Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.69

“Not the best! Can’t attach hot and cold together”

Posted 4 months ago

I am sorry your Hose Reel is not what you expected. If you would like to discuss in more details, feel free to call us on 1300 900 617. Kind Regards, The Hoselink Team

Posted 4 months ago

“Ok, I have bought three hose and retractable reels, [ which have been excellent] however the hose do knot like most hoses. I was happy with them Also purchased several hand watering held spray guns [ sprinklers] with several different levels of spray, mist, cone, rain etc. over the years [ they were ok ] I found the handheld spray nozzle works fine for a few years and then it leaks. But I put it down to being dropped and or just use damage. However. I have just repurchased a tap fitting [ which are excellent] and a hand help spray wand. From the very first use the nozzle leaked, only one of the levels work which was the cone. The others unusable. This is the fourth time for me. So not sure I will be purchasing these again. Its like a flange or gasket or rubber washer is missing or not working properly. I do not know. But I was disappointed. Cheers”

Helpful Report

Posted 5 months ago

Hi Deborah, Thank you for sharing your experience with us. We’re glad to hear that you’ve found our hose and retractable reels to be excellent. However, we truly regret that you've encountered issues with the handheld spray wands not performing as expected. It’s disappointing to learn about the leaking nozzle and the limited functionality. Your insights regarding potential missing components are invaluable, and we will definitely take this feedback into consideration for our product development. If you wish to discuss this further or need assistance, please don’t hesitate to contact our customer service team. We appreciate your support and hope to better meet your expectations in the future. Cheers, The Hoselink Team

Posted 4 months ago

“No mention made at point of purchase that specific hose attachment required for sprinkler. Bought at extra cost.”

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Posted 5 months ago

Hi there, Thank you for your review and for bringing this to our attention. We’re sorry to hear about the additional cost you incurred for the specific hose attachment. It’s important for us to ensure our customers have all the necessary information at the time of purchase. We appreciate your feedback regarding this matter and will certainly look into improving our communication for a better shopping experience. If there’s anything else we can assist you with, feel free to reach out. Kind Regards, The Hoselink Team

Posted 5 months ago

“The product is of a very good quality but doesn't perform as hoped. The hose is very rigid and hard to handle and the special high pressure fitting is not very effective.”

Helpful Report

Posted 5 months ago

I am sorry you are disappointed! We pride ourselves in our products so it is disappointing to hear! Unfortunately with any Hose Reel the pressure will reduce so it may not be as strong a water pressure than a normal hose, this is due to the way in which the water has to travel. If you find it is not suitable, feel free to contact us on 1300 900 617 and we can discuss further. Kind Regards, The Hoselink Team

Posted 5 months ago

“The product they make is very good, however they just will not leave you be after the purchase with offers and review requests, even when you try to unsubscribe. I therefore suggest you buy the product if you want something well made but give them a FAKE email address. I only write this review in the hope they will finaly take me off the list. I will also buy again from they, but will take my own advice and give a fake email as I do with all the Chinese and dodgy sellers. Had hoped a reputable Australian seller would be better.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review, your feedback is important to us! I will certainly pass on your concerns. I have asked for your email to be removed from our mailing list. Sorry for any inconvenience caused. Kind Regards, The Hoselink Team

Posted 5 months ago

“I recently purchased 3 hose reels. I have the floowing comments: -the masonary anchors that came with the reels were poor quality. I had to purchase decent Ramset anchors and remount the reels. The stainless steel screws supplied were fine and I reused these. -I did not realise I could not connect my existing sprinklers without purchasing additional fittings. This was not a big problem other than the inconvenince of making an additional order and waiting for delivery before I could use my new hoses. I purchased plenty of fittings plus a Hoselink patten sprinkler which I am very happy with. -My biggest problem is that I mounted one of the reels on the lright hand side of my house. The hose inlet on the reel protrudes past the front of the house and I assumed I would be able to pull the hose out at an angle and to the left across my front lawn. However I did not relise that this was putting pressure on the occilating retrieval mechanism and it appears that after pulling the hose out just once I have damaged the mechanism. The retrieval system no longer moved from side to side properly and the hose tends to bunch up. This is disappointing as I think the only solution will be to replace the hose reel and ensure in future the hose is only pulled out directly in line with the reel. This will be an expencive mistake, which I take responsibility for, however a warning in the instruction manual may have avoided this problem. Cheers, Anthony”

Helpful Report

Posted 5 months ago

Hi Anthony, Thank you for your detailed feedback! We’re glad to hear you’re happy with the Hoselink pattern sprinkler, but we’re sorry to learn about the issues you faced with the hose reels. We appreciate your input regarding the masonry anchors and the hose connection fittings — we always aim to make our products as user-friendly as possible, and your comments will help us improve. Regarding the retrieval mechanism, we understand how frustrating this can be. This sounds like something which can be fixed at home so please get in touch with us at hello@hoselink.com.au or 1300 900 617. Kind regards, The Hoselink Team

Posted 5 months ago

“The hose connecter with flow control is easy to fit and use. I use them on both my hoses however both just failed within weeks of each other As others have mentioned the internals are what failed, so maybe time to review how and what they are manufactured from.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback regarding the hose connectors. We're glad to hear that you've found them easy to fit and use, but we're truly sorry to learn about the issues you've encountered shortly after purchase. Your concerns about the internals are definitely important, and we strive to continually improve our products. We appreciate your input on the manufacturing aspects, and it will be taken into consideration for future designs. If you experience further issues, please reach out to our customer service team so we can assist you. Kind regards, The Hoselink Team

Posted 5 months ago

“The handheld sprayer is not well designed at all the full and the jet are so similar that you can't actually use them to water to strong. . The Centre one just doesn't water anything cause it's spread out. I find it very annoying that there's no handle on it so you can hook it onto something to hose something down for awhile. I will go back to using my Kmart $4 sprayerVery disappointing for 40 odd bucks. The hose itself is okay”

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Posted 5 months ago

“I like the concept of the hoselink but very dissapointed with the low pressure we receive, I have to use my old hose when I want to water bigger areas and can only use yours for very slow hand watering. It is not our water supply as our old hoses spray great. The longer hose is useless. Also disappointed that when I bought mine there was no advice about buying a bigger hose. I have spent about $1000 and have rang and complained.”

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Posted 5 months ago

“There is no doubt that these hose connectors are excellent. But, there are other weak points, I used an adapter which snapped at the threaded part rendering it useless. They are not cheap, so was rather disappointed.”

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Posted 5 months ago

I am sorry you have had these issues Mick! We pride ourselves on our products so it is disappointing to hear! If you ever have any problems with the connectors we always ask that you call us we will be able to check the warranty for you. Kind Regards, The Hoselink Team

Posted 5 months ago

“Was not quite what I was expecting. The winding in of the hose is very static, not smooth. The connector for the hose to the tap connector is not staying on regardless of tightness and leaks regularly. The handheld sprayer though is very good with the different settings. Overall it just feels cheap and expected better value.”

Helpful Report

Posted 5 months ago

Hi Jason, Thank you for sharing your feedback, and I'm sorry to hear that the hose has not met your expectations. We strive for quality in our products, and your comments about the winding mechanism and connector leakage are important to us. It's great to know you liked the handheld sprayer and its settings, but I understand your frustration with the other issues. The retraction should be smooth, and the connector should not be leaking, so I would recommend getting in touch with us on 1300 900 617 or hello@hoselink.com.au and we can resolve this. Kind regards, The Hoselink Team

Posted 5 months ago

“It is a good design alternative than the other product ( e.g. Evolve) that does not require fixing into a wall or a post. The external design, the hose, and the fixtures look in good quality. However, there are things left to be desired or flaws. 1) Corners are sharp and hazardous for the kids (could have been better in curved). 2) The reel handle could be better foldable, so it can be folded when not used so not to be trip hazard. 3) One our first use, the hose surface has rub against the concrete floor underneath while winding in the hose. This is because the bottom of the box is open and any loose loops of hose will rub on the concrete floor. Now our hose has many hard surface scratches on first use — hence compromised its UV protection and longitivtiy. There should have been barrier at the bottom to avoid this issue. 4) there could better have a holder for the end sprayer. Without holder, the sprayer is dangling and touching the concrete floor and therefore have scratches over time.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to share your feedback. We understand your concerns regarding the sharp corners and will definitely take this into consideration for future designs. Your suggestions for a foldable reel handle and a barrier at the bottom are valuable, and we appreciate your input. We're also sorry to hear about the issues with the hose rubbing against the concrete. A holder for the sprayer is a great idea, and we will keep that in mind as well. From the photos you have provided, it looks as like the hose is not looped tightly enough around the axle and this is causing it to drag on the floor. Please contact our customer care team on 1300 900 617 or hello@hoselink.com.au. Kind regards, The Hoselink Team

Posted 6 months ago

“I am very disappointed, after having my first Evolution replaced, due to leakage problems within the unit, to find out this morning that this is a known problem. 1- If I was aware of this in the beginning, I would not have purchased the unit. 2- when I contacted Hoselink to report the pressure leakage issue, instead of Hoselink replacing the unit and me having to wait 30-45 minutes in line at Australia post to return the first unit, I should have been advised of the leakage problem, rather than going through the same experience twice, and still having a leaking product. The telephanists I spoke to have both been extremely polite and pleasant, but the problem remains, and I am left waiting for an unknown period of time for a replacement. The unit, for a person of my financial position, has taken a very long time to consider buying, as I don't really have that sort of money to spend, however when I have spent what I consider to be a large amount of my money on this item, I expect to have no issues. It is unacceptable to sell a product, at such a cost, knowing it to be faulty. I believe it should be removed from the market place until the problem has been successfully resolved. Possibly one of the reasons you haven't had more customer advices/complaints for this item, could be that many customers aren't impacted by the leaking unit, ie the unit has garden or concrete below it, not wooden shelves, as is my case. I believe the concept of the unit is great, however it should have been engineered properly, and stress tested before being released onto the market. Regards Max Sutton.”

Helpful Report

Posted 6 months ago

I am sorry you have had this experience with your Hose Reel! We have worked extremely hard over the last few years to bring manufacturing back to Australia and have been testing and improving this model numerous times before releasing it to market. We have sold an extremely high number and whilst most customers are loving using their new Evolve Reel, a small number of customers have had issues with leaking. This is something our products team have been investigating and looking into as a top priority to find out what is causing this to happen. I can see we do have your details down so you will receive a replacement Evolve Hose Reel once we have rectified this issue. I will of course pass your concerns on! Again I am sorry for any inconvenience caused. Kind Regards, The Hoselink Team

Posted 6 months ago

“Ask me after Xmas. Hoselink is a xmas pressured.”

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Posted 6 months ago

Hi Toni, We look forward to hearing your thoughts soon. Have a lovely Christmas! Kind regards, The Hoselink Team

Posted 6 months ago

“so far I like the look of the hose and like the handle and the spout, but its not as functional as I had hoped, and kinks easy. It also doesnt match the colour of the hook it goes on, even though they came in a pack. But its super long which is handy!”

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Posted 6 months ago

I am sorry about this! I can assure you it is not common to kink, if you are having issues with this if you can flow water through the Hose and lay it down in the sun for a day the hose should then go back to its original shape and the kinks should subside. Feel free to contact us on 1300 900 617 if you are still having trouble. Kind Regards, The Hoselink Team

Posted 6 months ago

“I was given a hoselink wind up hose - I luke rhe product but not happy that it can’t adapt to my power cleaner - had to go out and buy another hose to enable me to clean my paths - perhaps you should sell an adapter that fits standard fittings”

Helpful Report

Posted 6 months ago

Hi Dinale, Thank you for your review and for sharing your experience! We’re glad to hear you like the Hoselink wind-up hose. We understand how important compatibility with your power cleaner is for your cleaning tasks. We do sell our Click-on-Adapter which is designed to connect the end of a Hoselink hose to any click-on accessories you may have, such as a power cleaner. Please feel free to reach out on 1300 900 617 or hello@hoselink.com.au and we can talk to you about the product. Best regards, The Hoselink Team

Posted 6 months ago

“Well i love hoselink it is very good,however my hose reel started jamming and not retrackting properly after just a few weeks. They did send a replacement without difficulty but I'm now hoping it will last without the same problem.”

Helpful Report

Posted 6 months ago

Hi Robin, Thank you for your feedback! We’re glad to hear you love Hoselink, but we’re sorry to learn about the jamming issue with your hose reel. We strive to provide quality products, and it’s good to know that our customer service was able to assist you with a replacement. We hope your new reel performs all the way up to your expectations. If you have any further concerns, please don’t hesitate to reach out to our team. Best regards, The Hoselink Team

Posted 6 months ago

“Since I live local I would have liked to see a display of your products before I bought my weed puller and being able to purchase direct from your warehouse.”

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Posted 6 months ago

Hi there, Thank you for your review! We appreciate your feedback about wanting to see our products in person before purchasing. We understand how important it is to get a feel for the items you're considering. Currently, we don’t offer a display at the warehouse, but we are always looking for ways to improve our customer experience. We hope you enjoy your weed puller, and if you have any questions or need assistance, please feel free to reach out! Best regards, The Hoselink Team

Posted 6 months ago

“As you can see by my profile I have purchased alot of hose link stuff. Alot of it is very very good. I have just bought and replaced my hose reel after 2 years, the new one isnt very good either to be honest, it struggles to wind back up and take the 30M hose. I love the website, the product style ete but I have had a few issues here and there.”

Helpful Report

Posted 6 months ago

Good afternoon John, I am sorry to hear that you are having retraction issues with your new 30m hose reel. We pride ourselves on the quality of our products and therefore want to help get this resolved for you as soon as possible. Please reach out to our team on 1300 900 617 or hello@hoselink.com.au so we can look into this for you. Kind regards The Hoselink Team

Posted 6 months ago

“They do not retract very well. I bought two, average I thought”

Helpful Report

Posted 6 months ago

Hi Lisa, Thank you for taking the time to share your thoughts. We're sorry to hear that you're having trouble with the retraction of the hoses you purchased. We aim for our products to meet high standards, and we appreciate your feedback on this. It sounds like there may be an issue with your reels if the retraction is not as smooth as desired. Please give us a call at 1300 900 617 and we would be happy to assist you further. Best regards, The Hoselink Team

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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