“I have downloaded and installed various FlixGrab applications. They all error out and do not download anything. The fixall of deleting the account info and uninstall/reinstall makes no difference. I have created number of bug reports with never a response or fix. Don't waste your money on this product”
“FreeGrabApp has stopped working for everything except YouTube and the company has not responded satisfactorily after almost six months trying to resolve the issue, despite promising repeatedly a response within 72 hours.
I have been trying to resolve this issue for almost six months and my requests have been ignored and labeled as "duplicate requests" without ever having been resolved. The most recent request was over six weeks ago, and despite sending me a request number (LNXQ-25534) their web site cannot find my most recent request.
I'm sorry to have to give this low rating, but I can't seem to get any response from them at all.
Gerard F. Beritela”
“same problem, did a renew of the licence for Flixgrab, before it was working perfectly and after renew the licence i'll get the same issue, " VIDEO CAN'T BE PARSED ". I have filled out the debugg requested Tech support 4 times but no response. It's been over a month and the problem still remains.”
“I purchased the All Video Downloader with 1 year license. It was working fine until lately. Error occurs all the time. Error was " VIDEO CAN'T BE PARSED ". I have requested Tech support 4 times but no response. It's been over a month and the problem has never been fix. I would like a refund. Thank you.”
“TL;DR It could have been a really good product but the customer support is so horrendous that I’d rather try to return something in person at Best Buy--on Black Friday--than deal with this company. It is a classic example of bait-and-switch.
I tested the demo version and was impressed when my movie downloaded perfectly. The demo only lets you download one program at a time, so I took the upsell for the year-long paid version, which promised to download five programs at one time--seemed worth it. I activated the premium version, then chose five episodes of a show to download. It didn’t work –“error timeout”. So I lowered the number to 3 episodes to download—same result. The only way the program downloaded anything was to limit it to one item at a time, the “demo” version.
That’s when the house of cards fell, and I was essentially ghosted. I sent an email about how the program wasn’t working properly, they sent me a copy-and-paste version from their FAQ section on their site, ending that they considered this case now closed. I sent a follow-up email explaining that I had already read and gone through the FAQ solutions and was still having problems, their response was to “please not send duplicate requests, this complicates the solution of your question” and added that “the request was now completed”. This interaction played out the exact same way for the next four (different) problems I asked about. Copy-and-paste from FAQ, don’t contact us again even though it doesn’t work.
I am now in a Kafka-esque situation, having paid for a program that doesn’t work as promised, unable to get it to work, and being told that me telling them it doesn’t work only makes the problem worse.
Still believing that all people are good at heart, I emailed them when my computer died about how my activation key wasn’t recognized on my new laptop, so to please send a new one. They replied that it was “one activation key per computer” and the case was closed. I told them I understood the one-per-one policy, but since I had paid for a year’s subscription, I would like to use my remaining eight months on a computer that actually recognized electricity. They replied that they couldn’t help me, the case was closed. I suggested that they just deactivate the current license key that was registered to my dead computer, then send a new key that I could use on new laptop for the remainder of my paid subscription. They said they couldn’t help me, the case was closed.
Gaslighted, I wondered if maybe I WAS asking too much, so I got a second opinion from all my IT friends and programmers, IT staff at work, and Reddit groups—was I really being a high-maintenance girlfriend/paying customer? The resounding answer was No, that this was something that required no new knowledge or code for the company programmers. In fact, they wrote out a step-by-step procedure (deactivate current code, assign new code, do complicated math subtraction to calculate for remainder of time) that they suggested I send to the company. I did. They responded that they didn’t understand the directions, couldn’t help me, and the case was closed. An NYU freshmen took pity on me and offered to try and revive my old computer for free. After booting it up, we found out the company had deactivated my account. I emailed them about it, wondering how they managed to deactivate something without blaming it on me. Reply: The case was closed.
So if you want to drop big bucks on a year subscription that’s only valid for three months, consider an out-of-state gym membership. Case closed.”
“What once was a decent stream downloader, it has fallen into the abyss of useless tools. Just too many bugs creeping into the code, and their tech support is all but denying there are any.
Here's an example. It downloads, but then doesn't finish compiling the video, and gets stuck. You can do nothing but close the program and try again, keeping your fingers crossed.
I've been in touch with tech support over this for days now, and they say to "download the latest version, your issue is fixed".. just to find out, it's not only not fixed.. it's worse.
Good luck, folks. Off to try the competition's software.”
“waisted my time - I dont like freegrabapp
it is slow and did not work with many action movies
if you change or lost your computer or reinstall wndows your money for the freegrapap licence is gone too
the support of freegrabapp is not helpful”
“The Amazon grab app doesn’t work at all. The review is false if someone says it does. They will not give you a refund without a lot of trouble, and then only a partial refund at that. This is why people download bootlegs.”
