Realchems Reviews

Name: Realchems
Rating: 4.19

4.2 Rating 2,199 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non molto soddisfatto dal servizio clienti e dal tempo di una decina di giorni tra il pagamento e il ricevimento della spedizione”

Helpful Report

Posted 4 years ago

Hi Fax, Thank you for your feedback! Please, accept our sincere apologies for this unpleasant experience with our service! Unfortunately, technical issues may occur sometimes that may cause some unexpected delays. However, we do our best to prevent such incidents and to establish this process. We absolutely agree that it's absolutely unacceptable and that it shouldn't take so much for payment to be processed. I have forwarded your request to our upper authority and they get back to you with a solution shortly. We appreciate that you took the time to share your feedback with us. This helps our team to see which aspects we should upgrade and we will definitely pay attention to this situation. Our support agent will contact you shortly with the details and solution. I hope that you'll give us chance to fix this situation! Sincerely, RC Team

Posted 2 years ago

“It toik a week to fond out payment was not processed ..”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your feedback! Please, accept our sincere apologies for this unpleasant experience with our service! Unfortunately, technical issues may occur sometimes that may cause some unexpected delays. However, we do our best to prevent such incidents and to establish this process. We absolutely agree that it's absolutely unacceptable and that it shouldn't take so much for payment to be processed. I have forwarded your request to our upper authority and they get back to you with a solution shortly. We appreciate that you took the time to share your feedback with us. This helps our team to see which aspects we should upgrade and we will definitely pay attention to this situation. Our support agent will contact you shortly with the details and solution. I hope that you'll give us chance to fix this situation! Sincerely, RC Team

Posted 2 years ago

“two orders, twice held at customs”

Helpful Report

Posted 4 years ago

Hello Valentin, We're really sorry that you have any issues with your order or delivery. Please, kindly be advised that this is a sole responsibility of the client to check the restrictions of their country before purchasing certain products. There's a high risk of seizure for orders containing restricted chemicals. I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

Realchems is rated 4.2 based on 2,199 reviews