Deliveroo Reviews

"Very poor, food consistently late and cold.\r\nMacdonalds is down the road from me, timeline image for your pleasure!"

"They charge you for your order and don\u2019t send what you paid for then refuse to refund it. Happened more than once. Customer service are no help they just tell you they can\u2019t refund it"

"I have been with deliveroo a few years and only had a few problems like missing items or food . However things took a very worrying turn on my last order which forced me to cancel my membership for good left me ill shaking and disturbed ,andi cancelled the silver status . I ordered a pizza and other food from pizza hut. Never urderd before Food arrived stone cold with missing item . The pizza smelt very bad . Like a mixture of petrol and poo. One bite and I was ill, stomach ache although mild but needed to keep gagging . I know it sounds incredulous. I called pizza hut they were not interested. Contacted deliveroo. Now heres the kicker . Was told would not be receiveing any refund for missing item ! And then goodbye closed chat . And would not receive a refund for questionable food delivery I had to bin . Took photos of all food uneaten in bin mixed with waste as proof but they refused evidence . They said goodbye on chat and cut me off ! This is how they are now treating us ! I paid \u00a323 and I have a treat maybe once a month and I have little money. Deliveroo were nasty and wanted me off chat so closed it down. I then rang as I intend to have pizza hut investigated by the council for dubious good hygiene and also deliveroo drivers who I suspect have stolen food items or it may be pizza hut or they forgot but the fact I think the food was tampered with because it smelt that bad and the only thing worse is raw sewage unless the food is that bad it taste like human excrement . Not that I've tasted it but you get my meaning. Hence I closed my account and will be ensuring deliveroo are reported for supporting dubious good hygiene standards that made me ill plus potential dodgy drivers who may be tampering with our food . I was disgusted the pizza was so disgusting I cannot put into words and it's out me off every having a take away ever again it just made me gag to vomit and that's really worrying . WAS REFUSED A REFUND BY DELIVEOO BUT NO REASON AS TO WHY WAS PROVIDED . EVIDENCE IN CHAT REFUSED TOO."

"I made an order from Co-Op for food, due to be delivered around 21:00. After around ten minutes I had still not received my food, had not been called by the driver, and so I went to the Deliveroo homepage to check what was happening. I went to the page and saw that there had been a message in the chat. Now, if a driver sends a message on the Deliveroo webpage, a customer's phone does not receive a notification, as it of course does not go directly through to the customer's phone. The driver made no attempt to call or contact my phone, even though my phone number is provided on my account. So, I check the driver's message, and they had said that they could not find the address. I called Deliveroo to enquire. I spoke to a woman who told me that there was nothing Deliveroo could do - seemingly, although I paid for my food and did not receive it, it was deemed unsuitable grounds for a refund. I then asked to speak to a manager. I was then passed to Marvinette, who told me (and as the calls are all recorded, this will of course be available for Deliveroo to listen back to) that the driver HAD in fact arrived at my address. After saying this, I then explained to her the messages left by the driver saying he could not find the address, so that he quite clearly hadn't arrived. She then continued to claim that he had in fact arrived. And so, I then asked her the following: do you mean to suggest that the driver arrived at my address, and chose not to deliver my item? To which, after several delays, she ultimately conceded that yes, the driver had arrived and then after waiting and not seeing a safe place to leave my food, left. I took a screenshot of the order page that stated that the driver could not deliver the order, made at 21:28. Just after the call, I checked the order status page again - it had been changed to show that the order had been delivered (however, I was still without my food). I have a screenshot of the updated page at 21:35. It seems that at some point during or after the call, somebody at Deliveroo had actually changed the order status from \"not delivered\" to \"delivered\" in order to fit with what Deliveroo were now claiming. This is disgusting. How can any supposedly \"reputable\" company act in such a dishonest way? That in addition to somebody not being due a refund for an order that they paid for but did not receive. Everybody makes mistakes, but the service that has followed on from this has been abysmal."

"I made an order from Co-Op for food, due to be delivered around 21:00. After around ten minutes I had still not received my food, had not been called by the driver, and so I went to the Deliveroo homepage to check what was happening. I went to the page and saw that there had been a message in the chat. Now, if a driver sends a message on the Deliveroo webpage, a customer's phone does not receive a notification, as it of course does not go directly through to the customer's phone. The driver made no attempt to call or contact my phone, even though my phone number is provided on my account. So, I check the driver's message, and they had said that they could not find the address. I called Deliveroo to enquire. I spoke to a woman who told me that there was nothing Deliveroo could do - seemingly, although I paid for my food and did not receive it, it was deemed unsuitable grounds for a refund. I then asked to speak to a manager. I was then passed to Marvinette, who told me (and as the calls are all recorded, this will of course be available for Deliveroo to listen back to) that the driver HAD in fact arrived at my address. After saying this, I then explained to her the messages left by the driver saying he could not find the address, so that he quite clearly hadn't arrived. She then continued to claim that he had in fact arrived. And so, I then asked her the following: do you mean to suggest that the driver arrived at my address, and chose not to deliver my item? To which, after several delays, she ultimately conceded that yes, the driver had arrived and then after waiting and not seeing a safe place to leave my food, left. I took a screenshot of the order page that stated that the driver could not deliver the order, made at 21:28. Just after the call, I checked the order status page again - it had been changed to show that the order had been delivered (however, I was still without my food). I have a screenshot of the updated page at 21:35. It seems that at some point during or after the call, somebody at Deliveroo had actually changed the order status from \"not delivered\" to \"delivered\" in order to fit with what Deliveroo were now claiming. This is disgusting. How can any supposedly \"reputable\" company act in such a dishonest way? That in addition to somebody not being due a refund for an order that they paid for but did not receive. Everybody makes mistakes, but the service that has followed on from this has been abysmal."

"Everything! From their customer service till the fact that they were not able to get in touch with the businesses they work with themselves. The entire experience has been a disgrace."

"Everything! From their customer service till the fact that they were not able to get in touch with the businesses they work with themselves. The entire experience has been a disgrace."

"0 stars. Dont use their service terrible delivery experience. Birthday Cake ordered came so messy."

"0 stars. Dont use their service terrible delivery experience. Birthday Cake ordered came so messy."

"0 stars. Dont use their service terrible delivery experience. Birthday Cake ordered came so messy."

"Lied about delivery saying that driver could not find my house when I was in the street standing for fifteen minutes in the freezing cold an hour after ordering.no driver even entered the home.refused my refund and basically called me liar.driver hung up and disconnect me so another dishonest member of staff.hundreds of bad reviews on trust pilot stating this is what this company does basically scam people out of hard earned money.It was a treat for my son who has special needs so had to go out and spend another \u00a320 so one meal cost \u00a340 just shocking treatment of honest hard working people Shame of you"

"If I could rate deliveroo 0 stars I would. The customer is terrible!! Had an error with trying to cancel order because the delivery wasn\u2019t happening, but it wouldn\u2019t let me cancel. I tried to get my money back no chance. Haven\u2019t received a refund yet."

"If I could rate deliveroo 0 stars I would. The customer is terrible!! Had an error with trying to cancel order because the delivery wasn\u2019t happening, but it wouldn\u2019t let me cancel. I tried to get my money back no chance. Haven\u2019t received a refund yet."

"Trustpilot reviews\r\n\r\n\r\nTrustpilot\r\nThanks! Your review counts.\r\nYou reviewed Deliveroo\r\n\r\nAdd photo\r\nJanet\r\n6 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nNo stars if I could\r\nI ordered a take away to our hotel on a Saturday night as KFC have an agreement woth Deliveroo have an agreement with said hotel. When it was marked as delivered and we had no food I started trying to find out why as I was left stranded in an unfamiliar place late at night with no food and a hungry 10 year old following over four hours in the car.\r\n\r\nApparently the driver tried to deliver the food and waited for 10 minutes. Was unable to do so, so left the food on the doorstep and as such I'm still being charged. It's a hotel, there were always people outside smoking and I was sat like an idiot on reception for half an hour waiting for the delivery driver to show up. The hotel manager confirmed that no KFC order arrived - even though other Deliveroo drivers visited the property through the night. So I'm left paying for food that never got delivered by a company who couldn't give a monkeys."

"I ordered food from kfc through the app and the driver never showed up. I contacted deliveroo to organise a refund, but because the driver made a call, they said I wasn't entitled to a refund. \r\nI was on holiday and the driver wasn't outside and never entered the hotel, and then the driver said the food was left in the 'front garden' - there was no front garden, and no food left.\r\n\r\nA disgraceful service. It's robbery in an app"

"I ordered food from kfc through the app and the driver never showed up. I contacted deliveroo to organise a refund, but because the driver made a call, they said I wasn't entitled to a refund. \r\nI was on holiday and the driver wasn't outside and never entered the hotel, and then the driver said the food was left in the 'front garden' - there was no front garden, and no food left.\r\n\r\nA disgraceful service. It's robbery in an app"

"I ordered food from kfc through the app and the driver never showed up. I contacted deliveroo to organise a refund, but because the driver made a call, they said I wasn't entitled to a refund. \r\nI was on holiday and the driver wasn't outside and never entered the hotel, and then the driver said the food was left in the 'front garden' - there was no front garden, and no food left.\r\n\r\nA disgraceful service. It's robbery in an app"

"I ordered food from kfc through the app and the driver never showed up. I contacted deliveroo to organise a refund, but because the driver made a call, they said I wasn't entitled to a refund. \r\nI was on holiday and the driver wasn't outside and never entered the hotel, and then the driver said the food was left in the 'front garden' - there was no front garden, and no food left.\r\n\r\nA disgraceful service. It's robbery in an app"

"I ordered food from kfc through the app and the driver never showed up. I contacted deliveroo to organise a refund, but because the driver made a call, they said I wasn't entitled to a refund. \r\nI was on holiday and the driver wasn't outside and never entered the hotel, and then the driver said the food was left in the 'front garden' - there was no front garden, and no food left.\r\n\r\nA disgraceful service. It's robbery in an app"

"I ordered food from kfc through the app and the driver never showed up. I contacted deliveroo to organise a refund, but because the driver made a call, they said I wasn't entitled to a refund. \r\nI was on holiday and the driver wasn't outside and never entered the hotel, and then the driver said the food was left in the 'front garden' - there was no front garden, and no food left.\r\n\r\nA disgraceful service. It's robbery in an app"

"Absolute theft\r\nAbsolute theft, brought wrong order and completely refused to give a refund, looking at the reviews its a regular occurrence and stealing people\u2019s money"

"Ordered hot food from an establishment. Arrived stone cold and soggy where it had been at the establishment waiting for so long for a driver to collect. Highlighted this to deliveroo. There response was..... successful delivery, still edible....... gave 4 pound refund from a 38pound order. Year over 20 pounds of the the food was cold."

"Ordered hot food from an establishment. Arrived stone cold and soggy where it had been at the establishment waiting for so long for a driver to collect. Highlighted this to deliveroo. There response was..... successful delivery, still edible....... gave 4 pound refund from a 38pound order. Year over 20 pounds of the the food was cold."

"Ordered hot food from an establishment. Arrived stone cold and soggy where it had been at the establishment waiting for so long for a driver to collect. Highlighted this to deliveroo. There response was..... successful delivery, still edible....... gave 4 pound refund from a 38pound order. Year over 20 pounds of the the food was cold."

"Ordered hot food from an establishment. Arrived stone cold and soggy where it had been at the establishment waiting for so long for a driver to collect. Highlighted this to deliveroo. There response was..... successful delivery, still edible....... gave 4 pound refund from a 38pound order. Year over 20 pounds of the the food was cold."

"I ordered 17 items for grocery delivery, 13 were cancelled. Of the 4 that were supposed to come, only 2 did and the others were substituted with one random ready meal. Emerald from customer service refused to help me because the driver intentionally didn\u2019t attach a receipt to the bag. I just had to accept the loss. Never. Again."

"I ordered 17 items for grocery delivery, 13 were cancelled. Of the 4 that were supposed to come, only 2 did and the others were substituted with one random ready meal. Emerald from customer service refused to help me because the driver intentionally didn\u2019t attach a receipt to the bag. I just had to accept the loss. Never. Again."

"I ordered 17 items for grocery delivery, 13 were cancelled. Of the 4 that were supposed to come, only 2 did and the others were substituted with one random ready meal. Emerald from customer service refused to help me because the driver intentionally didn\u2019t attach a receipt to the bag. I just had to accept the loss. Never. Again."

"I ordered 17 items for grocery delivery, 13 were cancelled. Of the 4 that were supposed to come, only 2 did and the others were substituted with one random ready meal. Emerald from customer service refused to help me because the driver intentionally didn\u2019t attach a receipt to the bag. I just had to accept the loss. Never. Again."

"If I could give zero stars I would I am extremely infuriated. They messed up my entire order and refuse to give me a full refund instead they gave me less than half of what was owed. When I complained they refused to return it."

"If I could give zero stars I would I am extremely infuriated. They messed up my entire order and refuse to give me a full refund instead they gave me less than half of what was owed. When I complained they refused to return it."

"If I could give zero stars I would I am extremely infuriated. They messed up my entire order and refuse to give me a full refund instead they gave me less than half of what was owed. When I complained they refused to return it."

"Awful experience. Will never use again. Paid for food which never arrived and refused to refund. Going through bank to make a claim. Thieves"

"Awful experience. Will never use again. Paid for food which never arrived and refused to refund. Going through bank to make a claim. Thieves"

"They are thieves.. I was charged for items costing around \u00a315 which I did not receive. They inexplicably refused a refund, even though I have a ticklist from Morrisons with the unavailable items marked, and they suspended my account because I complained."

"Horribly dreadful services! Cyclist was waiting some feet away from my flat, as I could track his route while waiting, whilst it was said on my online tracking \"Alex will be there in 1 minute \". Finally this cheesy Alex just decided to leave (maybe having eaten my food,paid by me) and it appeared on the phone that \"the order has been delivered \". His name was there as a contact but there was no contact number accessible. Deliveroo and their people are pure thieves. Just stay away from them."

"I contacted deliveroo support team for assistance with a payment that crashed and they were unable to resolve it for me. I paid for a \u00a330 gift card and that was lost when the app crashed. They said I would need to wait 48 hours for a refund of the gift card. When I'm obviously ordering there and then, they were unable to provide we with a new gift card code so I could replace my order. I shouldn't need to pay \u00a367.99 for one meal when I have bought the voucher and the app crashed causing this error. When I spoke to erika on live chat I had to ask 3 times to be put through to her supervisor. Her manager abigail was equally unhelpful and said I had to wait 2 days to use my voucher to order my food (which I'm buying today) which makes no sense and isn't reasonable.\r\n\r\nI think your staff need more training on how to resolve issues for their customers and more tools available to help them to do that."