Login
Start Free Trial Are you a business?? Click Here

Host & Stay Reviews

4.2 Rating 1,043 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,043 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

Write Your review

Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Fantastic experience. Nice, clear and easy website. Good communications. Property was first class. We'll certainly book through Host & Stay again.
Helpful Report
Posted 1 year ago
Good communication. Very clean and well appointed apartment. Price was good.
Helpful Report
Posted 1 year ago
Fab stay 2nd time at the house we find it perfect will be back thanks
Helpful Report
Posted 1 year ago
The stay was lovely, the place was very nice and clean and its very close to the beach. Highly recommendable
Helpful Report
Posted 1 year ago
Spend our 30th wedding anniversary in Scarborough, the apartment was stunning extremely modern and spotlessly clean. Beautiful views.
Helpful Report
Posted 1 year ago
We have just returned from staying at 3 The Mount in Whitby ! Fabulous apartment with everything you need for a perfect stay . We were able to access the property earlier then said,which was a great help . Thank you ! We will definitely be coming again .
Helpful Report
Posted 1 year ago
The accommodation was booked through booking.com, and Host & Stay were terrible at managing this booking. My contact, Charlie, told me that I needed to purchase a damage waiver, however, I was never sent the URL to be able to do this (due to booking.com not allowing URLs to be sent within messages). No matter how many times I explained to Charlie that booking.com hides the URL in direct messages and that I had yet to be sent a URL to do so, Charlie still did not email or text the URL directly to me (via my personal email address). The result in this meant that upon attempting to collect the keys, I was not able to do so until two very lengthy calls were made to Host & Stay. This was a total headache as I then had to create accounts and make a purchase for a £250 damage waiver on my phone with very little signal. This was quite a stressful and terrible start to the check-in process. The house itself was fantastic, but the checking-in process does not work and needs addressing.
Helpful Report
Posted 1 year ago
Little gem.lovely clean as more than you need even as dishwasher and washing tables. It as the waw factor. It's comfortable and peaceful we could have lived there. Short walk to town .we can't wait go back.
Helpful Report
Posted 1 year ago
Arrived at skyline apartment in Whitby had trouble accessing the key as given wrong code. Luckily a resident nearby helped us out very thankful to them. On gaining access the apartment smelt of cooking oil. On closer inspection it was due to a dirty extractor fan above the hob. Also had no hot water once the heating went off at night at 9.30. It was a lovely apartment in great position. Just a few tweaks it wld be great.
Helpful Report
Posted 1 year ago
We have just returned from a fabulous stay at ‘The Nook’ in Saltburn. We arrived before our check in time and were very kindly greeted by Geoff. He was very helpful with everything we needed to know for our stay and made us feel very welcome. There was a welcome food package of fresh bread, cheese and grapes and some fresh milk in the fridge, which was so helpful after our journey. The Nook was spotlessly clean with two great sized bedrooms, which each had a bathroom. The view from the living area had a gorgeous view of the sea. I would definitely recommend staying here and would love to go back.
Helpful Report
Posted 1 year ago
We thoroughly enjoyed our stay and received great service throughout! The property was excellent! On contacting Host & Stay with any query, they responded immediately. Fantastic service!
Helpful Report
Posted 1 year ago
Great company, kept informed throughout, really helpful, fab apartment, online guide very helpful and convenient
Helpful Report
Posted 1 year ago
We asked before the stay 3 times re the parking as we all went as a family in 3 different cars. We were told we are fine to park behind the property in a small alleyway. On arrival we asked once again and we were told the same and they also confirmed that it is free to park. We drove behind the property and parked it. To our surprise we received parking ticket worth of £210 which was a nightmare. We contacted the host and we were told that to send evidence of ticket and then they will sort the ticket out. We sent an email, unfortuantely we received a response and was told that they cannot refund us. We had to pay the price for a misleading information provided to us. We sent screenshots of conversation which was intentionally ignored and neglected to understand the circumstances. Extremely poor knowledge of information provided. Secondly, the hob was not working. We had 4 children, one was 10+ and others were below 5yrs old. We contacted the host, no response and eventually we had to order the food for the rest of the stay as we were unable to cook. We paid £600+ worth of money to stay and due to misleading information and then neglegence of helping us re the hob eventually ended up spending more than our budget which was stressful and our holiday ended up experiencing neglect and ignorance. The hosts never bothered to respond for parking tickets and under working hob. Unable to provide zero star so had to give 1 not even a half star for the worth of stay. The only thing that was worth staying there was to take stress, experience ignorant hosts and ignorance to our emails and misleading communication. Extremely poor quality of service. Airbnb has to compensate for their service.
Helpful Report
Posted 1 year ago
Really nicely styled, comfortable house on lovely waterside location. Clean with nice touches such as tea, coffee and washing up liquid provided. Only downside was having to wait for the immersion heater to heat up in order to have a bath.
Helpful Report
Posted 1 year ago
Very nice and tidy place. Friendly and quick response from the team.
Helpful Report
Posted 1 year ago
A beautiful Georgian house Flat very well appointed furnished and decorated Would definitely recommend it Quite a few stairs to negotiate but worth the effort Lovely views of the cathedral and great cafe inside where we had a delicious lunch
Helpful Report
Posted 1 year ago
Everything was great we loved the perfectly fresh, clean place . The location is great the size of the house amazing very nice and comfortable. We really enjoyed our stay. We loved the personal kind note left on the kitchen counter when we arrived. The only difficulty was before we came we had to deal with an agency and not the property owner wich was not so practical. Otherwise was really amazing.
Helpful Report
Posted 1 year ago
Beautifully appointed flat in a fabulous location! Very cosy with a sea view and I would recommend. One thing to note is that you can hear the people in the holiday flat upstairs due to the wooden floors but the convenience and location makes up for it
Helpful Report
Posted 1 year ago
I had a wonderful time, enjoyed the accommodation and view. Service is so wonderful, price is commensurate to the accomodation. Wonderful and neat place.
Helpful Report
Posted 1 year ago
Great customer service. Lovely property in Whitby. In relatively quiet area, on beachfront with wonderful uninterrupted views of sea but within easy walking distance of all amenities. Well equipped. Sitting area could do with a few more comfortable seats to relax in but otherwise everything needed for a great short stay
Helpful Report
Posted 1 year ago
Host & Stay is rated 4.2 based on 1,043 reviews