The Minifigure Store Reviews

Name: The Minifigure Store
Address: Outer Space Storage Centre, Express Trading Estate, Stonehill Road, Bolton, Lancashire
Rating: 4.89

4.9 Rating 1,381 Reviews

97 %

of reviewers recommend The Minifigure Store

4.9

Based on 1,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Minifigure Store:

The Minifigure Store is a UK-based online LEGO store. Established in 2013, we have built a huge variety of stock ranging from collectible LEGO Minifigures, sets, RARE and retired collector's items and much more. As an Authorised LEGO Retailer, we can offer the same great prices as the high street - but with a personal touch.

Offering Worldwide shipping at super prices has made us one of Europe's biggest independent LEGO specialists.

Authorised LEGO Retailer: As an official LEGO authorised retailer, this means that we buy our products directly from LEGO ensuring that you only receive Genuine LEGO products when purchasing from The Minifigure Store.

Delivery: We offer worldwide delivery at very competitive rates and FREE UK DELIVERY on orders over £50.00, with worldwide delivery from only £3.99

Rewards Program: Sign up for an account and receive 10% of all orders back to spend on a future purchase. (exclusions apply)

Returns 30 day money back returns. This only applies if the goods are returned to us in their original condition.

0% Interest Available: We offer 0% interest free purchases on all orders over £10.00 (subject to approval) via ClearPay, Klarna and PayPal.

Visit Website

Phone:

03305550002

Email:

contact@theminifigurestore.co.uk

Location:

Outer Space Storage Centre,
Express Trading Estate, Stonehill Road,
Bolton
Lancashire
BL4 9TP

The Minifigure Store 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orderd a lego set, it arrived ontime and i put it away for my son for Christmas. It was the disney 100 steamboat wille set. He opened it today to find one of the bags inside holding the lego pieces was slit. A few pieces where lying in the box but one larger piece of the set is missing. Disappointing.”

Helpful Report

Posted 1 year ago

Hi Orla I'm so sorry to hear that you were missing pieces and that one of the bags were split inside of the box. Unfortunately this does sometimes happen when the LEGO sets are packaged during the manufacturing process, however you can request the missing pieces directly from LEGO free of charge from here: https://www.lego.com/en-gb/service/replacementparts/missing/location If you need any further help with this issue then please do feel free to get in touch with us via our contact form or email address for further assistance. Kindest regards Adam

Posted 1 year ago

“Ordered a plush, and light up keyring. Then the next day I get an email from them telling me they are now both 40% off. Great, now I feel much better knowing I've lost out on a load of money. Won't risk buying from here again and stick to bigger shops.”

Helpful Report

Posted 1 year ago

Hi Kyle Thank you for your purchase and your review. I completely understand how it can be frustrating receiving a discount the following day after ordering items. Email marketing + promotions are planned in advance and not sent to customers intentionally straight after making a purchase. If you need any further assistance in the future please do let me now and we'd be very happy to help. Kind regards Adam

Posted 1 year ago

“Haven't checked the figure as it's a gift but it was wrapped really poorly and the package that the figure was in had been cut open and stuck back with sellotape. Because the outer packaging was so bad, the bag the figure was in was all screwed up and in bad condition! Wasn't impressed at all! Thought I'd be safe ordering from the official store but I wish I'd got it off ebay, would have arrived in better condidtion! *RE-EDIT wow! Thanks for that reply! The packaging was awful. No bubble wrap or protection in the parcel. The bags themselves looked like they'd been screwed up and thrown in a plastic bag. I would have expected a bit more care from Lego then the figures being screwed up and slung in a bag! I expected a better standard from the Lego store! There wasn't anything in the description either about the bags being damaged to see what figure it was. I'm not familiar with the running of the Lego store so didn't know that. Like I said, I was expecting a better standard from Lego! Disappointing!”

Helpful Report

Posted 1 year ago

Hi Emma Some of the Minifigures are snipped at the corners and resealed to enable us to identify the exact Minifigure that is inside so that you can purchase the specific Minifigure you would like rather than a blind bag and not knowing what you are going to expect. The bags can sometime get crumpled even in the retail boxes from being packaged in the LEGO factories and unfortunately we don't have any control over this. If you are not happy with the item that you have received you can of course return this back to us for a full refund without a problem.

Posted 1 year ago

“Didn’t come with instructions. I’m just hoping my nephew figures it out.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Unfortunately as the Minifigure you ordered was part of a larger LEGO set there are no instructions for this Minifigure. However if you need any help with this then please do let us know and we can assist you with this.

Posted 1 year ago

“Still not arrived via Royal Mail. They left a note to say tried to deliver & will redeliver the next day then nothing. No tracking reference ID number or anything to try & travel it!”

Helpful Report

Posted 1 year ago

Hi Kelly Unfortunately what Royal Mail do we have no control over, however if you were to contact us we could have helped get this resolved for you. I have checked the tracking and this was delivered on 7th September for you to which I will email you the tracking number now so that you can check this yourself. usually tracking numbers are sent out automatically with the ORDER SHIPPED email but upon checking I can see that for some reason your tracking number was not included in this email so i can only apologise for this. Kind regards Adam

Posted 1 year ago

“Had an email to say been shipped 18th July Still no update or Delivery I assumed it would be here by now”

Helpful Report

Posted 1 year ago

Hi Aaron Sorry to hear that you haven't received your order as of yet. I have passed this over to our customer service team to get in contact with you and resolve your missing package. I hope once your missing package arrives you'll consider changing your review to reflect the service received at that point Kind regards Adam

Posted 1 year ago

The Minifigure Store is rated 4.9 based on 1,381 reviews