 2 years ago

“Easy access, clear offers, efficient responding, affordable prices”

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Posted 2 years ago

“Solved the small problems that have arisen with the flights prices that were not your fault Thank you”

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Posted 2 years ago

“Very easy site to use. Great price and great you get the option to pay in instalments”

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Posted 2 years ago

“APPALLING COMPANY - I BOOKED A FLIGHT DEPARTING ON THE 9TH OF APRIL AND RETURNING ON THE 14TH OF APRIL AND ONCE I RECEIVED THE CONFIRMATION IT TOLD ME I WAS LEAVING ON THE 9TH OF APRIL AND RETURNING ON THE 9TH OF APRIL. I CALLED THIS COMPANY TO BE TOLD IT WAS AN ERROR FROM THEIR SIDE AND ANYONE CAN MAKE A MISTAKE (DEBBIE) - REALLY !! FURTHERMORE, I HAD PAID FOR AND REQUESTED CERTAIN SEATS ON BOTH FLIGHTS TO BE TOLD THAT HOLIDAY GEM HAD NOT CARRIED OUT THIS ONLY TO BOOK SEATS COMPLETELY DIFFERENT TO WHAT I HAD PAID FOR. I WOULD STRONGLY REQUEST FOR NO ONE TO USE THIS COMPANY AS THEIR CUSTOMER SERVICE IS ABSOLUTELY USELESS. I AM SURPRISED BY THEIR ACTIONS BUT AT LEAST THEY DECIDED TO BOOK THE RIGHT DESTINATION AND HOTEL”

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Posted 2 years ago

Mrs Lerner we do apologise again for the human error in the dates showing on your paperwork. Of course, had we booked incorrectly, we would have arranged to rectify that but it was all booked for the right dates with the airline. As you will be aware, the arrangements were provided to you as a package in an offer to purchase them and we regret that the offer of the seat number was not available when the booking was actually confirmed. We sympathise that this was the case and you were provided with the next available. Unfortunately, we have no control over that and our website terms of use do cover that our booking system relies on live feeds from our suppliers, brokers and airlines.

Posted 2 years ago

“We wanted last minute holiday, martin kavanagh took my call and details and worked hard to get us the package we wanted at the right price, well done Martin on sourcing flights. We enjoyed our holiday at hotel Vincci section astrella de mar in marbella everything was as expected.”

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Posted 2 years ago

“I did my holiday on line and the day after I got a phone call frm a member of staff very satisfied.”

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Posted 2 years ago

“Nathan was excellent. Holiday Gems' IT solution is a bit clunky, so not 5 stars this time. Next time I use them, I hope they have addressed that side of their offering.”

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Posted 2 years ago

“Would like to thank Samer for his help and support with finalising our holiday booking. He has truly gone the extra mile for us to ensure our flight and hotel is as we have picked online. Thank you Samer!”

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Posted 2 years ago

“was easy to book very helpfully staff was very good”

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Posted 2 years ago

“Booked with holiday gems for a few years always been good”

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Posted 2 years ago

“Had issues no one getting back to me. Nathan took charge of the issues and got them all sorted in about 10 mins.”

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Posted 2 years ago

“Second booking with holiday gems great”

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Posted 2 years ago

“It was quite good looking out for what you need then click on hotels transfer booking seats baggage 👍”

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Posted 2 years ago

“Yes he was very good and helpful”

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Posted 2 years ago

“Having booking holiday with holiday gems ...good flight times good accommodation...transfars as well ...good price ....then came phone call ....12 hours after booking...they hadn't got the room we booked in the hotel we picked ....but could up grade us for more money which I refused ....I asked for full refund ....he said he could get the same room we was going have then though different agent for more money ..which refused asked for full refund ...end up in same room same hotel same flights and transfers...for same money ...holiday why do you think people so gullible why you think it right to try extract extra cash out holiday makers ...I now this is a normal practice with your self as I have booked 30 plus holiday I not fell for it once ...this practice spoils what could be good experience booking holiday with your company....this a honest review same you don't take notice of people's reviews thier mostly like mine”

Helpful Report

Posted 2 years ago

Mr Harris many thanks for your review and we’re sorry you feel we did not meet expectations. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although, and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is assigned to one of our sales agents who will then investigate and try their utmost to provide you with identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not, with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed after our consultant had as a gesture absorbed the additional costs and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the promised service level and experience you had with us.

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews