“I had an issue with the product and they handle everything very professional and without any issue. Happy to recommend them and will buy again for sure”
“Tried to erect the tent, only to find that pieces are missing.
I called customer services, only to be told the items are in Germany and it’s 5-8 days for delivery. Well, my daughters party is in 2 days. Why would someone put a tent up 8 days before an event, but this is what I would have to do, to discover missing items and have them delivered in time. This is a joke.
Your suggestion was to make the tent smaller, but the missing items would mean a tent of 6m x 8m, not 6m x 12m like a paid for.
Why can’t you ship in 24/48 hours, this can be done, even from Germany, it’s two small pieces.
Awful.”
“A danger to life and limb
Any Problem, is your problem. The current design is not per drawing and arguably there is a very real risk to life due to unsecured installation. Unsecure installation leaves structure rigid and solid, a kite by any reasonable description. Be aware and protect yourself, neighbors and friends. AVOID. PS Engineering report for correctly installed canopy - Company no longer exists.”
“Terrible quality tent and awful customer service. Refused me a refund even though I pointed out the low quality of the tent almost immediately after it was delivered.
Avoid.”
“I ordered a marquee in 2024 for a specific event and it was firstly delivered very late. Then upon setting it up, we'd discovered half of the delivery was missing. I called again and they could only send the missing parts after the event.
This year we got it out to use it again and one of the boxes is half empty and missing 6 of the internal components.
I called the company and they really couldn't care less.
They're cheap for a reason. Avoid at all costs.”
“I’m really disappointed with my experience at House of Tents. I’ve only used the tent twice, and already the pipes are bent and broken. The material quality is also subpar — there are multiple tears in the fabric after minimal use. Definitely not the durability I was expecting for the price. I wouldn’t recommend this brand to anyone.”
“I would recommend that you use a UK business if you want to receive your item on time, I ordered a very expensive item with 7 to 10 days delivery. Then they sent me the tracking with the delivery date a month later. Then they blamed customs for the delivery being almost 3 weeks late. Buyers beware”
“Do not buy anything from this company. The service and quality is absolutely diabolical - I have reported this company to trading standards
The quality is poor, missing parts and robot style service.
This product is so poorly made it's dangerous.
I've reported this to health and safety department - do not waste your money or put your self in danger by buying off this company”
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“Having bought a gazebo we found it impossible to fit both the sides and roof concurrently due to the Velcro positions.
The frame also rubbed a small hole in the roof in gentle wind.
On contacting the company we have now exchanged over 10 e mails over a protected period of 7 weeks and we are no walker’s closer to resolution.
Frustrated and poorer, it seems they have no intention to resolve these issues.”
“"We don't do stairs, love." - words of the delivery guy from DX, the company used by House Of Tents to deliver our marquee just now. Meanwhile I am heavily pregnant and my husband is away and our front door is up a few steps. What am I supposed to do now? Leave it at the front gate where it's currently sitting to be stolen?”
“I placed an order for two tents in February and received the consignment in five packages shortly afterwards. All of the packages were banded and taped up securely, so having purchased from Toolport previously I trusted that there would be no issues. On 13th June, I took the packages to the local rugby club, where I was to put them up the following day. When I opened the packages, it was immediately apparent that key parts were missing. 12 four way joints, integral to the structure of the 6x4 tent, 8 feet for the legs and 8 extension poles. Add to that, the roof supplied was for a 6x12 tent! Toolport not interested, as I hadn't had everything out of a banded and taped box in February to check it was all there. Yes, I appreciate this is in their terms and conditions, but they were not interested in the fact that such an error had been made and not even interested at looking into the problem. They don't even want back the oversized parts they sent me. Never again Toolport, never again, your quality control is shameful !!”
“Don’t buy anything from there I have a rental marquee business And I order from them one marquee 6 x 8 and the promised me I was Getting a delivery on a time the man on his side deleted time 3 to 5 working days, but still after that, I don’t receive my delivery and when when I was check the delivery tracking number just show me just a one box of 25 kg delivery company received to deliver to Me then I call to customer care Service and I mentioned the delivery only got a 25 kg box from you but my marquee should be more than 100 kg Customer service, tell me the delivery company mension wrong there But when I receive a delivery, it’s just a one box a parcel should be a 5 or 6 box Raj received that delivery after six days just one box and then I refused that delivery and I called her customer service again and tell them everything. I just receive one parcel and I ask what should I do now give me some solution. I need that marquee Argent Butt tell me they can’t do anything then I tell them to cancel my order and refund my money back and tell me till they get back all the stuff in his warehouse. Don’t give me money back but I don’t receive any of the item My time and also my money”
“Terrible company. We bought the best tent in their range on the advice given by them. The tent didn’t last five months!!! Houseoftents selling cheap products made in China, but the impression they give, is that the tents made in Germany. Refused refund and lied through their teeth. Never use this company!!! As they are based in Germany you can’t even take them to small claims court in UK. We also tried using Paypal for help, but even they refused to help us.”
