The Minifigure Store Reviews

Name: The Minifigure Store
Address: Outer Space Storage Centre, Express Trading Estate, Stonehill Road, Bolton, Lancashire
Rating: 4.89

4.9 Rating 1,381 Reviews

97 %

of reviewers recommend The Minifigure Store

4.9

Based on 1,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Minifigure Store:

The Minifigure Store is a UK-based online LEGO store. Established in 2013, we have built a huge variety of stock ranging from collectible LEGO Minifigures, sets, RARE and retired collector's items and much more. As an Authorised LEGO Retailer, we can offer the same great prices as the high street - but with a personal touch.

Offering Worldwide shipping at super prices has made us one of Europe's biggest independent LEGO specialists.

Authorised LEGO Retailer: As an official LEGO authorised retailer, this means that we buy our products directly from LEGO ensuring that you only receive Genuine LEGO products when purchasing from The Minifigure Store.

Delivery: We offer worldwide delivery at very competitive rates and FREE UK DELIVERY on orders over £50.00, with worldwide delivery from only £3.99

Rewards Program: Sign up for an account and receive 10% of all orders back to spend on a future purchase. (exclusions apply)

Returns 30 day money back returns. This only applies if the goods are returned to us in their original condition.

0% Interest Available: We offer 0% interest free purchases on all orders over £10.00 (subject to approval) via ClearPay, Klarna and PayPal.

Visit Website

Phone:

03305550002

Email:

contact@theminifigurestore.co.uk

Location:

Outer Space Storage Centre,
Express Trading Estate, Stonehill Road,
Bolton
Lancashire
BL4 9TP

The Minifigure Store 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not all on them but note to read the description! Mini fig Orders arrived in tatty grip seal bags, one was open in the envelope so bits where everywhere and the second has a really nasty looking torn cardboard backer in it. So if its for a gift you will need a better way to give it.”

Helpful Report

Posted 3 months ago

Hi David, I'm sorry to hear that you are not completely satisfied with what you received. Some of our Minifigures are split out of complete LEGO sets and therefore do not have packaging to accompany them, the "series" Minifigures are de-boxed and sent without the complete box (as advertised on the website) as otherwise they would have to be sent via Royal Mail as a small parcel making postage must more costly for our customers. If you have any furthers issues you need help with please do let me know and i'd be happy to help. Kindest regards Adam The Minifigure Store

Posted 3 months ago

“The helmet was missing from thanos, there were no instructions on the build.”

Helpful Report

Posted 8 months ago

Hi Sorry to hear that you weren't happy with the item. Unfortunately the LEGO Foil Packs do not come with instructions inside like a normal LEGO set would however these are available online and if you were struggling without them we could've sent you the link to the instructions if you were to contact us before leaving the review. Regarding the missing helmet please do drop us an email containing your order number and the issue so that we can rectify this for you. We're always happy to help and look to resolve all queries that we receive. We hope that this wont deter you from shopping with us in the future. If you do have any future queries please feel free to drop us an email via the online contact form and a member of our team will usually get back to you within 24 hours. Kindest regards Adam

Posted 8 months ago

“I didn't get any information about my order and it didn't arrive yet.”

Helpful Report

Posted 1 year ago

Hi Liam I have checked the status on the tracking for this order, which was emailed to you automatically on the order complete email. I can see that this package has arrived at the delivery unit this morning and therefore should be arriving with you shortly. If you need any further help or information regarding your order then please feel free to get in touch with us via email so that we are able to help you further with this. Kind regards Adam

Posted 1 year ago

“Disappointing, I was expecting them to arrive in individual bags.”

Helpful Report

Posted 1 year ago

Hi, sorry to hear that you weren't happy with the items purchased. Within the description it does state "Assembled and supplied together in one bag to reduce plastic waste." to advise customers how these would be received. However we do offer a full refund on return therefore we would've been happy for you to return these back to us for a full refund. Kind regards Adam

Posted 1 year ago

“Not yet received”

Helpful Report

Posted 1 year ago

Hi Andrew, Sorry to hera that your order hasn't arrived with you as of yet. Please get in touch with us via the contact form on the website so that we can assist you with your query.

Posted 1 year ago

“Not an advent as advertised. No date numbers and individual days not hidden. Very dissatisfied.”

Helpful Report

Posted 1 year ago

Hi Eleftheria, The Marvel advent calendar has individual doors that are numbered to be opened on each specific day up until Christmas. When you have the item there is a flap that opens up that covers the front of the box which will reveal all of the numbered doors to be used as an advent calendar. Please see the image at the link below: https://www.theminifigurestore.uk/wp-content/uploads/2023/08/76267_7_eCom_Lifestyle_Build.jpg If you need any further help then please do let me know and i'll be happy to assist you :-) Have a great day. Adam

Posted 1 year ago

“The website is horrible to use, endless overlays and popups. The menu is completely transparent so you cannot red any menu options, looks more like a scam site just through poor design. Get rid of popup overlays that stop me doing what i want to do on the site and fix the menu please.”

Helpful Report

Posted 1 year ago

Hi Gareth, Sorry to hear that you've experienced issues with the website. I have tried to address the issue of the transparent menu today and I hope that this has now fixed it for you. It's an issue to do with cached versions of the website within your browser but hopefully the fix today has sorted that. With regards to the popups and overlays I appreciate your feedback on that, although this is the first complaint we have had about them so far but if we do continue to hear more we will then look at them again to see what we can do differently. If not in a private browser when looking at the website it will recognise what has already been shown to you and not usually show those again. We really appreciate your feedback as we take all comments on board and look at what we can do to offer a better shopping experience across the board. Kind regards, Adam

Posted 1 year ago

“Thank you for your rapid service”

Helpful Report

Posted 1 year ago

Hi, thank you for your review it seems like you were happy with the service received however only left a 3 star review. Please could you let me know how we could've done better to improve the service you receive in the future? We're always looking for ways that we improve :-) Kind regards Adam

Posted 1 year ago

“Beware. Price does not include taxes”

Helpful Report

Posted 1 year ago

Sorry to hear that you didn't realise that taxes were not included for orders shipped outside of the UK. However this is clearly stated next to the delivery option. Kind regards Adam

Posted 1 year ago

The Minifigure Store is rated 4.9 based on 1,381 reviews