Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Third holiday booked with you. Only one complaint, when we were on our holiday last year the information desk at Alicante was not manned and we had no idea what bus we had to to board. A rep from another company told us it was unmanned for months. Without her help we would have been stuck.”

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Posted 2 years ago

“Fantastic customer service received from Finn. We are repeat customers and have always received a great service from HolidayGems. Very happy with the whole experience beginning to end. Finn is a real asset to your company.”

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Posted 2 years ago

“Very friendly person on the phone, explained everything clearly”

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Posted 2 years ago

“Good service always helpful”

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Posted 2 years ago

“Great service from John helping us get a good deal when our original booking fell through”

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Posted 2 years ago

“Very good service, plenty of informatiin given”

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Posted 2 years ago

“Absolute nightmare from the beginning of the booking, 8 phone calls to correct booking person who input wrong flight details on the wrong dates, once corrected had to call back as she had booked transfers before I had even left the UK and she would not accept it was wrong and still is so they won't turn up when I land, totally unprofessional listening to her child scream on every phone call and she couldn't concentrate on what I was saying although tried to mute in between my speaking to block out child, Price of Holiday different to that advertised, booked on a Ryanair flight on a Sunday and they don't fly from my airport as she mixed up Vueling and Ryanair, Customer service reply was we are human.....PLEASE ANYONE WHO BOOKS CHECK ALL YOUR PAPER WORK AS IT STIPULATES THIS AND AS THE ERRORS ARE MADE BY THE BOOKING CLERK YOU WILL BE LOOKING FOR A BATTLE TO GET IT CORRECTED AND NOT ONE SORRY AFTER ALL THE PHONE CALLS.....NEVER WILL I BOOK OR RECOMMEND THIS COMPANY!!”

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Posted 2 years ago

Debbie we are sorry to hear this and will ask for the teams to look into the content, meanwhile we apologise for the situation.

Posted 2 years ago

“Good deal and helpful thanks”

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Posted 2 years ago

“Couldn't wish for better!! Booked the day before I left and was dealt with by Nathan who couldn't have been any more helpful!! I'd go as far to say the lad needs a raise. I would definitely use this service every single time. Thank you again my holiday was amazing specially at such short notice”

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Posted 2 years ago

“wish i had the name of person who booked this for me and if you know who please please sent him my thanks as he was so thoughtful cheers”

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Posted 2 years ago

“website easy to navigate”

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Posted 2 years ago

“This is our 4 or 5th booking with HolidayGems. Quick and easy on line booking. Price competitive, prompt sending of documents, clear precise information, Highly recommend”

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Posted 2 years ago

“Very good service, very helpful.”

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Posted 2 years ago

“Used you for years. Will always recommend you”

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Posted 2 years ago

“A last minute increase in cost was informed and dealt with proffesionally by Nathan .”

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Posted 2 years ago

“Easy booking process, great prices and quick to send through documentation after booking”

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Posted 2 years ago

“Price changed considerably the next day when Holiday Gems contacted me but it was too late to cancel. We had several parties book with Holiday Gems as the price was really competitive BUT they called us all in the nextyfew day to tell us the hotel had gone up in price by a considerable amount and as the flights had been booked we couldn't cancel. So essentially held hostage to the price rise. Wouldn't use them again under any circumstances, would have been better with a more expensive holiday agency that was honest about their prices. Live and learn I suppose.”

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Posted 2 years ago

Mr Stuart we regret you do not appreciate how the website operates since you ticked to accept the booking terms and conditions. These clearly explain about an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. However, we are happy that you were assisted to enable a holiday to proceed.

Posted 2 years ago

“Nikki who managed my booking was very helpful and friendly”

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Posted 2 years ago

“Excellent service, quick booking and all correspondence received in a timely fashion. Would definitely book through them again.”

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Posted 2 years ago

“Easy online site to use all paperwork through quickly query sorted out efficiently over phone second time using this site”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews