SchoolShoes.co.uk Reviews

Name: SchoolShoes.co.uk
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.65

4.7 Rating 253 Reviews

92 %

of reviewers recommend SchoolShoes.co.uk

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100

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Phone:

116 326 0886

Email:

help@schoolshoes.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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SchoolShoes.co.uk 5 star review on 23rd March 2024

Anonymous

SchoolShoes.co.uk 5 star review on 30th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value but intentionally slow customer service. Once you’ve ordered, that’s it. If you try and change an order, even immediately after placing it, you’ve no chance.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and, I am sorry to say, your order was too far into the dispatch process for us to be able to amend this. We do try and adhere to cancellations/amendments where possible, but we do try and dispatch orders as quickly as possible, so we cannot always adhere to the requests and your order was dispatched within hours of it being placed. Please accept my sincerest apologies for the inconvenience caused here and do let us know if you need anything else. Kindest Regards, Sonal.

Posted 1 year ago

“Shoes are pretty but after wearing one day the front has already scuffed and they are ruined.”

Helpful Report

Posted 1 year ago

Dear Kirsty, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Good deal on the buy one get one half price before September so thank you for that but unfortunately both pairs too narrow for my son so need to return. Your returns policy is outrageous. Correct me if I'm wrong but according to your website either you buy a return label for £1 when you buy your shoes, or schoolshoes.com will deduct £4 from my refund if I drive it myself through the Royal Mail? Also, I paid though PayPal who operate a "free returns if you buy through us" policy so I await your reply on how I can return these shoes for FREE please. Regards Robyn Belben”

Helpful Report

Posted 1 year ago

Dear Robyn, Thank you for the review and I am sorry to hear the shoes did not fit as expected, at present, we do not offer free returns, this is something we continue to monitor and hope to implement in the future. To counteract this, we offer every customer the option to buy a prepaid returns label for £1 extra & we cover the rest of the returns postage. We also allow one free exchange per order, should you need a different size. Please accept my apologies for the inconvenience caused here, the order has been refunded for you and I do hope this does not discourage you from using us again. Kindest Regards, Sonal.

Posted 1 year ago

“I’ve contacted you regarding a refund and not heard nothing back. My son wore his shoe for one day and the front as coke away these or poor quality. Please may I have a refund. The other pair are great.”

Helpful Report

Posted 2 years ago

Dear Marie, Thank you for the review and I am sorry to hear this has happened, we will be more than happy to look into this for you but we currently have no communication from yourself. Please can you kindly contact our Customer Services department quoting the order reference number via email on help@schoolshoes.co.uk or via telephone on 0116 326 0886 and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 2 years ago

“Very disappointed, as within a week shoes were discoloured and torn”

Helpful Report

Posted 2 years ago

Dear Nancy, Thank you for the review and I am sorry to hear this has happened. Please can you kindly get in touch with us via email on help@schoolshoes.co.uk or give us a call on 0116 326 0886 and we will more than happy to look into this for you. Once again, I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“I paid £10 for next day delivery but, because the delivery needed a signature (this wasn't clear on the website), they weren't delivered for three days. I didn't get email confirmation of the order which was worrying. I used the email form on the website and sent a direct email but didn't get a response until I phoned. I was disappointed that they didn't refund my postage.”

Helpful Report

Posted 2 years ago

Dear Helen, Thank you for the review and I am sorry to hear you are displeased, I would just like to clarify a few points you have raised above, if I may. We did send confirmation of the order to the email address provided, this was sent to you on 08/09, it may have filtered into your junk mail inbox but we did confirm the order. In regards to the signature, I have spoken to Royal Mail about this who have confirmed that all deliveries are still contactless due to restrictions they put into place for Covid so I am unsure as to why a signature was required, they do however request that some one is available to take the parcel in with it being a Special Delivery. We did not receive any communication via the website from you and our first point of contact with you regarding the delivery was when you phoned in and we checked the tracking, which explained that the item could not be delivered as no one was available to take the parcel in. We did rearrange delivery with Royal Mail for the next available date, unfortunately we cannot refund the postage costs because we did dispatch the item on a Special Delivery for the next day as requested by yourself, but I am sorry there was a delay in receiving the shoes. I am pleased to hear you now have the order and can only sincerely apologise for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“WAAAY to big! At least an inch of space at the heel. Had to go and buy other shoes i(in the same size) and hope she grows into the big ones!”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear the shoes were too big. You are still more than welcome to return them for a refund or exchange, we accept all unworn items back within 14 days. Please get in touch with our customer services department if you wish to send them back and we will guide you through our very easy returns process. I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Ordered on a Wednesday, didn't arrive next day, despite paying for that. Was given the excuse about time of day item was ordered, however item still not dispatched on Thursday the following day either! Got notification they were dispatched on the Friday, arrived on Monday. That's not next day delivery in any way, shape or form. Not compensated for delay, so pretty poor in my opinion. I know these are men's sizes, but still fairly expensive despite being sold as "school shoes". They were needed as shops were still not open at that time. 26/05/2021: I was contacted by a member of School Shoes staff and offered a 25% part refund if I amended my review, naturally I accepted the offer. However, that 25% equates to my express delivery charge being refunded as it wasn't met, plus another £6 or so for the inconvenience. Better than nothing and at least they care about their image, shame they couldn't get it right the first time.”

Helpful Report

Posted 2 years ago

Dear Andrew, Thank you for taking the time to speak to me in regards to this, I am pleased we were able to discuss this on the phone. Once again please do accept my apologies for any inconvenience caused and we do appreciate you updating the review to reflect the conversation we had. Kindest Regards, Sonal.

Posted 2 years ago

SchoolShoes.co.uk is rated 4.7 based on 253 reviews