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Hoselink Reviews

4.7 Rating 1,353 Reviews
92 %
of reviewers recommend Hoselink
Company Reviews Product Reviews
84,993
 Metrics
4.7
Based on 1,353 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Hoselink Reviews
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A Rowe
Verified Buyer
“Excellent product”
Helpful Report
(Brookvale, 2100) - Posted 1 week ago
Anonymous
Verified Buyer
“Recently, I bought a WaterWise starter set to replace the adjustable watering attachment as UV damage over the years had caused various bits to break off. Ordering etc was very easy. But I knew that attaching the "shower" head would be more challenging. I was VERY thankful for the video. The fact that the demo pieces on the video are green and yellow and mine were grey made it more difficult to work out whether or not I had it right, but I eventually figured out which bits to use. After draining the hose well, I dragged it into the dining room to do the deed! That way I could keep looking at the video on the laptop (that was essential) and the kitchen bench was also a solid surface to work on. Much to my satisfaction, I managed to attach it successfully. Now that I am having to deal with many things like this that my late husband always did, it gave me a great deal of satisfaction to do this "all by my own self!" I'm not sure how practical this would be, but if the pieces were numbered or marked A, B,C etc, the task would have been significantly easier and quicker. That said, it's a great product and I have always been grateful that Peter was prepared to buy the retractable hose and set it up. Alison M”
Helpful Report
(Brookvale, 2100) - Posted 1 week ago
D Lawrence
Verified Buyer
“I have used hose link for many many years. The products from retractable hoses to solar lights and more, are high quality and exactly as described. Service and communication is 100%. More than once (and only very recently) a piece broke for unknown reasons, on emailing customer service they immediately dispatched a new piece no questions asked. It’s really refreshing to have that. Will always recommend the products because of the quality and the service”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
J Di Candilo
Verified Buyer
“Awesome products.”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
J Lynch
Verified Buyer
“Order arrived on time. Good quality products.”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
M Foyle
Verified Buyer
“Excellent products for my garden”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
A Calvey
Verified Buyer
“Rapid response to phone enquiries Positive attitude & Very supportive Immediate assistance with replacing & upgrading an item Much appreciated Thank you”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
Anonymous
Verified Buyer
“Good quality”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
Hi, Thank you for your fantastic 5-star review! We're thrilled to know that you’re happy with the quality of your Hoselink products. Your support means the world to us and inspires our team to continue delivering top-notch service! Warm regards, Team Hoselink
Posted 2 weeks ago
A & Paula Kinsey
Verified Buyer
“Excellent quality, awesome solar lights”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
S McMahon
Verified Buyer
“The products are very well made and the product range is very good.”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
C Horne
Verified Buyer
“Very happy with everything from Hoselink , good service, friendly and easy to deal with , reliable!!”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
F Jellesma
Verified Buyer
“Good quality that lasts with strong connectors. Just a bit pricey.”
Helpful Report
(Brookvale, 2100) - Posted 2 weeks ago
Anonymous
Verified Buyer
“Had a faulty item, was immediately replaced, arrived in 48 hours. Good customer service”
Helpful Report
(Brookvale, 2100) - Posted 3 weeks ago
Hi, Thank you for your fantastic 5-star review! We're delighted to hear that we were able to quickly replace your faulty item and that our customer service met your needs. Your positive feedback truly means a lot to us and keeps us motivated to provide the best experience possible! Best wishes, Team Hoselink
Posted 2 weeks ago
M Edwards
Verified Buyer
“I received excellent service. No fuss. No cost for replacement part, speedy delivery. Thank you!”
Helpful Report
(Brookvale, 2100) - Posted 3 weeks ago
Hi Meredith, Thank you for your wonderful 5-star review! We’re thrilled to hear that you received such excellent service and that your replacement part arrived quickly. Your kind words mean a lot to us and motivate our team to keep striving for the best! Warm regards, Team Hoselink
Posted 2 weeks ago
S Hulands
Verified Buyer
“Great products backed up with prompt delivery.”
Helpful Report
(Brookvale, 2100) - Posted 3 weeks ago
Hi Sue, Thank you for your amazing 5-star review! We’re so glad to hear that you’re happy with our products and that the delivery was prompt. Your feedback means a lot to us and encourages our team to keep providing great service! Best wishes, Team Hoselink
Posted 2 weeks ago
Anonymous
Verified Buyer
“With very little use so far; the 2 retractable hoses we purchased and mounted retract very well. One hasn’t been used at all yet, so we hope that they will all perform very well. However we are extremely disappointed with the attachment (shower wands) that we purchased with the retractable hoses in order to water the gardens. The shower wands are very poorly designed. The black ring at the TOP of the wands we purchased, dislodged during their first use. They aren’t tightly fitted; and don’t sit in a groove, therefore it is difficult to get it back to where it belongs - but when you finally do, it slips off again and again. This shower head and ring is very badly constructed. Please DO NOT sell this product, because it compromises the quality of your products that you have worked so hard to gain, and the trust of your valued and loyal customers. Unfortunately we did NOT purchase any other attachments to use with our 3 retractable hoses; therefore we are left with nothing else to compare the shower head to, and have to put up with using the low quality dislodged ring shower heads. What a waste of money the shower head purchases have been. Unfortunately no other product on the market is compatible with the Hoselink attachments, so we are stuck with the useless shower heads! Very disappointed”
Helpful Report
(Brookvale, 2100) - Posted 3 weeks ago
Hi, Thank you for your detailed feedback regarding the shower wands. We're truly sorry to hear that you've had a disappointing experience with their design and functionality. It’s important to us that our products meet your expectations, and we appreciate your insights on this matter. We understand how frustrating it can be to deal with poorly fitting attachments, especially when they can impact your overall experience with our retractable hoses. Rest assured, we take your comments seriously and will forward them to our product team for further evaluation. If there's anything we can do to assist or if you would like to discuss alternative options, please feel free to reach out to our customer service at 1300 900 617 or hello@hoselink.com.au. We're here to help! Warm regards, Team Hoselink
Posted 3 weeks ago
M ZOIA
Verified Buyer
“Quality products with after sales service faultless”
Helpful Report
(Brookvale, 2100) - Posted 3 weeks ago
M Hawkins
Verified Buyer
“Your oproducts are of the highest quality.”
Helpful Report
(Brookvale, 2100) - Posted 3 weeks ago
H
Verified Buyer
“Fanatic product”
Helpful Report
(Brookvale, 2100) - Posted 3 weeks ago
T Scully
Verified Buyer
“No trouble replacing a faulty item. Professional service.”
Helpful Report
(Brookvale, 2100) - Posted 3 weeks ago
Hoselink is rated 4.7 based on 1,353 reviews
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