Name: Realchems
Rating: 4.19

“Pas reçu ma commande, ça fait 10 jours que j attend”

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“1. Paid 12 euro for delivery by PostNL as I’ve always received their parcels the next day in the past through other vendors. Order was put in on Monday, confirmation of payment amd tracking number received, so far so good. When tracking it turns out that the “parcel” only left the warehouse on Thursday so the shipping within 24hr promise is actually a lie. Contacted customer service, first reason was that they only ship with PostNL twice a week! Then why charge more than DHL. 2nd reason was that their tracking info can sometimes be delayed for upto 7 days, I’ve received tens of packages through PostNL and that’s not true. And PostNL delivery can take upto 7 days! We’re talking about neighbouring countries here where PostNL promises a transit of 1 day, of course when busy maybe 2 or 3 but my “package” arrived 10 days later ( for a distance of 200 km) 2. Turns out they just sent it as registered mail, not even a parcel which is just sent to the border and handed over the local post operators. Answer was to better use DHL. May i suggest ti just scrap the option of PostNL then cause it’s misleading and people might think let’s go for the most expensive shipping so it would arrive on time. Competitor “shop” has option of UPS, cheaper and always delivered the next day, never any issues plus more payment options. 3. Product wise RC it’s slightly better I must admit but not worth the wait and the excuses they give you and false info, just specify it’s sent by registered mail and not PostNL. Bottom line; I’ll give it another try with DHL and hope I can trust your word that it will g much faster”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“No Packing go home”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“It´s been nearly 6 weeks since I made on order at RealChems and unfortunatelly it wasn´t delivered yet. The previous two orders arrived within one week.”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“lange Lieferzeit bei Luftpost (bis zu 25 Werktage - laut ihrer Seite) in denen man sich nicht sicher ist, ob das Produkt überhaupt ankommt.”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“ordered 4.9. it’s still not received”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Mauvais choix par rapport à ce que je cherchais ;)”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“It's taking forever for my package to arrive”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“did not reicive my order yet”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“I haven't got my packet yet😓”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“I have made a purshase for 3mmc, this is no crystals... But compacted powder. It will be my only one purshase here... Even if the customer service is good.”

Helpful Report

Posted 3 years ago

Good day, Dear Client! Thank you for sharing your feedback and for bringing this information to our attention! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. We will definitely send this request to our product specialist, so they could review it and raise the question of quality with our suppliers. Our agent will get back to you shortly with the details. Sincerely, RC Team

Posted 2 years ago

“I not receive my last order.”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Site is good, but ordered 2 weeks ago with express shipping and yet to receive package.”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Still haven’t received”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“most of the products are missing with a total value of 650 €”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Received 2/3rds of order placed. One portion shipped within EU was never delivered. Little response to support requests. Buyer beware.”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“J’ai passé une commande d’un peu plus de 50€ depuis le 11/05/2021, et toujours rien reçu 🙁”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Weil ich noch nicht das Product bekommen habe (25 Tage) und weil es lange gedauert hat mein Mastercard Transfer Acceptiert zu werden, beurteile ich mein Erlebniß zu 2 Sternen. Ich hoffe es um ein einzieger Erstehandel Zufall sich dreht.😳😀”

Helpful Report

Posted 4 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Not received...”

Helpful Report

Posted 4 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“I made a purchase and the package received was empty. After contacting customer service the only response was a code for 10% for my next order, which I received this time. So I lost my money on 1 order of 60 €.”

Helpful Report

Posted 4 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Realchems Reviews