Humber Runner Reviews

Name: Humber Runner
Address: 229 Boothferry Road, Hessle
Rating: 4.91

4.9 Rating 430 Reviews

98 %

of reviewers recommend Humber Runner

Company Reviews

Questions

Metrics

4.9

Based on 430 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01482 647613

Email:

sales@humberrunner.co.uk

Location:

229 Boothferry Road
Hessle
HU13 9BB

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Humber Runner 5 star review on 22nd November 2020

Mrs M Whitehurst

Humber Runner 5 star review on 8th January 2020

Mrs Kathleen Marshall

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally disappointed with costumer service! Staff very unhelpful and dealing with issues in incompetent and very rude way! Will never buy from that store again!”

Helpful Report

Posted 2 years ago

We are very disappointed that you feel you received poor customer service. However, we dispute your claim. As was clearly explained to you, shoes that have been worn outside are not refundable under our Terms and Conditions. Your shoes were returned dirty with signs of outdoor use and are therefore not suitable for resale as defined in our Terms and Conditions. During every contact with you our returns policy was politely communicated. We are sure you wouldn't be happy if we sent you a pair of shoes that had clearly been worn by someone else.

Posted 2 years ago

“I recently rang for advice as my husband is disabled and needs extra support in his trainers to avoid falls. I was told to bring my husband into the shop so that we could be given advice after seeing him walking .Because Humber runner has such a good reputation I put my trust in the staffs advice and paid over the odds (£100) for trainers that my husband would only be wearing in the house. On trying them at home, we realised that although they support , they are over tilting him and so to avoid any accidents I returned them to the shop today only to be told that I could not be refunded as the trainers were not faulty! I am so disappointed as we are now left with an expensive pair of trainers that are of no use. Really expected better customer service and certainly will not be shopping or promoting this business to friends”

Helpful Report

Posted 7 years ago

We are sorry to hear that the shoes you purchased from us were not suitable despite them offering the type of support that your physiotherapist had specifically requested. For store purchases we have a 14 day return policy whereby we will offer an exchange or a credit note for any shoes you are not entirely happy with provided the product is returned unworn, boxed and in a resaleable condition. Unfortunately in this case these conditions were not met as the shoes were returned to us unboxed and worn. We are disappointed that you feel our service level was not up to standard but our staff did listen to your requirements and provided a product that met those requirements.

Posted 7 years ago

“Call themselves 'specialists', sorry but no chance, I said that the trainers felt tight/small and was told it's just that they are new. I ran 1 1/2 miles and couldn't feel my toes down my right foot, I took the trainer off and then placed it back on and tried to run a further 1 1/2 miles. I was in agony with my right foot. I was not offered to go on the treadmill and was told by the owner that the trainers fitted me! We visited the store again and he wouldn't do anything, he didn't even look at the trainers and just said "what do you want me to do about it". I would NOT recommend this shop even though I have purchased items before from them. VERY POOR SERVICE!!”

Helpful Report

Posted 8 years ago

We are sorry to hear that Ms Clark was not satisfied with her purchase. Our returns policy specifies that if items are unsuitable and are returned within 14 days with a proof of purchase, are unworn, unused and in the original packaging with labels attached and are also in a re-saleable condition we will offer an exchange or credit note. As the trainers had been worn and were not faulty we believe they did not meet this criteria. When Ms Clark returned the goods to our store we explained this to her. We also contacted the manufacturer of the product who supported our statement. We apologise to Ms Clark that she was not satisfied with our service and will use this feedback in a positive manner.

Posted 8 years ago

Humber Runner is rated 4.9 based on 430 reviews