Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,796 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointing. No way to check if luggage is included and then find out its an extra £420 on top. Paid my deposit and was given a final balance date in May. I received an email the day after making my booking to say I was late on payment and it all needed paying off immediately! Absolutely shocking.”

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Posted 3 years ago

Mrs Endicott we are sorry to hear this and receive such a low review from you. Our booking terms and conditions that you accepted when making your booking online on our website do state about luggage - ''Optional extras are not included in any of the Package Holidays we advertise or sell (unless otherwise stated). For example, checked baggage, meals, refreshments, extra leg room, priority boarding, pre-allocated seating may need to be added at extra cost at the time of booking or will be payable at the airport or on-board the aircraft. In many cases optional extras will be limited and are at the discretion of the airline concerned. Please enquire at the time of booking for details of optional extras.'' We are therefore similarly disappointed that you did not make enquiry before proceeding to book. Turning to the balance payment, these are system generated and of course can be incorrect or erroneous therefore we would have expected that you contact our customer service team to query any discrepancy so it could be looked into for you. We do not see that this occurred so we had no opportunity to address and resolve it perhaps differently.

Posted 3 years ago

“Great company to deal with.”

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Posted 3 years ago

“Prices increased due to flights however Sameer did his best to ensure we got the best deal”

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Posted 3 years ago

“Thankyou great customer service”

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Posted 3 years ago

“We had problems with the booking due to prices increasing the day after we booked. The agent contacted us and was very helpful and even arranged a discount.”

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Posted 3 years ago

“Very good communication, good prices.”

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Posted 3 years ago

“Thanks Sameer. Great help this morning when i forgot to add baggage on for the outgoing flights. Quickly rectified it for us.”

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Posted 3 years ago

“It was a good price beat the rest would recommend”

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Posted 3 years ago

“They changed the price after I made my booking they called me the second day and upend the price not really happy.”

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Posted 3 years ago

Hello, many thanks Mr Abdullah for your review and we’re sorry you feel we did not meet expectations. Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although, and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is assigned to one of our sales agents who will then investigate and try their utmost to provide you with identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not, with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed with the alternative and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the promised service level and experience you had with us.

Posted 3 years ago

“Very helpful and pleasant throughout in dealing with my holiday booking no complaints whatsoever thank you 👍”

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Posted 3 years ago

“Hi Our holiday was excellent. The all inclusive hotel was great. Range of restaurants, the beach, evening entertainment, helpful reception staff. Room was excellent; the maid service was excellent.”

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Posted 3 years ago

“Quick and efficient way of booking a budget holiday from a wide variety of choices and destinations.”

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Posted 3 years ago

“Is it good service.and cheap compare with other company.”

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Posted 3 years ago

“Used twice now and from searching to booking a holiday everything is easy and straightforward. Will always use everytime I'm looking for holiday.”

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Posted 3 years ago

“Smeer was helpful”

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Posted 3 years ago

“Still waiting for holiday confirmation to be sent as promised by Shameer on Saturday and unable to get through on the phone despite holding on for quarter of an hour. Overall doesn’t create a very good impression. PLEASE ENSURE YOU EMAIL OUR HOLIDAY CONFIRMATION TODAY.”

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Posted 3 years ago

“There was a problem with my booking due to room unavailability however Sameer phoned me with different hotel options and sorted out the problem very quickly. Sameer was very friendly, understanding and had great communication skills over the phone. Was very happy with the service I received. Thank you Sameer.”

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Posted 3 years ago

“They were very helpful”

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Posted 3 years ago

“From the very first booking holiday I found Holiday gems very helpful and their agent Stuart good not do enough for me this is the third time I have used Holiday gems thank you”

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Posted 3 years ago

“Nice guy so helpful nothing to much highly recommend will book with him again”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,796 reviews