Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,788 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute nightmare from the beginning of the booking, 8 phone calls to correct booking person who input wrong flight details on the wrong dates, once corrected had to call back as she had booked transfers before I had even left the UK and she would not accept it was wrong and still is so they won't turn up when I land, totally unprofessional listening to her child scream on every phone call and she couldn't concentrate on what I was saying although tried to mute in between my speaking to block out child, Price of Holiday different to that advertised, booked on a Ryanair flight on a Sunday and they don't fly from my airport as she mixed up Vueling and Ryanair, Customer service reply was we are human.....PLEASE ANYONE WHO BOOKS CHECK ALL YOUR PAPER WORK AS IT STIPULATES THIS AND AS THE ERRORS ARE MADE BY THE BOOKING CLERK YOU WILL BE LOOKING FOR A BATTLE TO GET IT CORRECTED AND NOT ONE SORRY AFTER ALL THE PHONE CALLS.....NEVER WILL I BOOK OR RECOMMEND THIS COMPANY!!”

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Posted 2 years ago

Debbie we are sorry to hear this and will ask for the teams to look into the content, meanwhile we apologise for the situation.

Posted 2 years ago

“Good deal and helpful thanks”

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Posted 2 years ago

“Couldn't wish for better!! Booked the day before I left and was dealt with by Nathan who couldn't have been any more helpful!! I'd go as far to say the lad needs a raise. I would definitely use this service every single time. Thank you again my holiday was amazing specially at such short notice”

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Posted 2 years ago

“wish i had the name of person who booked this for me and if you know who please please sent him my thanks as he was so thoughtful cheers”

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Posted 2 years ago

“website easy to navigate”

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Posted 2 years ago

“This is our 4 or 5th booking with HolidayGems. Quick and easy on line booking. Price competitive, prompt sending of documents, clear precise information, Highly recommend”

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Posted 2 years ago

“Very good service, very helpful.”

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Posted 2 years ago

“Used you for years. Will always recommend you”

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Posted 2 years ago

“A last minute increase in cost was informed and dealt with proffesionally by Nathan .”

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Posted 2 years ago

“Easy booking process, great prices and quick to send through documentation after booking”

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Posted 2 years ago

“Price changed considerably the next day when Holiday Gems contacted me but it was too late to cancel. We had several parties book with Holiday Gems as the price was really competitive BUT they called us all in the nextyfew day to tell us the hotel had gone up in price by a considerable amount and as the flights had been booked we couldn't cancel. So essentially held hostage to the price rise. Wouldn't use them again under any circumstances, would have been better with a more expensive holiday agency that was honest about their prices. Live and learn I suppose.”

Helpful Report

Posted 2 years ago

Mr Stuart we regret you do not appreciate how the website operates since you ticked to accept the booking terms and conditions. These clearly explain about an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. However, we are happy that you were assisted to enable a holiday to proceed.

Posted 2 years ago

“Nikki who managed my booking was very helpful and friendly”

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Posted 2 years ago

“Excellent service, quick booking and all correspondence received in a timely fashion. Would definitely book through them again.”

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Posted 2 years ago

“Easy online site to use all paperwork through quickly query sorted out efficiently over phone second time using this site”

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Posted 2 years ago

“Very good response and very polite good customer service and very quick to book it”

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Posted 2 years ago

“Prices are never as advertised, after booking and the online system charged the bank card the company called to change the flight as the online dates/flights are incorrect or more expensive than anticipated. So had to pay over 100 extra for the holiday. Had a few holidays with the company but i will not book with you guys in the future, i will just go to a different company. Disapointing and stressful as in my opinion what they do online is totaly missleading.”

Helpful Report

Posted 2 years ago

Peter, we are sorry to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price.

Posted 2 years ago

“All online booking straight forward and reasonably easy”

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Posted 2 years ago

“Booking the holiday with you was easy , but regarding the call back to confirm everything would of been nice especially when I was called the next day and the signal wasn't very good and she said she would call back 1hour later also it would of been nice to be told about adding luggage as apparently now you need to book hand luggage on as before this use to be free”

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Posted 2 years ago

“This is our second holiday booked through Holiday Gems, they were so good the first time we are returning customers and again very happy customers”

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Posted 2 years ago

“Very nice guy called Martin, very helpful and he made it easier to get it booked 👍”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,788 reviews