Realchems Reviews

Name: Realchems
Rating: 4.19

4.2 Rating 2,199 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, i needed time to rate my experience , i have tested your product with à ehrlich reactive, and i can tell that there is no synth lsd molecule in it. So iam à bit disapointed,”

Helpful Report

Posted 5 months ago

The product your ordered is an analog, this product is made but the best lab in the world. We have no doubt about the quality. We are sorry to hear that based on your test you feel it is otherwise.

Posted 5 months ago

“yeasssssssss”

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Posted 10 months ago

such a nice comments, should be worth at least 4 stars we believe :)

Posted 10 months ago

“Sometimes flawless, sometimes very frustrating customer service. They now refuse to reply to my emails through which I try to get the product I paid for have actually delivered.”

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Posted 1 year ago

We are sorry to hear that you did not receive an answer to your mail yet. We will look into this, as it might be that your mail has been stuck. We will come back to you a.s.a.p.

Posted 1 year ago

“no problems in the past, but now i ordered 200€ worth of 1cp-lsd, first shipment had no movement, after waiting 2 weeks they finally reshipped, only for the reshipped package to stop having any updates(again) meanwhile my 25€ order for idra-21 came without a problem, no response from the support(now it's been a whole work week) I'm just annoyed and disappointed at this point.”

Helpful Report

Posted 1 year ago

Hello Boris, We are very sorry to hear that you are not satisfied about our service. It has been extremely busy the last weeks before the holidays, but we should have responded already. Our customer service will immediately look into your case.

Posted 1 year ago

“Hi, i have order 3 times (2 of the times were through a friend account) all 3 times realchems has put the address wrong and iv had big headaches to try and retrieve the packages most recent order from 2 days ago which i made new account put postage address checked everything but on the email confirmation from https://tracking.postnl.nl/ the address is again wrong... i don't understand how this keeps happening iv emailed to find out why with no response so far from realchems im hoping realchems see this review and get in contact because they have great prices and products and i just want to receive my orders please”

Helpful Report

Posted 1 year ago

Please note that the address we provided to the courier is correct. The system of the courier requests us to fill in the number seperate from the street and therefore it might be displayed differently. This has nothing to do with Realchems. As far as we can see the parcels have been all delivered. We of course are sorry if it causes some inconvenience. We will double check next time if there is any way we can make the address more clear, by e.g. add an extra row.

Posted 1 year ago

“There was a confusion on the product and they said it was ilegal to send it to Spain and it was not. After a few mails, they recognized that there were a intern system error, for me it was to late and i could not purchase the product.”

Helpful Report

Posted 1 year ago

Sorry to hear about that. If we make a mistake ourselves then we will always compensate if you do not receive the pacakage or if you paid and we cannot ship out. Please contact our customer service and we will come up with a solution :)

Posted 1 year ago

“Three times i ordered 1p-lsd bottles (10mcg): - the first bottle i ordered, was perfect. - the second bottle i ordered, was not like the first one and had no effect. - the third bottle i ordered, was like the second bottle (no effect at all). Expensive bottles. I contacted Realchems, but every time they told me they will look into it, but till this day i unfortunately heard nothing. Needless to say, i will not order again.”

Helpful Report

Posted 2 years ago

Sorry to hear that you are not satisfied. Please reach out to our customer service via the chat on our website. so they immediately can look into your complaint (and ticket number if possible). If you did not hear back from us, things might have gone wrong on our side and we apologize for that.

Posted 2 years ago

“Product is nog what it used to be. not really potent.”

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Posted 2 years ago

Sorry to hear that you are not satisfied about the product. We always have the same quality and high end suppliers. The products have not been changed. We hope that next time we can make you more happy again.

Posted 2 years ago

“Did not receive my 10 1P LSD tabs”

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Posted 2 years ago

We are sorry to hear that. It is very strange as the tracking page of the carrier and carrier itself informs that the parcel has been succesfully delivered 5 days ago.

Posted 2 years ago

“The order arrived Really late”

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Posted 2 years ago

Thanks for your comment. We are sorry to hear that the parcel came in later than expected. I can see in our database that your order has been shipped out later as we couldn't match your payment. The order number was missing in the description and the name of the account was not matching with the order confirmation. For a fast delivery we request to inform us the order number in the description of the payment. I hope this explains the late delivery to you. Hope to see you back soon so we can make a fast delivery as you can expect from us.

Posted 2 years ago

“The tracking was not given, causing me a lot of problems receiving the package when I explicitly paid for tracking. I finally managed to get it tho so, but the email responses were painfully slow (1 week to reply)”

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Posted 2 years ago

We are sorry to hear that you are not satisfied. The tracking always is automatically sent, so we don't know what went wrong. We apologies for the late reply on your mail. We will improve this and hope that next time you will be able to give us a better review.

Posted 2 years ago

“the shipment takes 3 weeks to arrive because of a problem and the staff was totaly unable to deal with the situation despite my repeted mails”

Helpful Report

Posted 2 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“the guys just put templates that parcel will be delivered in 30 days but it takes max 7 working days to get here...no one bothered to offer anything, I also understand if you don't do tracking parcel they don't offer anything when the parcel gets lost..so that's fair enough..the parcel never came”

Helpful Report

Posted 2 years ago

“Order #000061951 paid on July 19th never arrived. Multiple Shipping issues with DHL losing the package or the package never leaving Netherlands and customer support was always pushing me to “just wait a few more days”. Last week support told me “we will not reship it” implying it’s my fault for the issues. Had multiple other orders arrive in time in the past, but lately DHL seems to have delivery issues. Customer support doesn’t seem to care too much.”

Helpful Report

Posted 2 years ago

Hello Mihai, We're really sorry that you have any issues with your order. I have forwarded your request to our support team, so they could follow up on it and review this case. We absolutely agree that such issues with the carrier are absolutely unacceptable and we'll definitely take measures. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Hello, My order is stuck at DHL since 03/09 I wrote you by mail , by chat . Since the 12/09 you told me to wait for investigation , then you told me that my order will be reship one week ago and last Friday you told me two business day . I was an happy realchem customer. But no reship for my DHL order and the next Airmail didn't make it. The only thing right now it's to leave reviews anywhere I can and tell my story I will really happy to continue buying on your shop but until I receive my DHL reshipping, trust is lost Regards Romain”

Helpful Report

Posted 2 years ago

Hello Romain, Thank you for reaching out! We're really sorry that you still didn't receive your re-ship! I have forwarded it to our shipping team so we could find a solution for you without any further delays. We hope to see you our regular client in the future and will do our best to leave you happy with our services! Sincerely, RC Team

Posted 2 years ago

“I've tested 1P-LSD, which often gives me stomach pain. While the ald-52 blotters are very light, although the quality is good they are too expensive.”

Helpful Report

Posted 2 years ago

Hi Nimes, Thank you for your feedback! Please, kindly be advised, that our products are not intended for human consumption and are for research purposes only. We pay tremendous attention to the quality of our products and each of them is lab tested and shows 95% purity. We can provide H-NNRA results per the client's request. Hope you'll be happy with your next order! Our agent has just contacted toy with the details. Sincerely, RC Team

Posted 2 years ago

“i placed an order on august 26th, on september 2nd i was sent the link to track the shipment but dhl never received anything.”

Helpful Report

Posted 2 years ago

Hello Dani, We're really sorry that you have any issues with your order. I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Lost parcel, 1,5 month before reaction”

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Posted 2 years ago

Hi Antoine, We have contacted you via email regarding your situation, please check it, RC Team

Posted 2 years ago

Hi Antoine, unfortunately, we haven't heard back from you via email. As for your order, it has been reshipped in 3 business days after you contacted you about it and delivered 8 days later by DHL. It is stated in our shipping policy that the customer shall contact us if the order hasn't reached him in 15 days, or doesn't show progress for 5 working days. We will then have 10 working days to get it moving and if it is not resolved with DHL in 15 working days - we will reship the parcel for free. So please always contact us if you have issues with the delivery so we can resolve them for you, Best regards, RC Team

Posted 2 years ago

“Problème de transport sur les deux dernières commandes et ça continue”

Helpful Report

Posted 2 years ago

Good day, Gu Ve! We appreciate your feedback! We're really sorry that you faced any issues with the shipping company. We always do our best to resolve such issues, however, sometimes it may be out of our control and should be dealt with directly with the shipping carrier. Though, we never leave our clients empty-handed and always do all necessary from our side. I have sent your request to our shipping team, so they could follow up on your order and get more information. Our support agent will contact you shortly with the details. Sincerely, RC Team

Posted 2 years ago

“Regrettably one purchase I made in response to one of their offers never made it. I inquired about it and I only got radio silence.”

Helpful Report

Posted 2 years ago

Hello Alberto, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

Realchems is rated 4.2 based on 2,199 reviews