SchoolShoes.co.uk Reviews

Name: SchoolShoes.co.uk
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.65

4.7 Rating 255 Reviews

92 %

of reviewers recommend SchoolShoes.co.uk

Company Reviews

Product Reviews

100

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Phone:

116 326 0886

Email:

help@schoolshoes.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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SchoolShoes.co.uk 5 star review on 23rd March 2024

Anonymous

SchoolShoes.co.uk 5 star review on 30th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes falling apart after 2 wears and no response to my email in regards to a refund”

Helpful Report

Posted 3 years ago

Dear Kelly, Thank you for the review, I can confirm we have received the email and have responded with further instructions so we can get this resolved for you. We do have a 24–48-hour response time for all queries but I am sorry for any inconvenience caused here. Kindest Regards, Sonal.

Posted 3 years ago

“Lovely shose quick delivery”

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Posted 3 years ago

“Good value but intentionally slow customer service. Once you’ve ordered, that’s it. If you try and change an order, even immediately after placing it, you’ve no chance.”

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Posted 3 years ago

Dear Customer, Thank you for the review and, I am sorry to say, your order was too far into the dispatch process for us to be able to amend this. We do try and adhere to cancellations/amendments where possible, but we do try and dispatch orders as quickly as possible, so we cannot always adhere to the requests and your order was dispatched within hours of it being placed. Please accept my sincerest apologies for the inconvenience caused here and do let us know if you need anything else. Kindest Regards, Sonal.

Posted 3 years ago

“Shoes came fast with no problems.”

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Posted 3 years ago

“Shoes seem pretty good quality and well made.”

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Posted 3 years ago

“Arrived in perfect time, so pleased with the selection and the quick service. Highly recommend”

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Posted 3 years ago

“Terrible customer service. Would not recommend. Will not be ordering shoes for my children in the future. Very poor a confusing returns policy.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear you are displeased, our returns period is 14 days from the date of delivery as specified on the website. We cannot refund you on this occasion due to this being outside of the returns period but are happy to accept the order back as we do not want you to be left with shoes that you cannot use. We have offered you Store Credit for the value of the order that you have 90 days from issue to redeem and this can be used on any of our websites. I am sorry for any inconvenience caused here, our offer does still stand, we are more than happy for you to return the order for credit, please do let us know how you wish to proceed. Kindest Regards, Sonal.

Posted 3 years ago

“Not next day delivery by royal mail, should be next day depatch.”

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Posted 3 years ago

“Fast delivery, goods just as described, kids went off to school looking very smart :)”

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Posted 3 years ago

“Good value for money + great service”

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Posted 3 years ago

“Good quality and excellent shoes. Very light shoes.”

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Posted 3 years ago

“Fast service and products as expected. Got two pairs of shoes on buy one get second pair half price offer! Couldn't ask for more! Thank you!”

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Posted 3 years ago

“Very very happy with the shoes.and services.”

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Posted 3 years ago

“Excellent service, good quality shoes and arrived in time, will definitely use company again”

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Posted 3 years ago

“Got my grandson his new shoes for 1st year at secondary school,speed of delivery fantastic and quality of shoes brilliant I know were to purchase school shoes in future.Thankyou excellent all round.”

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Posted 3 years ago

“Perfect and great value.”

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Posted 3 years ago

“Superb choice and value for money, the offer at the time meant I could buy my son’ s size and next size up for a very good price.”

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Posted 3 years ago

“Shoes are pretty but after wearing one day the front has already scuffed and they are ruined.”

Helpful Report

Posted 3 years ago

Dear Kirsty, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

“Lovely shoes and good price. They were delivered promptly!”

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Posted 3 years ago

“Exactly as pictured and comfortable!”

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Posted 3 years ago

SchoolShoes.co.uk is rated 4.7 based on 255 reviews