Realchems Reviews

Name: Realchems
Rating: 4.19

4.2 Rating 2,199 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good sitweb”

Helpful Report

Posted 2 years ago

Hi Morgan, Thank you for sharing your amazing feedback! We hope to see you back in our store very soon :) Sincerely, RC Team

Posted 2 years ago

“Stuffs are doin things!! Not a fake, all real!! Sexy modefokers best stuff all around Europe”

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Posted 2 years ago

Hi there, Thank you for your feedback. Unfortunately, LizardLabs (our blotters supplier) has raised the prices, which affected our retail & wholesale offers. We do our best to provide the best prices, but we will not change our blotters supplier. Everyone knows that LL has the best quality product, so unfortunately we had to raise prices as well. Please feel free to contact us about wholesale options, though, and I hope those will satisfy you. RC Team

Posted 2 years ago

“Excellent service and very good products ! Perfect for making interresting chemicals researchs. It will help me very much to graduate my phd”

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Posted 2 years ago

Hello there, Thank you for sharing your amazing feedback! We're glad to hear you're happy with our service and product quality! We hope to see you back in our store very soon :) Sincerely, RC Team

Posted 2 years ago

“genial, muy bien...”

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Posted 2 years ago

Hi Dear Client, Thank you for sharing your feedback! We hope to see you back in our store very soon :) Sincerely, RC Team

Posted 2 years ago

“all good.”

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Posted 2 years ago

Hi Marco, Thank you for sharing your feedback! It's a pleasure for us to work to keep our clients happy! Sincerely, RC Team

Posted 2 years ago

“The experience was excellent! Customer service is on top, fast delivery, amazing package! I definetely HIGHLY recommend :)”

Helpful Report

Posted 2 years ago

Hi Valeria, Thank you for sharing your amazing feedback! We hope to see you back in our store very soon :) Sincerely, RC Team

Posted 2 years ago

“A good product for a good price. Just need to go faster for delivery”

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Posted 2 years ago

Hi Jean Marie, Thank you for your feedback! We're glad to hear you're happy with the quality of our products! We're working on the delivery solutions an dI hope you'll receive your next order as fast as possible :) Sincerely, RC Team

Posted 2 years ago

“5/5 great product, génial, très pro, colis recu très rapidement”

Helpful Report

Posted 2 years ago

Hi Marie, Thank you for your feedback! It's a pleasure for us to do all possible to keep our clients happy! Sincerely, RC Team

Posted 2 years ago

“Excellent service.”

Helpful Report

Posted 2 years ago

Hi Dear Client, Thank you for sharing your feedback! We're glad to hear that you're happy with our service and will keep doing our job to keep you happy :) Sincerely, RC Team

Posted 2 years ago

“This is supposed to be an "edit" of my earlier review, which I am making after the Company responded here, and to me personally by email. RealChems and I worked together over the course of some weeks to identify the problems with my orders. Because I am a frequent customer, this caused extra trouble for the customer service folks as new orders appeared in the que, but they remained cheerful and upbeat - despite some setbacks and mixed communications. Staff took some of my email correcting a couple of things that got away from us with good cheer, and no resentment or justifications. IMO, some of that was complicated by initially having several CS folks attempt to help me, rather than just assigning the case to one person, who should have then seen it through to the end. It seems like this is indeed what happened towards the latter part of the resolutions phase (thanks, Daniel!) Anyway, my verdict is that most of the delivery delays and other problems, and particularly tracking issues, are being caused not by RealChems, but by PostNL - which sucks in every way imaginable, and I hope I can find a place to leave them the review they truly deserve. After our marathon efforts to get information and to resolve my order issues, RealChems valiantly provided me full compensation for my (multiple!) orders lost by PostNL, and a store credit in consideration of my inconvenience. I am humbled and grateful for the good service I received, and for the fact that the upper management even became involved to help me. I do hope that steps will be taken by RealChems to protect itself by further holding PostNL accountable for errors and loss, and to prevent such things in the first place by more vigorous and frequent tracking that is also transparent to the customers. In consideration of the above, I am re-rating RealChems from 3, to 5 stars.”

Helpful Report

Posted 2 years ago

Hello Kimberly, Thank you for sharing your meaningful feedback! We're really happy that you were provided with a solution and appreciate your exceptional patience during this process! We absolutely agree that we had some aspects that should be worked out for a better organization of our communication system and this question has been already raised with our management. I hope that you'll be getting only positive experiences with us in the future! We are really glad to see you as our client and your loyalty is extremely important to us! Sincerely, RC Team

Posted 2 years ago

“Fast shipping, discreet package and most importantly quality product!”

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Posted 2 years ago

Hi Sebastien, Thank you so much for sharing your feedback with others! Really glad you are satisfied with our products & services:) RC Team

Posted 2 years ago

“Tres bons services”

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Posted 2 years ago

Merci et heureux de vous entendre apprécier votre expérience avec RealChems !

Posted 2 years ago

“Always the best”

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Posted 2 years ago

Thanks, hope to see you again soon:) RC Team

Posted 2 years ago

“Selected the shipping method (which was not recommended by the seller) and didn't receive the package. But Realchems was kind enough to reship my package again. Amazing customer support, definitely recommend.”

Helpful Report

Posted 2 years ago

Hi Dear Client, Thank you for sharing your feedback! We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and review this case. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur, so you can be sure that we'll take care of your case! We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Je conseille de commander avec courrier suivi car sinon la commande n'est pas sur d'arriver.je n'ai pas voulu payer de frais de port mais malgré tout Realchem m'as rembourser en partie ma commande et je les remercie.site avec un bon suivi client”

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Posted 2 years ago

Hi Alain, Thank you for your great feedback! We'll do our best to keep you happy with our service! Sincerely, RC Team

Posted 2 years ago

“good stuff”

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Posted 2 years ago

Hey! Thanks for sharing your feedback, hope to see you again soon:) RC Team

Posted 2 years ago

“Great quality of products!”

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Posted 2 years ago

Hi, Thank you for sharing your feedback! We do put tremendous attention to the quality of our products, as it is the most important thing in RC. Hope to see you soon, RC Team

Posted 2 years ago

“I have ordered from them before and have been very happy with it. I placed a new order that I had not received due to a delivery problem that sometimes happens with untracked packages. They were very understanding and sent me back the package explaining that DHL delivery was safer. I am very pleased with the site and would recommend it to others.”

Helpful Report

Posted 2 years ago

Hello Yannis, We're really sorry that you have any issues with your order. I have forwarded your request to our support team, so they could review this case and offer a fair solution for you. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Good communication, top quality”

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Posted 2 years ago

Hello, Matej! Thank you for your feedback! It's really important for our team :) Sincerely, RC Team

Posted 2 years ago

“Already 2nd order was made and successful. The packaging is very stealthy and professional. This time with a little delay because they ran out of stock. The team was very helpful and professional and in my personal opinion they are the only legit guys here in Europe and they deserve all the support they can get. This is my advice to all the buyers out there: Always use premium package service with insurance.”

Helpful Report

Posted 2 years ago

Hello dear client, Thank you so much for your amazing feedback! We'll do our best to keep you happy with our services! Sincerely, RC Team

Posted 2 years ago

Realchems is rated 4.2 based on 2,199 reviews