Realchems Reviews

Name: Realchems
Rating: 4.19

4.2 Rating 2,199 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our lab greatly values the quality of RC's products for our research. We're impressed with their team's swift response and resolution to any order issues. Essential for our work.”

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Posted 1 year ago

That is an amazing compliment, thank you very very much!

Posted 1 year ago

“always reliable”

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Posted 1 year ago

Thank you very much, great to hear :)

Posted 1 year ago

“très sérieux”

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Posted 1 year ago

Merci beaucoup pour l'ambiance positive :)

Posted 1 year ago

“You are professionals. Immediate response to my payment and quality products. In this insecure and vicious chemical world I guess you deserve some respect. Thank you.”

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Posted 1 year ago

Thank you very very much :)

Posted 1 year ago

“first of all, i want to appologize for some bad reviews i made earlier, which were the result of me being impatient and trustless because after i made the order and received the tracking code, this tracking code took a long time (more than two weeks, which is longer than usual) to even get updated on the tracking system, which got me thinking that it will never do but it did update eventually, and the parcel got shipped, and i received it succesfully, but i haven't got to try it yet and i suppose this delay in shipping is not entirely their fault, but the courier company's also, either way it's something of an annoyance apart from this, i'd like to thank you and wish you and everyone the best of luck”

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Posted 1 year ago

Thank you for your review Anes. We can understand the frustration sometimes. We fully depend on the speed and trustworthyness of the couriers we use. And unfortunately they do not always have a very high score in that. It gives us a bad name, but we have to deal with that. I am glad that everything turn out well. Hope to see you back soon.

Posted 1 year ago

“Ordered twice, first order arrived in a couple days and all great, at the second order payed a couple days ago i did not recieve any further updates about expedition, the support is of no help at the moment.. So from my experience it's a 50/50 chance you'll get what you pay for .. Update.. I did though recieve the order a bit later than expected.. Thank you RC”

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Posted 1 year ago

Hello Sergiu, I can see that your order, placed on the 12th of February, has been shipped and you should have received a shipping notification with tracking code. Our customer service aims to reply any question within 24-48 hours (during business days). So please be patient. Kind regards

Posted 1 year ago

“tasty products, our lab rats love all of them”

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Posted 1 year ago

Well thank you very much! That is a nice thing to hear :)

Posted 1 year ago

“Sometimes flawless, sometimes very frustrating customer service. They now refuse to reply to my emails through which I try to get the product I paid for have actually delivered.”

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Posted 1 year ago

We are sorry to hear that you did not receive an answer to your mail yet. We will look into this, as it might be that your mail has been stuck. We will come back to you a.s.a.p.

Posted 1 year ago

“2018, 2024 - that's how long I've known them and they've known me. they're professional, friendly, kind and distinctive. they know what they're doing. i have trust and respect for them. thank you Rc team! have a long life... valentim”

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Posted 1 year ago

Thank you very much Valentim, we really appreciate your support during the years. It keeps us going :)

Posted 1 year ago

“Hi. I payed for my order, i open it today but it arrives on friday. But the problem was that, when i opened the dpd paper bag with name Cas Nicolay and other info, there was your’s special mylar bag as always, but when i opened mylar bag nothing was in there. I don’t understand how your team can do a mistake like this. I was supposed to receive only 1g of 2-FMA in the package, but instead I received only an empty package. Thank you Realchems. I hope it will be resolved somehow, as I don't know how to provide you with proof that there really was nothing there. It's an assertion against an assertion.”

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Posted 1 year ago

Hi Peter, We are sorry to hear that the parcel was missing a product and you feel to give us a one star for that. We kindly ask you to reach out to our customer service so they can look into this. Of course if it is a mistake on our side, then we will resolve the issue. Regards

Posted 1 year ago

“still waiting on realchems to either ship what was missing in my last order or at least answer my emails, it's been a month now and all i got is radio silence. i had issues with few orders in a row, last being 2 items missing out of 5 i ordered. i was promised reshipment od those two, got tracking number and then - nothing. tracking says package was never handed to the delivery service and customer service doesn't respond to emails. i lost money and i'm utterly disappointed.”

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Posted 1 year ago

Sorry to hear about the issue. It is not okay that you didn't hear from us that long. I asked our customer service to look into this to see what the issue is. Unfortunately it sometimes happens that we do hand over the parcel but not being processed. It can be that it has been missed by the courier, but we also have cases that they get stolen. Of course we will use the policy we have in place and re-ship to the policy rules if you have chosen for a tracked shipment.

Posted 1 year ago

“We encountered a problem at the first shipment. Despite some delays and misunderstanding in the answers of the support team, their services have always been very kind and focus on solutions. Very happy to have purchased to RC”

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Posted 1 year ago

Thank you Brice, we really appreciate your feedback and review.

Posted 1 year ago

“All was good !”

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Posted 1 year ago

Many many thanks!

Posted 1 year ago

“Siempre, buen servicio..... gracias”

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Posted 1 year ago

amigable gracias

Posted 1 year ago

“Good quality :-)”

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Posted 1 year ago

Thank you very much!

Posted 1 year ago

“Very good.”

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Posted 1 year ago

Very nice, thank you

Posted 1 year ago

“Fast reliable delivery. Good quality. But a little bit pricy”

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Posted 1 year ago

Thanks for your nice review. We offer the most competitive prices for sure and always do our best to keep them as low as possible

Posted 1 year ago

“TODO BIEN AUNQUE LA ULTIMA VEZ NO PUDE COMPRAR A TRAVEZ DE MI USUARIO Y POR LO TANTO NO USAR MIS PUNTOS”

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Posted 1 year ago

Esperamos que ya todo vuelva a la normalidad. Gracias por tus comentarios

Posted 1 year ago

“Not just excellent professionalism but also great humanisman!”

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Posted 1 year ago

Some amazing comments, thank you!

Posted 1 year ago

“Perfect service!”

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Posted 1 year ago

Perfect customers make us aim to be perfect as well :)

Posted 1 year ago

Realchems is rated 4.2 based on 2,199 reviews