Name: Realchems
Rating: 4.19

“Regrettably one purchase I made in response to one of their offers never made it. I inquired about it and I only got radio silence.”

Helpful Report

Posted 3 years ago

Hello Alberto, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 3 years ago

“my package never reached its destination ..”

Helpful Report

Posted 3 years ago

Hi Jess, We appreciate your feedback! We're really sorry that you faced any issues with the shipping company. We always do our best to resolve such issues, however, sometimes it may be out of our control and should be dealt with directly with the shipping carrier. Though, we never leave our clients empty-handed and always do all necessary from our side. I have sent your request to our shipping team, so they could follow up on your order and get more information. Our support agent will contact you shortly with the details. Sincerely, RC Team

Posted 3 years ago

“I wish i could give more stars, the product landed but the feedback was atrocious the whole time, delivering a bunch of excuses to buy some time instead of being honest from the start. I'll do another order to them and if they improve i will switch my score.”

Helpful Report

Posted 3 years ago

Good day, Christian! Thank you for sharing your feedback! Please, accept our apologies for the issues you faced with our service! We always do our best to provide the most friendly and efficient customer support. We will definitely raise the question of customer service quality with our team. Meanwhile, I have forwarded your request to our upper authority and our agent will get back to you shortly with the details. We always pay attention to our clients' feedback and are ready to fix our mistakes and improve. We would be really happy f you could give us another chance to prove that we're a reliable and trustworthy company! Sincerely, RC Team

Posted 3 years ago

“IT take's over a month too get my Monny Back an over 20 e Mail a Lot live time vor nothing what can Help too make my brain better.”

Helpful Report

Posted 3 years ago

Good day, Daniel! Thank you for sharing your feedback! Please, accept our apologies for the issues you faced with our service! We always do our best to provide the most friendly and efficient customer support. However, some human factors may play a role that may cause some delays or errors during the ordering process. We will definitely raise the question of customer service quality with our team. Meanwhile, I have forwarded your request to our upper authority and our agent will get back to you shortly with the details. We always pay attention to our clients' feedback and are ready to fix our mistakes and improve. We would be really happy f you could give us another chance to prove that we're a reliable and trustworthy company! Sincerely, RC Team

Posted 3 years ago

“Order placed and paid on June 14 27 June still not received”

Helpful Report

Posted 3 years ago

Hello Hervé , We appreciate your feedback! We're sorry to hear that you faced a delay with your order delivery. Unfortunately, a lot of factors may affect delivery timeframes, such as weather conditions, warehouse maintenance, transit delays, and COVID factors. Our shipping team always takes care of dispatch time and tries to ship all orders in a timely manner. However, shipping companies are not immune from delays, and to our regret, it may happen sometimes. We really appreciate that you raised this question and shared your feedback with us. I have forwarded this to our shipping team and our agent will get back to you shortly with a solution. Sincerely, RC Team

Posted 3 years ago

“une premiere commande jamais arrivé, la 2e ils avaient recu le virement mais ne m'avais rien envoyer jusqu'a ce que je les contact et lorsque il me l'on finallement envoyer il 'y avais pas les bon produit dedans en gros pour 1 commande : 3 mois d'attente mini plus 2 paiement”

Helpful Report

Posted 3 years ago

Dear client, we appreciate your feedback! We're really sorry for the inconvenience! We do our best to provide a fast reply, but sometimes it may take 24-28 hours to get the request reviewed. Please, do not hesitate to contact us in case you received the wrong product. We are always ready to provide a fair solution in such cases. Please, be advised, that all payments should be processed automatically if you put your order number as a reference for your transaction. Otherwise, our system would be simply not able to identify your payment and process your order, so it may cause additional delays. You also mentioned that you didn't receive tour's first order. As far as I can see - your order was placed with Standard Airmail which takes 1-7 weeks to deliver. We wish we could speed up the delivery process or influence it in some way, however, we regret to inform you that it's out of our hands. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current holiday season that caused a lot of unexpected delays. We always highly recommend our clients select only tracked and insured shipping methods like DHL or UPS. Please, be advised, that only these shipping methods are covered with 100% re-ship in case the package is lost or not delivered. However, we understand how frustrating this situation must be and we'd like to apologize on behalf of Post NL Airmail for the inconvenience that occurred. Your feedback is very important for us and we always trying to find an individual solution for our clients, so you can be sure that we definitely won't leave you empty-handed! Our upper manager has just contacted you again with the details and the solution. We're looking forward to your reply and hope to see you as our regular client in the future! Sincerely, RC Team Customer Support Team

Posted 3 years ago

“Placed an order nearly two months ago and still have not had it delivered.”

Helpful Report

Posted 3 years ago

Hello Yoana, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 3 years ago

“Je n'ai jamais reçu mes deux commandes , depuis un mois passe commande pour la Suisse.”

Helpful Report

Posted 3 years ago

Hello Dimitri, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 3 years ago

“Long time customer. Every order was top quality up to the point i recieved a mislabeled product. The chemical molecule name didn't corresponded to the label name. i aksed question about it and didn't received any explanation. Then i finally did some research to discover that the product was bunk and didn't even correspond to both appellation. I did another order in the mean time, a different product, this one is 100% accurate and top quality. I asked for a compensation, no answer not even apologies. The customer service isn't was it used to be. It seems it get too big for the team.”

Helpful Report

Posted 3 years ago

Hello dear client, Thank you for sharing your feedback! We'd like to apologize on behalf of our whole team for the inconvenience that occurred. We'll definitely raise this question with our manufacturer. All of our products are lab tested and typically show 97% purity according to H-NMR results. ur manager will contact you with the detail right away. Unfortunately, human or technical errors may occur, but we never leave our clients empty-handed and are always ready to provide a fair solution. Sincerely, RC Team

Posted 3 years ago

“First order was vero good bit i’ve becero received the second one even after 5 weeks… maybe I was unlucky”

Helpful Report

Posted 3 years ago

Hello there, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Our manager will contact you with the detail right away. Unfortunately, human or technical errors may occur, but we never leave our clients empty-handed and are always ready to provide a fair solution. Sincerely, RC Team

Posted 3 years ago

“lost item, never recived it”

Helpful Report

Posted 3 years ago

Hello there, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Our manager will contact you with the detail right away. Unfortunately, human or technical errors may occur, but we never leave our clients empty-handed and are always ready to provide a fair solution. Sincerely, RC Team

Posted 3 years ago

“Bei den ersten beiden Bestellungen (eine davon als Testbestellung, ob alles klappt) lief alles super, die Ware war auch ohne Sendungsverfolgung innerhalb von ein paar Tagen da. Die dritte Bestellung ist offensichtlich leider verloren gegangen... Ich würde also jedem empfehlen den verfolgbaren Versand zu wählen, wenn einem die Zustellung wichtig ist. Jetzt bin ich etwas enttäuscht und werde in Zukunft wohl wo anders bestellen.”

Helpful Report

Posted 3 years ago

Hello Abelina, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Our manager will contact you with the detail right away. Unfortunately, human or technical errors may occur, but we never leave our clients empty-handed and are always ready to provide a fair solution. Sincerely, RC Team

Posted 3 years ago

“I Never received my orders”

Helpful Report

Posted 3 years ago

Hello there, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Our manager will contact you with the detail right away. Unfortunately, human or technical errors may occur, but we never leave our clients empty-handed and are always ready to provide a fair solution. Sincerely, RC Team

Posted 3 years ago

“Very bad stealth. No decoy.”

Helpful Report

Posted 3 years ago

Hello there, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Our manager will contact you with the detail right away. Unfortunately, human or technical errors may occur, but we never leave our clients empty-handed and are always ready to provide a fair solution. Sincerely, RC Team

Posted 3 years ago

“The quality of the products was not remarkable and it took almost 3 months to arrive.”

Helpful Report

Posted 3 years ago

Hi there, We appreciate your feedback! We're sorry to hear that you faced a delay with your order delivery. Unfortunately, a lot of factors may affect delivery timeframes, such as weather conditions, warehouse maintenance, transit delays, and COVID factors. Our shipping team always takes care of dispatch time and tries to ship all orders in a timely manner. However, shipping companies are not immune from delays, and to our regret, it may happen sometimes. We really appreciate that you raised this question and shared your feedback with us. I have forwarded this to our shipping team and our agent will get back to you shortly with a solution. Sincerely, RC Team

Posted 3 years ago

“Je voulais 3mmc”

Helpful Report

Posted 3 years ago

Hello there, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Unfortunately, if you still didn't receive your order it may be considered lost, but we never leave our clients empty-handed and are always ready to provide a fair solution. Our manager will contact you with the detail right away. Sincerely, RC Team

Posted 3 years ago

“I did not receive the product”

Helpful Report

Posted 3 years ago

Hello there, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Unfortunately, if you still didn't receive your order it may be considered lost, but we never leave our clients empty-handed and are always ready to provide a fair solution. Our manager will contact you with the detail right away. Sincerely, RC Team

Posted 3 years ago

“web good, the chem no. bad sinthesys.”

Helpful Report

Posted 3 years ago

Hello dear client, Thank you for sharing your feedback! We'd like to apologize on behalf of our whole team for the inconvenience that occurred. We'll definitely raise this question with our manufacturer. All of our products are lab tested and typically show 97% purity according to H-NMR results. Our manager will contact you with the detail right away. Unfortunately, human or technical errors may occur, but we never leave our clients empty-handed and are always ready to provide a fair solution. Sincerely, RC Team

Posted 3 years ago

“Haven’t received the order yet.”

Helpful Report

Posted 4 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 3 years ago

“They have the best prices, and a points system that makes you save as a customer. Unfortunately, the standard delivery system is lousy. I have already lost 2 orders, after which it is more expensive in the end.”

Helpful Report

Posted 4 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Realchems Reviews

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