Realchems Reviews

Name: Realchems
Rating: 4.19

4.2 Rating 2,244 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered off of RC for quite sometime, aside from one issue with mailing I've had nothing but great experiences, 100% would recommend.”

Helpful Report

Posted 3 years ago

Hi Adam, Thanks for the review! Glad to hear you are coming back to us! I hope it is the beginning of our long and exciting relationship:) RC Team

Posted 3 years ago

“The best vendor I know”

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Posted 3 years ago

Hi Thibaut, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 3 years ago

“Never have a problem with this reliable source of Research Chemicals. Excellent Products, Highly Recommand .”

Helpful Report

Posted 3 years ago

Hi Sacha, We are glad you are satisfied with the product quality. We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 3 years ago

“Order shipped is delivered quickly,Research products with good value for money.I am generally satisfied with this order”

Helpful Report

Posted 3 years ago

Hi Mathieu, I'm really glad you are satisfied with our services. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 3 years ago

“Good products, price & delivery was good too.”

Helpful Report

Posted 3 years ago

Hi there, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 3 years ago

“good treatment, good attention”

Helpful Report

Posted 3 years ago

Hi, thanks for the review! Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 3 years ago

“Never received what I ordered. *EDITED TO ADD THIS NEW LINE*: I have not been contacted after your reply. Almost five months since I placed my order and still empty-handed.”

Helpful Report

Posted 3 years ago

Hello Carlos, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Our manager will contact you with the detail right away. Unfortunately, some delays or shipping issues may occur sometimes, but we never leave our clients empty-handed and are always ready to provide a fair solution. Sincerely, RC Team

Posted 3 years ago

“El primer pedido, jamás llegó, y los dos siguientes, llegaron a tiempo pero porque vinieron con DHL, que es muy caro. Carísimo. No comprendo por qué ofrecéis la opción del correo común o estándar, si con este correo se pierden la mayoría de los pedidos. Leyendo los comentarios, veo que no soy la única. Por el producto, todo perfecto”

Helpful Report

Posted 3 years ago

Hi there, We appreciate your feedback! We're sorry to hear that you faced a delay with your order delivery. Unfortunately, a lot of factors may affect delivery timeframes, such as weather conditions, warehouse maintenance, transit delays, and COVID factors. Our shipping team always takes care of dispatch time and tries to ship all orders in a timely manner. However, shipping companies are not immune from delays, and to our regret, it may happen sometimes. As for your question regarding Regular Airmail - we still offer it as an option, since 85% of our clients successfully receive their orders using this shipping method. The success rate depends on the country of destination and the restrictions of each country. We always encourage our clients to use only insured shipping methods such as UPS or DHL for peace of mind - these are the only insured options we offer. We really appreciate that you raised this question and shared your feedback with us. I have forwarded this to our shipping team and our agent will get back to you shortly with a solution. Sincerely, RC Team

Posted 3 years ago

“Realchems is the best shop ever. Thanx for this experience with the RC team!!”

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Posted 3 years ago

Hi Petr, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 3 years ago

“very fast and very safe!!”

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Posted 3 years ago

Hi Virginia, I'm really glad you are satisfied with our services. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 3 years ago

“Todo perfecto envíos atención y ofertas lo mejor para mi jardín!!”

Helpful Report

Posted 3 years ago

Hi there, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 3 years ago

“Been a user of this weppage for some years now and I'm really satisfied with all the products delivered. I trust this guys so much”

Helpful Report

Posted 3 years ago

Hi Alberto, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 3 years ago

“In my opinion the best shop in the business with an excellent service.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our services. Hope to you see soon at RealChems.net:) RC Team

Posted 3 years ago

“BJR, produits d'analise tres bien , bon chemin d experience en laboratoire ... delais respecté”

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Posted 3 years ago

“Great stuff, fast drlivery”

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Posted 3 years ago

Hi Bartosz, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 3 years ago

“Buena "materia" y buen servicio.”

Helpful Report

Posted 3 years ago

Hi there, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 3 years ago

“The tests have been satisfactory, I am still evaluating results. The service and attention provided were very efficient. thank you very much 🙂”

Helpful Report

Posted 3 years ago

Hi there, Thank you very much for taking the time to share your experience! 🙂 Hope to you see soon at RealChems.net:) RC Team

Posted 3 years ago

“Legit ready for some proper research.”

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Posted 3 years ago

Hi there, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 3 years ago

“Not only the parcel was posted late, I've realized that instead of "NEP-Crystal", they've sent me NEP-powder (pictured attached). Update: I tend to believe that this seller is not reliable anymore: After complaining to them via email (their agent never contacted me as the claim): Sun, Jun 19, 6:16 PM "As for the review, I will request my manager to check and he will get back to you ASAP. We appreciate your understanding!" -No news since then!”

Helpful Report

Posted 3 years ago

Good day, San Pedro! We appreciate your feedback! Please, accept our sincere apologies on behalf of the whole RC team. We always pack orders carefully, but since it's manual work - human errors may occur sometimes and we're really sorry for it. We'll definitely raise this question with our packing team and will do our best to prevent such incidents in the future. Also, we agree that it's absolutely unacceptable that you received the wrong order and always offer a solution for our clients if such cases happen, so we will tr-ship the correct product for you right away. Our agent has just contacted you with the details. We're looking forward to your reply! Sincerely, RC Team Customer Support Team

Posted 3 years ago

“I've placed an order about 3 months ago and never got my stuff. I'm disappointed”

Helpful Report

Posted 3 years ago

Dear client, we appreciate your feedback! We're really sorry that you still did not receive your package! As far as I can see - your order was placed with Standard Airmail which takes 1-7 weeks to deliver. We wish we could speed up the delivery process or influence it in some way, however, we regret to inform you that it's out of our hands. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current holiday season that caused a lot of unexpected delays. We always highly recommend our clients select only tracked and insured shipping methods like DHL or UPS. Please, be advised, that only these shipping methods are covered with 100% re-ship in case the package is lost or not delivered. However, we understand how frustrating this situation must be and we'd like to apologize on behalf of Post NL Airmail for the inconvenience that occurred. Your feedback is very important for us and we always trying to find an individual solution for our clients, so you can be sure that we definitely won't leave you empty-handed! Our upper manager has just contacted you with the details and the solution. We're looking forward to your reply and hope to see you as our regular client in the future! Sincerely, RC Team Customer Support Team

Posted 3 years ago

Realchems is rated 4.2 based on 2,244 reviews