Hoselink Reviews

Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.69

4.7 Rating 1,297 Reviews

92 %

of reviewers recommend Hoselink

4.7

Based on 1,297 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

1854

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still no sure what to think as the product on TV with tho old guy saying that the product is made in Australia and when I received o the product it says made in China. Your customer service has been ok”

Helpful Report

Posted 6 months ago

Hi Gary, Thanks for taking the time to share your thoughts. I can understand your confusion regarding the product's origin. It’s disappointing to receive something different from what you expected, and your feedback is important to us. I assure you that we strive for transparency in our marketing. I’m glad to hear that you found our customer service satisfactory. If there's anything else we can do to enhance your experience or clarify your concerns, please don't hesitate to reach out. Kind Regards, The Hoselink Team

Posted 6 months ago

“Unfortunately I have no idea how the tofu t works yet as the installation paid for hasn’t occurred. The first guy was sick and then deferred and then cancelled and I haven’t heard from the second guy. Haven’t had a response to follow up email. Bit disappointed.”

Helpful Report

Posted 6 months ago

Good afternoon Hayley, We are sorry to hear that there have been delays to the installation you have purchased. Please reach out to our team on 1300 900 617 or via hello@hoselink.com.au so we can look into this as soon as possible for you. Kind regards The Hoselink Team

Posted 6 months ago

“Works very well but not happy that the spray head had to be replaced after five years because the handle spring stopped working, also the flow lever has broken and also needs replacing. I expected longer life at the price.”

Helpful Report

Posted 6 months ago

Hi Lawrie, Thank you for your feedback! I’m sorry to hear that you’ve had to replace the spray head and that the flow lever has broken. We strive for quality and durability in our products, and I understand your disappointment with their lifespan, especially at the price point. Your insights are valuable to us, and we’ll take them into consideration as we continue to improve our products. If you’d like to discuss further or need assistance, please don’t hesitate to reach out to our customer service team. Kind Regards, The Hoselink Team

Posted 6 months ago

“Hi, I have been using Hoselink products for some years now and have had some good and some not so good experiences. My 30m hose reel is very good and works beautifully. My 20m hose reel is good but does not retract as well as the 30m. The Super Jet washer was great until it broke. It snapped off at the neck leaving the female thread with the broken piece in it. I have been using the 8 pattern spray gun which has just malfunctioned with water spraying out from the side of the water volume controller. I have also had the 7 pattern spray gun with the metal components which I don't use anymore because the water flow will not cut off completely anymore.”

Helpful Report

Posted 6 months ago

“Rewinds well, spray gun good but hose is very hard to pull out to water.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback! We're glad to hear that you're happy with the rewinding feature and the spray gun. However, we understand that pulling the hose can be a challenge, and we apologize for any inconvenience this has caused you. Your satisfaction is important to us, and we appreciate your input as it helps us improve our products. If there's anything we can assist you with or if you have further concerns, please don’t hesitate to reach out to our customer service team. Kind regards, The Hoselink Team

Posted 6 months ago

“Having some trouble with it winding back up and sometimes leaking in the reel does the hose have to be empty for it to roll back in properly? It seems to jump a roll in side the reel also makes it hard to pull out please help me”

Helpful Report

Posted 7 months ago

Hi Peter, I’m sorry to hear you’re having trouble with the hose reel. Our customer service team would be happy to assist you with this issue. Please reach out to us on hello@hoselink.co.au or 1300 900 617 so that we ca find a solution. Kind Regards, The Hoselink Team

Posted 6 months ago

“Unfortunately, I have only had the lights up for a few days and they've slipped and two bulbs have smashed. Regretting purchasing a glass bulb product”

Helpful Report

Posted 7 months ago

Good afternoon, We are sorry to hear that you have had an issue with the bulbs on your lights. We pride ourselves on the quality of our products, so this is disappointing to hear. Please reach out to our team on 1300 900 617 or via hello@hoselink.com.au so that we can look into this issue further for you. Kind regards The Hoselink Team

Posted 6 months ago

“The delivery time was excellent and installation was easy. After using for 3 days of the variable spray nozzle came apart rendering it unable to change sprays nozzles. I only hope the quality doesn't fail on the hose reel. This fault on the gun is not just a one time occurrence. Just poor quality and most nozzles will fail or have failed and the company should have been proactive to remedy the fault Thanks john 0438793259”

Helpful Report

Posted 7 months ago

Hi John, Thank you for your feedback. We're glad to hear that the delivery and installation met your expectations. However, I'm sorry to learn about the issue you experienced with the variable spray nozzle. It can be frustrating when a product does not perform as intended, and we take your concerns about quality seriously. We appreciate you bringing this to our attention, and I encourage you to reach out to our customer support team at 1300 900 617, or send us an email at hello@hoselink.com.au. Thank you for your understanding. Kind Regards, The Hoselink Team

Posted 6 months ago

“I live the retractable hose but very disappointed with the stand up weed extractor. It bent within a few uses and now doesn't work. I emailed Hoselink but heard nothing and no offer of return or substitution.”

Helpful Report

Posted 7 months ago

Hi Anthea, Thanks for taking the time to leave a review. I’m sorry to hear about your experience with the stand-up weed extractor; it’s certainly disappointing when a product doesn’t meet expectations. Your feedback is invaluable to us, and I appreciate you bringing this to our attention. In regards to your email, I recommend checking your spam folder as sometimes our responses can end up there. If you haven't received anything, please reach out again so we can assist you with this issue and explore options for resolution. Kind Regards, The Hoselink Team

Posted 6 months ago

“My experience whith the product Only one problem the water nozzle is defective The third one I tried is ok Let’s see how long it lasts”

Helpful Report

Posted 7 months ago

Hi Tony, Thank you for sharing your experience with us! I’m sorry to hear about the defect with the water nozzle on your first two attempts. It’s great to know that the third one is working as it should. We appreciate your patience and understanding as you test it out. If you have any further concerns or need assistance, feel free to reach out! Kind Regards, The Hoselink Team

Posted 6 months ago

“I bought the 10m portable roll up hose. The short hose length keeps breaking off from the tap. I have used both ends, whereby the short end is connected to the tap and the handle. In both cases it has broken loose.”

Helpful Report

Posted 7 months ago

Hi Glenn, I’m sorry to hear about your experience with the 10m Compact Reel and the issues you've faced with the connections. It can be quite frustrating when the fittings don’t hold as they should. Your feedback is very much appreciated. Please give us a call at 1300 900 617 to further discuss this, and locate a solution for you. Kind Regards, The Hoselink Team

Posted 6 months ago

“I have had a few Hoselink hoses and noticed the quality is getting worse They feel very plastic and light now They kink and do not reel back as easily The nosel use to be metal now plastic”

Helpful Report

Posted 7 months ago

Hoselink is rated 4.7 based on 1,297 reviews