Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I book a holiday on line then some one phoned me up to say they dint have room in apartment so ad to go with another company so that ment my holiday ad gon up by 48 pounds if I would have known this I would have booked with love holidays as they are 55pounds cheaper so I would not book with holiday gems again so much for price match yiu haven’t gave me a price match”

Helpful Report

Posted 2 years ago

Mrs Gervis you agreed to our website terms of use and they state who we price match with, we regret you have overlooked that and that it does not include Love Holidays. Furthermore, the terms you ticked to accept state that the price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. The prices offered on our website will fluctuate due to supply and demand which we cannot control and if suppliers chose to promote a limited number at a lower price, once they are gone, we can only give the next price.

Posted 2 years ago

“I've have now 3 holidays for this year and I am very happy with the choices ,holiday gem was very good with my queries about one of my holidays I'm happy to give a good rating for this company”

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Posted 2 years ago

“Excellent communication throughout by Nikki. No issues at all. Thankyou”

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Posted 2 years ago

“Contact made to confirm very swftly, all travel documents received immediately after confirmation of booking. Clear optional payment plan.”

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Posted 2 years ago

“spoke with Nathan earlier today and he really helped me sort out zante! explained everything throughly and went through my flight price increase and sorted it all. Definitely recommend asking for nathan! will ensure you feel less stressed about everything:)”

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Posted 2 years ago

“I found Sameer to be very helpful and polite and he made the whole process easy”

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Posted 2 years ago

“Helpful in providing best possible options with recommendations.”

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Posted 2 years ago

“Nathan was extremely helpful with our booking and we hope the trip matches the service he gave me.”

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Posted 2 years ago

“So far so good booked my holiday, had a phone call to confirm ,they weren't able to get my hotel with one particular company but were able to book with another slight increase in charge but was just happy to get the hotel I requested”

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Posted 2 years ago

“Very efficient,very easy to understand have been on holiday with holiday gems numerous occasions and have always pleased with result.”

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Posted 2 years ago

“Martin that did my booking with me was absolutely amazing every step of way. He's customer service skill are truly outstanding. Thank you MARTIN”

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Posted 2 years ago

“only company to phone to increase price once paid in full online”

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Posted 2 years ago

“I was helped by a gentleman named Martin and he was extremely nice and very polite I asked about changing the hotel I picked and he was able to do it without any issues. He told me there would be an extra charge as hotel was dearer but I didn’t mind I will certainly be using holiday gems next time I want a holiday”

Helpful Report

Posted 2 years ago

“I had a voucher for holidaygems and Finn was was really helpful in helping me sort it out. She was friendly, polite and made the process seem very easy. I would use the website again if i had a similar customer service experience to this.”

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Posted 2 years ago

“Third holiday booked with you. Only one complaint, when we were on our holiday last year the information desk at Alicante was not manned and we had no idea what bus we had to to board. A rep from another company told us it was unmanned for months. Without her help we would have been stuck.”

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Posted 2 years ago

“Fantastic customer service received from Finn. We are repeat customers and have always received a great service from HolidayGems. Very happy with the whole experience beginning to end. Finn is a real asset to your company.”

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Posted 2 years ago

“Very friendly person on the phone, explained everything clearly”

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Posted 2 years ago

“Good service always helpful”

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Posted 2 years ago

“Great service from John helping us get a good deal when our original booking fell through”

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Posted 2 years ago

“Very good service, plenty of informatiin given”

Helpful Report

Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews