Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phone back to request my Ryanair email address I need to check in and he couldn’t have been less interested and unhelpful if he tried he then gave me an email address which I thought was wrong and told him that but he said it was the right one and then hung up and of course it was the wrong email he provided me so I’m now trying to phone customer services and have been on hold for 30 mins so far No way would I use your company in the future or recommend yourselves if this is the way I’m treated A Maclean”

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Posted 2 years ago

Alistair we are sorry to hear this and will ask for internal investigation.

Posted 2 years ago

“Offers low deposit holidays. Good service, quick responses to any issues or queries. I’m a repeat customer for a reason.”

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Posted 2 years ago

“Booking procedure a little unusual but booking agent A1 5 Star in guiding us through booking”

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Posted 2 years ago

“Nathan was great help highly recommend”

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Posted 2 years ago

“Got the exact holiday at a very fair price”

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Posted 2 years ago

“My booking process was great and my consultant was full of useful information”

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Posted 2 years ago

“Very pleased with attention and promptness up to now.”

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Posted 2 years ago

“Taken my money and I had no confirmation until I rang on the evening of the morning I was due to check in. No response to a desperate email I sent for them to confirm ASAP so I know if my booking is secure but still no reposnse. I had to book and alternative accommodation elsewhere at twice the price because it was so last minute and they are refusing to take any responsibility for their lack of communication and not refunding my money back.”

Helpful Report

Posted 2 years ago

Mr Patel in accordance with the terms of your booking, money was taken as the arrangements were confirmed and this would be evident to you from your bank. We regret you did not contact us until the day of check in to clarify if you were not in receipt of confirmation which would have avoided the need to book an alternative. Since your booking with us was confirmed, there are non refundable charges we are liable for and again in accordance with the terms, we must retain the money you paid to cover them.

Posted 2 years ago

“Good customer service”

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Posted 2 years ago

“Sameer was very helpful sorting our holiday he was very patient and found us a holiday that suited us. He explained everything very well and was very efficient.”

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Posted 2 years ago

“FINN . I had a great experience dealing with Finn and she helped me in booking my holiday quickly and with no fuss. A great online travel agent.”

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Posted 2 years ago

“I was appalled to be charged an additional £76 the day after I had booked & paid for the holiday! I was very unhappy with the whole experience. The price was obviously deliberately pitched low to pull in customers and to then slap additional charges on top of the amount already paid was very misleading. And the salesman told me this was the last room in the hotel but when I checked the next day Loveholidays AND On the Beach were advertising the same holiday in the same hotel for a LOWER price. He also told me that Loveholidays & OntheBeach have the same practice & the holidays have additional payments. This is not true. I have booked a holiday to Crete in May with Loveholidays & paid exactly the same price as was quoted. No increase in price. And booked Benidorm in April with On the Beach and also paid the same price with no additional charge AND also received free airport lounge passes. I am very disappointed with Holiday Gems.”

Helpful Report

Posted 2 years ago

Janet we regret to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. The prices offered on our website will fluctuate due to supply and demand which we cannot control and if suppliers chose to promote a limited number at a lower price, once they are gone, we can only give the next price. The number of rooms available to our supplier may not be the same as allocated to another tour operator which is why you found availability elsewhere. We are sorry you were not one of the fortunate customers on this occasion but can assure you that many were.

Posted 2 years ago

“Great service”

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Posted 2 years ago

“Helpful and respond quickly to queries and add ins.”

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Posted 2 years ago

“Unfortunately I booked my holiday then an error page came up I waited and the holiday went though not to the wrong hotel in the wrong resort. I contacted them straight away and they want another £200 to change the booking I’m fuming”

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Posted 2 years ago

Miss Fyldes we are sorry for the situation you found yourself in but it was the case that unfortunately, once you accept the terms and conditions on our website, we confirm the booking on your behalf with the details entered and this can take up to 72hrs to complete. An email with summary of your order was sent immediately despite any error you mention showed so you will have been aware. We did request the amend you wanted however as the hotel supplier had already confirmed your booking this was not possible to change without costs.

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“Booked and paid for the holiday in full, had a phone call the day after explaining that the hotel had decided to increase the price of the room, disappointed that this is allowed to happen”

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Posted 2 years ago

“V impressed with holiday gems ,consultant martin cavanagh was fantastic, helpful,sorted all my requested holiday, sent booking info after call,then rang back to make sure I'd received. Nicola also v helpful when I needed advice on baggage.replied within a few hours. Great service!!”

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Posted 2 years ago

“Very happy with service up to now”

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Posted 2 years ago

“Speaking with the service team Martin helped me get exactly what I was looking for. Got it all sorted within an hour. So far having booked with holiday Gems has been a great experience. The word would be SMOOTH transaction. Just the booking side of it. Will keep you updated.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews