Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The accommodation we stayed at was damp dirty , smelly run down and a disgrace really , we emailed photos to Finn who helped us book but have not had a reply which is a shame . I have sent some pictures but not all .”

Helpful Report

Posted 2 years ago

Mr James we are sorry to hear this but you have not emailed to the correct team to address this. It is not your consultant that handles such complaints and the correct process is in the booking terms and conditions you agreed to as well as on our paperwork. If you did this whilst in resort, we also have a process about contacting us to report matters so we can assist at the time. Please can you check and submit to the correct team who would be happy to investigate,

Posted 2 years ago

“Only booked day before we went very good support”

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Posted 2 years ago

“Hello thanks for sorting out a holiday to Egypt for me the woman name was fin she was very helpful in sorting out the hoilday thanks”

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Posted 2 years ago

“Accommodating staff who tried his best to help solve an unforeseen circumstance which was handled well. Very helpful.”

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Posted 2 years ago

“My agent Finn was extremely helpful and very friendly. She processed my holiday with ease. Extremely efficient service, top marks”

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Posted 2 years ago

“Dealt with Nathan on the change of my holiday. Excellent and efficient. We had the issue resolved in no time. Promised to search and call me back and he did. Good service”

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Posted 2 years ago

“Booked 1st time with holiday Gems and the experience from start to finish with Sameer was effortless. Sameer was very friendly and very professional. The customer service provided was excellent.”

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Posted 2 years ago

“Sameer is very knowledgeable and will book with him again”

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Posted 2 years ago

“Very happy with communication and professionalism of Samir, if it works out as expected, I anticipate that this will be the first of many joint bookings. Thank you.”

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Posted 2 years ago

“Very good happy with everything”

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Posted 2 years ago

“Sameer was brilliant in dealing with my holiday request thankyou”

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Posted 2 years ago

“The booking process was quite straight forward if you are ok with computers, but it would be so much better if you could talk to someone especially if you have questions to ask.”

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Posted 2 years ago

“Not happy with the service at all, myself and to daughters booked a holiday in 3 bookings all together and it all went through untill following morning, when 1 of our bookings got transferred to a totally different airport, so now we have to travel at totally different airports and due to this my daughter now has to travel with her autistic daughter with out our support..”

Helpful Report

Posted 2 years ago

Miss Holden We regret you feel our service warrants this review. Your bookings were made individually and our website specifically says if larger groups want to be sure of sufficient availability for any flights/hotels they should call our call centre. You all ticked to accept the terms and conditions and we are sorry this was overlooked. Our website states that you are making an offer to purchase the Package Holiday selected and if it is available at the price it is confirmed. This appears to have been the case for 2 bookings which we are pleased could be the case and whilst we sympathise with the situation now encountered, we have no control over the availability of flights which are affected by supply and demand.

Posted 2 years ago

“So far so good very prompt”

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Posted 2 years ago

“Booked online no problem Gentlemen called John phoned me to go through a few things everything went smoothly”

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Posted 2 years ago

“We love using Holiday Gems for all our travel needs, easy to navigate around the webpage using the filters to find your perfect holiday, have used Holiday gems on many occasions and have never been disappointed. 😀😀”

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Posted 2 years ago

“Yes nice lad easy-going made it clear what we needed to do”

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Posted 2 years ago

“Nathan was helpful asset to your company”

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Posted 2 years ago

“Nathan was brilliant very professional he is very polite an helpful”

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Posted 2 years ago

“Excellent service. Your call handler was a diamond. He got it done for a last minute less than 24 hours to departure. Awesome service 5/5”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews