The Minifigure Store Reviews

Name: The Minifigure Store
Address: Outer Space Storage Centre, Express Trading Estate, Stonehill Road, Bolton, Lancashire
Rating: 4.89

4.9 Rating 1,381 Reviews

97 %

of reviewers recommend The Minifigure Store

4.9

Based on 1,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Minifigure Store:

The Minifigure Store is a UK-based online LEGO store. Established in 2013, we have built a huge variety of stock ranging from collectible LEGO Minifigures, sets, RARE and retired collector's items and much more. As an Authorised LEGO Retailer, we can offer the same great prices as the high street - but with a personal touch.

Offering Worldwide shipping at super prices has made us one of Europe's biggest independent LEGO specialists.

Authorised LEGO Retailer: As an official LEGO authorised retailer, this means that we buy our products directly from LEGO ensuring that you only receive Genuine LEGO products when purchasing from The Minifigure Store.

Delivery: We offer worldwide delivery at very competitive rates and FREE UK DELIVERY on orders over £50.00, with worldwide delivery from only £3.99

Rewards Program: Sign up for an account and receive 10% of all orders back to spend on a future purchase. (exclusions apply)

Returns 30 day money back returns. This only applies if the goods are returned to us in their original condition.

0% Interest Available: We offer 0% interest free purchases on all orders over £10.00 (subject to approval) via ClearPay, Klarna and PayPal.

Visit Website

Phone:

03305550002

Email:

contact@theminifigurestore.co.uk

Location:

Outer Space Storage Centre,
Express Trading Estate, Stonehill Road,
Bolton
Lancashire
BL4 9TP

The Minifigure Store 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t received yet the minifigure so I can not write any review…I ordered it 7 days ago and still waiting.”

Helpful Report

Posted 4 months ago

Hi Tatjana Sorry to hear that you haven't received your order as of yet. Have you contacted our customer service team regarding this yet? If not then please use the contact form on the website where one of our team will look into this for you and rectify this to your satisfaction. Kinde regards Adam

Posted 4 months ago

“Still Waiting for them to be delivered!”

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Posted 7 months ago

Hi Gary i have looked into this for you and can see that this order was delivered on 19th October. I hope that you are happy with the items received now they have arrived. I can only apologise for the delay in Royal mail delivering your order to you! We hope to see you back at The Minifigure Store again soon! Kind regards Adam

Posted 7 months ago

“Poor customer service”

Helpful Report

Posted 7 months ago

Hi Melissa I have looked over all over the customer service provided with your order and can see that you did not receive "poor customer service" this response is clearly down to the fact that you wanted your postage costs refunding and also wanting to return 1 of the items after it had been opened. We offered the quality of customer service we officer to all of our customers. Kind regards Adam

Posted 7 months ago

“I ordered 3 weeks ago and didn't not received it until now.”

Helpful Report

Posted 8 months ago

Hi Limor Sorry to hear that your order hasn't arrived with you as of yet. Please feel free to get in touch with our customer service team so that they can look into this for you. You can do this via the contact form on our website. I'm sure this will likely be a delay within the customs clearance process, however they will be able to assist further with this query. I hope that once your issue us resolved you will consider amending the review to then reflect the full experience of the service you have received as unfortunately we cannot influence or change the times taken by the delivery and customs clearance procedures in your country. Kindest regards Adam

Posted 8 months ago

“Disappointed, was not Boba fett was Madelorian”

Helpful Report

Posted 9 months ago

HI Caroline Sorry to hear that you seem to have received the wrong item. If this does ever happen I would advise you to use the contact form on the website to get in touch with our customer service team to be able to resolve your issue rather than leaving a negative review as we can't work to resolve any issues that we are previously unaware of. We hope to hear from you soon so that we can work to resolve this for you. Kindest regards Adam

Posted 9 months ago

“I ordered two items... Dr. Facilier and Moana Pua Mini pig. What I got is the Dr Facilier and a small bag of sweets. When I called to speak to someone I got a recording telling me to send an email, telling me that the email would be answered straight away.... I'm still waiting.”

Helpful Report

Posted 10 months ago

Hi Julian Sorry to hear that you received an incorrect item, the sweets are free treat from us for choosing us to buy from. All emails are usually replied to within 24 hours, therefore the reply may have gone to your spam/junk folder. I hope that the issue has now been resolved but if not please feel free to reach out if you can't find the email in your junk/spam folder. Kindest regards Adam

Posted 8 months ago

“My order hasn’t arrived and the tracking order given doesn’t work. I emailed Minifigure store and didn’t get a reply.”

Helpful Report

Posted 10 months ago

Hi Sarah Sorry to hear that your order hadn't arrived with you at the time of posting your review. I hope that this has now arrived with you. If there are any outstanding issues then please do get in touch with our customer service team via the contact page to let us know. Kindest regards Adam

Posted 8 months ago

“The minifigure has still not arrived 8 days after posting. It was supposed to arrive 4 days ago now”

Helpful Report

Posted 1 year ago

Hi Mark, Sorry to hear that your order hasn't arrived with us as of yet. i have checked the tracking number and can see that no delivery attempt has been made by Royal Mail to deliver this package meaning that it may have been lost in the post. Please get in touch with our customer care team so that they can resolve this for you. You can either contact us via the contact form or the email address on the website. We'll get this resolved for you asap. Kind regards Adam

Posted 1 year ago

“Still awaiting delivery, and a very disappointed grandson”

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Posted 1 year ago

Hi Paul I'm incredibly disappointed to see you left us a poor review before even contacting our customer services? Leaving a 1-star review for an online business is akin to throwing a brick through its window - the disruption it brings to both the business and staff morale is immense. If you did not receive what you expected, when shopping at the supermarket, would you brick their windows? Before even asking the store for help? We can sort this out for you, the post has probably lost your order. All you have to do is tell us there's a problem, and we will resend the order. We work 16 hours a day to provide excellent customer service - give us a chance to help you, and make this right. Please get in touch with our customer care team via the contact form on our website for assistance with your order. Kind regards Adam

Posted 1 year ago

“I didn’t receive yet my order. I paid customs clearance but did not receive it yet.”

Helpful Report

Posted 1 year ago

Hi Yiangos As you can see from the tracking information available for your order an attempt to deliver this package was made on 16/02/2024 therefore you will need to rearrange the delivery with the courier/postal service asap to prevent this being returned to us. https://www.royalmail.com/track-your-item#/tracking-results/RF993550413GB Kind regards Adam

Posted 1 year ago

“I still haven't received the minifigure and it had been 2 and a half weeks. Also I had to pay €5 on customs for a minifigure that was €7. Ridiculous!”

Helpful Report

Posted 1 year ago

Hi Nina Unfortunately we cannot dictate how long the delivery takes once your postal service has the item. The quicker the customs fees are paid the quicker the item is despatched to you from the postal service. You chose to order from the UK where customs and duty charges are applicable due to importing the item (which we also inform you of at the checkout with the following message: "£3.99 via EU Shipping - 0% VAT - Import duty and handling charges are the responsibility of the customer") if you are unhappy paying the customs charges (that your country applies and is nothing to do with us as a business) then I would advise that you don't order form the UK. You will also notice that no VAT is charged when ordering from us as we are shipping the item outside of the UK therefore some of the cost of the customs charges is the import tax applicable for your country. If you contact your local postal service they will also be able to give you a more in depth explanation as to what the fees were for. I would also advise that you use the tracking number provided to track the delivery with the postal service to try and chase up the item as if you have paid for the customs charges this is usually delivered within a couple of days afterwards. Kind regards Adam

Posted 1 year ago

“Bought as a present and was disappointed No branding and not sure of authenticity and value for money poor”

Helpful Report

Posted 1 year ago

Hi, you have purchased an individual Minifigure as shown on the website. These are the Minifigures/Minidolls only. We are an authorised LEGO Retailer and only sell genuine LEGO which will be visible on some of the parts if you look at the item. If you need any further help please feel free to reach out. Kind regards Adam

Posted 1 year ago

“The Lego lamp is extremely poor quality. It’s meant to be colour changing but as the rubber casing is red, only 2 colours come through - red, and orange. You can’t see the purple or green etc at all which means the colour changing feature is none existent and the lamp is a waste of 25 quid! I have also emailed the company 4 days ago as I wish to return for refund, and am yet to receive a response. Very poor.”

Helpful Report

Posted 1 year ago

Hi Helen Sorry to hear that you had issues with the lamp. We buy these products direct from the manufacturers and use their descriptions to advertise the products as they state they are. We do however offer a money back returns policy for all defective items and this could've been returned back to us under this policy. I have also checked the email replies to your emails and can see that every email was replied to, did you check your junk/spam folder to see if our replies ended up in there for some reason? We believe in offering the best service possible and if you read our reviews 99% of our customers will shout about the service they received, I can only apologise that you've had issues with your purchase. If you need any further help then please feel free to let me know. Kindest regards Adam

Posted 1 year ago

“Package has not been delivered”

Helpful Report

Posted 1 year ago

Hi Lloyd So sorry to hear that your order hasn't arrived with you as of yet. As this is the case please could you get in touch with our customer team to be able to assist you with this issue. Kind regards Adam

Posted 1 year ago

“I thought these would be sealed surprise packets to wrap up for my kids for Xmas. But they just send a bag with mini figures in as though someone else had all the fun. Or I nicked them from someone’s house. I wasted my money on this”

Helpful Report

Posted 1 year ago

Hi Jennifer, sorry to hear that you weren't happy with the items purchased. Within the description it does state "Assembled and supplied together in one bag to reduce plastic waste." to advise customers how these would be received. However we do offer a full refund on return therefore we would've been happy for you to return these back to us for a full refund. Kind regards Adam

Posted 1 year ago

“Paid €10 extra customs to have it delivered to Ireland and it never arrived.”

Helpful Report

Posted 1 year ago

Hi Yvonne Firstly I do apologise for your order not arriving with you as of yet. As explained at the checkout when placing your order we do not charge VAT on orders outsid eof the UK and you would be liable for import duties and taxes if applicable "0% VAT - Import duty and handling charges are the responsibility of the customer" I have also tracked your order and I can see that this has now cleared customs and is waiting for your postal service to deliver the package. As around 6 days have now passed since clearing customs I would advise contacting them to see if they can provide an update for you. Kind regards Adam

Posted 1 year ago

“i didn’t receive it both💀”

Helpful Report

Posted 1 year ago

Hi, I have just tracked your order and can see that this package is currently with your postal service as they are stating that your address is incomplete. Please contact your postal service with the tracking number provided on your shipping confirmation email to arrange delivery with them. If you no longer have your tracking number or shipping confirmation email please contact our customer service team who will be able to provide this information for you.

Posted 1 year ago

“Lego is very small you charging twice more than on Lego official site , which I finding disgusting. Will never buy again definitely would not recommend”

Helpful Report

Posted 1 year ago

Hi Anna, Sorry to hear you're not happy with the price charged however this is an exclusive item to LEGO stores and therefore we charge a little over retail price as we have to pay full retail price on the item you ordered. However the full price is displayed on the website when ordering therefore if you're not happy with the price I'm wondering why you placed the order for the item? Kind regards Adam

Posted 1 year ago

“Boxes where smashed to pieces also I did t get my free Lego peace I chose because I spent so much”

Helpful Report

Posted 1 year ago

Hi Benjamin, Sorry to hear that your items arrived damaged, unfortunately Royal Mail doesn't always take good care of the packages that we send. With regards to the FREE ITEM, I can see that this wasn't added by you at either the cart or checkout stage when placing your order therefore this wasn't on your order. If you are unhappy with the items received and would like to return them for a refund then please do let me know and this can be arranged for you by contacting us via the CONTACT US form on our website. Kindest regards Adam

Posted 1 year ago

The Minifigure Store is rated 4.9 based on 1,381 reviews