Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.19

4.2 Rating 1,070 Reviews

80 %

of reviewers recommend Host & Stay

Company Reviews

Questions

Metrics

4.2

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 1 star review on 8th October 2025

Martin Hayton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great location and very nice apartment”

Helpful Report

Posted 2 years ago

“Enjoyed the stay there was everything there what you needed clean beautiful views relaxing stay .”

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Posted 2 years ago

“Really nice place and great for our little getaway. Location was perfect for being able to get into town or for a stroll down the beach. Would thoroughly recommend”

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Posted 2 years ago

“We stayed at Falkner 20.1 in Liverpool in mid February. The place was in a very convenient location for our stay; close to both the University of Liverpool and the downtown area. The house was very spacious for our group of 5 adults with plenty of beds and large rooms with high ceilings and two full bathrooms. It was comfortable, clean, quiet, safe and full of the amenities that desired. Communication with Host and Stay was quick and clear. Check in and property details were sent out early and were very clear. We would stay there again, if were in the area.”

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Posted 2 years ago

“After being moved property after a mix up with booking.com we soon realised we’d left property at the previous address. We called and texted for two days needing to find our property. We were told we would receive a call to see if house keeping found the glasses case, my husband has now had to take the day off work due to no one responding When no one arranged for us to re access the property or get house keeping to look for our property, I then asked the lady I spoke to on the phone to post our property home. She then told me she’d be sending me the postage invoice! We asked for two day to return to the property, leading to us not being to drive for the duration of our trip. We also risked driving home all the way to Manchester without them. This service is unacceptable, I would not recommend this company”

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Posted 2 years ago

“I have stayed at Silton Hall near Thirsk. It was great for our group of 14 people, enough sleeping space, bathrooms etc. it was 15 minutes away from Thirsk Village which is worth a visit. The price was £133pp for 2 nights which is reasonable”

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Posted 2 years ago

“Excellent service from Host & Stay . Really good communication from booking to departing the house. Quick response to questions we had. The property was excellent and well worth the price paid to stay.”

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Posted 2 years ago

“Fantastic experience. Nice, clear and easy website. Good communications. Property was first class. We'll certainly book through Host & Stay again.”

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Posted 2 years ago

“Good communication. Very clean and well appointed apartment. Price was good.”

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Posted 2 years ago

“Fab stay 2nd time at the house we find it perfect will be back thanks”

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Posted 2 years ago

“The stay was lovely, the place was very nice and clean and its very close to the beach. Highly recommendable”

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Posted 2 years ago

“Spend our 30th wedding anniversary in Scarborough, the apartment was stunning extremely modern and spotlessly clean. Beautiful views.”

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Posted 2 years ago

“We have just returned from staying at 3 The Mount in Whitby ! Fabulous apartment with everything you need for a perfect stay . We were able to access the property earlier then said,which was a great help . Thank you ! We will definitely be coming again .”

Helpful Report

Posted 2 years ago

“The accommodation was booked through booking.com, and Host & Stay were terrible at managing this booking. My contact, Charlie, told me that I needed to purchase a damage waiver, however, I was never sent the URL to be able to do this (due to booking.com not allowing URLs to be sent within messages). No matter how many times I explained to Charlie that booking.com hides the URL in direct messages and that I had yet to be sent a URL to do so, Charlie still did not email or text the URL directly to me (via my personal email address). The result in this meant that upon attempting to collect the keys, I was not able to do so until two very lengthy calls were made to Host & Stay. This was a total headache as I then had to create accounts and make a purchase for a £250 damage waiver on my phone with very little signal. This was quite a stressful and terrible start to the check-in process. The house itself was fantastic, but the checking-in process does not work and needs addressing.”

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Posted 2 years ago

“Little gem.lovely clean as more than you need even as dishwasher and washing tables. It as the waw factor. It's comfortable and peaceful we could have lived there. Short walk to town .we can't wait go back.”

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Posted 2 years ago

“Arrived at skyline apartment in Whitby had trouble accessing the key as given wrong code. Luckily a resident nearby helped us out very thankful to them. On gaining access the apartment smelt of cooking oil. On closer inspection it was due to a dirty extractor fan above the hob. Also had no hot water once the heating went off at night at 9.30. It was a lovely apartment in great position. Just a few tweaks it wld be great.”

Helpful Report

Posted 2 years ago

“We have just returned from a fabulous stay at ‘The Nook’ in Saltburn. We arrived before our check in time and were very kindly greeted by Geoff. He was very helpful with everything we needed to know for our stay and made us feel very welcome. There was a welcome food package of fresh bread, cheese and grapes and some fresh milk in the fridge, which was so helpful after our journey. The Nook was spotlessly clean with two great sized bedrooms, which each had a bathroom. The view from the living area had a gorgeous view of the sea. I would definitely recommend staying here and would love to go back.”

Helpful Report

Posted 2 years ago

“We thoroughly enjoyed our stay and received great service throughout! The property was excellent! On contacting Host & Stay with any query, they responded immediately. Fantastic service!”

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Posted 2 years ago

“Great company, kept informed throughout, really helpful, fab apartment, online guide very helpful and convenient”

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Posted 2 years ago

“We asked before the stay 3 times re the parking as we all went as a family in 3 different cars. We were told we are fine to park behind the property in a small alleyway. On arrival we asked once again and we were told the same and they also confirmed that it is free to park. We drove behind the property and parked it. To our surprise we received parking ticket worth of £210 which was a nightmare. We contacted the host and we were told that to send evidence of ticket and then they will sort the ticket out. We sent an email, unfortuantely we received a response and was told that they cannot refund us. We had to pay the price for a misleading information provided to us. We sent screenshots of conversation which was intentionally ignored and neglected to understand the circumstances. Extremely poor knowledge of information provided. Secondly, the hob was not working. We had 4 children, one was 10+ and others were below 5yrs old. We contacted the host, no response and eventually we had to order the food for the rest of the stay as we were unable to cook. We paid £600+ worth of money to stay and due to misleading information and then neglegence of helping us re the hob eventually ended up spending more than our budget which was stressful and our holiday ended up experiencing neglect and ignorance. The hosts never bothered to respond for parking tickets and under working hob. Unable to provide zero star so had to give 1 not even a half star for the worth of stay. The only thing that was worth staying there was to take stress, experience ignorant hosts and ignorance to our emails and misleading communication. Extremely poor quality of service. Airbnb has to compensate for their service.”

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Posted 2 years ago

Host & Stay is rated 4.2 based on 1,070 reviews