“An absolute disaster. It's been three months since I ordered their backpack and I still haven't received any feedback on where my product is or if they even shipped it. Please don't even think about buying one of their products.”
“It's now gone wrong. No phone number that works for them and in the past week tried messaging, emailing face book and there own contact us page to no avail. Extremely unhappy customer. Want someone to get in touch so it can get fixed. I would never use them again.”
“DO NOT USE THIS COMPANY - FIND A REPUTABLE ONE INSTEAD
I wouldn't recommend this company to ANYONE - I've had the worst experience.
The board became faulty months after the 3 month period had expired. I arranged to have the board returned to inspection(£20 cost to me). After chasing and chasing Carlos(who appears to be the only person who actually works there), they sent me a price to repair it.
I paid the charges and patiently waited. When the board was finally returned, it was in a completely decimated cardboard box - no effort or care from this company to ensure the safe return of my £250 product. When I eventually opened the box, bits had fallen off in transit(I assume).
I took the board home and charged it(which was the original problem) - it did work, and the board could now be charged. Unfortunately, the functionality of the board was in a ten times as worse condition than before I sent it there. It now makes a strange mechanical sound when trying to use it, and it doesn't work for long. Also, when you switch it on, there's a loud shouting female voice speaking a foreign language, which was never there before it was 'repaired'.
I can't even get a response to an email - THIS COMPANY DO NOT CARE.
I've shelled out approx £250 for the board £20 to send it back, and between £70-£90 for NOTHING. They can't even be bothered to reply to my emails.
PLEASE PLEASE DO NOT USE THIS COMPANY - THEY ARE NOT TO BE TRUSTED. They aren't even a proper company, they appear to me a man(CARLOS) in a garage, with a poor selection of tools. They have made the board worse than board. I've asked for them to send me another return label, so could re-investigate, but of course, they've not responded.
If anyone can recommend a legitimate company that sells hoverboards, please let me know, my email address is cockitandpullit657@hotmail.co.uk”
“I received my hoverboard which was a Christmas present for my son only to find out that it was faulty and violently jumped when you got off the board to the point it actually went through our dining room wall. On top of this the Tao Tao app would not connect.
They couldn't replace it in time for Christmas so they agreed for me to use it and then replace the item after Christmas.
It took an age for the item to get back to their desired place which turned out to be in Germany but as long i was going to get a new working product i was prepared to wait.
Today the hoverboard has been returned to me and they have not replaced it and had the cheek to say that the hoverboard is water damaged and it must have been driven through puddles or in the rain which is absolute garbage. Added to the fact that it is advertised as the all terrain hoverboard its a joke in itself.
Now i am told that they have only repaired it as a goodwill gesture so basically doing me a huge favour and that the warranty is void despite it never working from the day i purchased it.
DO NOT DEAL WITH THIS COMPANY BUY FROM ELSEWHERE. AWFUL CUSTOMER SERVICE AND PROVIDE FAULTY PRODUCTS!!”
“Item returned on friday 2/2/18 item refunded after a phone call to carlos who was very helpfull on the 8/2/18 still waiting for refunded money to go back into my account now the 16/2/18. Will be more than happy to review feed back more positively when this has been resolved fully and money has been returned it is now the 29/2/2018 and still no refund. I was told by carlos it will be 10 to 14 days for refund.still waiting. Tried phoning carlos all ways engaged begining to wonder if ive been had over.”
“Box badly damaged on arrival scratches on hoverkart one screw hole not big enough to take screw when I messaged you I didn’t get a reply wouldn’t recommend or use again poor quality item bad service”
Hi Leah,
Thank you for your feedback. We really do appreciate it. Unfortunately, we have no communication from yourself, could you please resend this to our customer support team so that the issue can be resolved?
“Would be 0 if i had option. Ordered 2 and only recieved 1 and that was faulty and had to go back. No colours ordered and paid for was in stock and only offered a choice between white and black.
Now the contact is appalling because no contact number and had to wait at mercy for email response. Supposed to be uk stockist but on parcel return it went to Germany.
Absolute nightmare and i hope the company folds and stops trading.”
Hi Gerard,
Thank you for your feedback. We really do appreciate it. I am afraid that international deliveries do take longer than UK deliveries - this would have been explained to you at the time of checkout.
“Purchased my daughter's Christmas present from this site and it is faulty. It doesn't charge and the plug isn't even compatible with uk sockets so had to get a travel plug. It's an absolute joke! I'm beginning to think this site is a scam! I've emailed and tried to make contact with the sales team to no avail!!! My daughter is devastated. I saved up for months to buy this present. It's an absolute joke.”
“I have not received my goods and no one has updated me as to where my delivery is. This is a Christmas gift purchased in plenty of time before Xmas so I hope the issue will be resolved promptly.”
Hi Laura,
Thank you for your feedback!
I have looked through our email trail and can confirm you have been receiving email replies within 1 working day? Can I please check you are getting our emails?
We appreciate the stresses of Christmas but we do state that orders to outside of the UK do take longer, particularly to Jersey/Guernsey as they need to be checked by customs.
Hi Paul,
Thank you for your message.
The parcel delivery date has been changed by the recipient, which is why the parcel has not yet arrived. Please do contact the bill payer to find out why the parcel delivery date was changed.
