“Took nearly a week to deliver. Customer service communication was poor. I replied to an email response from Hybrid and I'm yet to receive a response from them!”
“I ORDERED A DRESS FROM HYBRID AND PAID FOR NEXT DAY DELIVERY AND IT TOOK A FULL WEEK TO ARRIVE - 7 FULL DAYS. I WAS VERY DISAPPOINTED AS I NEEDED THE DRESS FOR AN OCCASSION AND IT DIDNT ARRIVE ON TIME SO I HAD TO GO OUT AND BUY ANOTHER DRESS.”
“The purchase experience is very good and very easy. I have tried to get in touch re aftecare, have sent two emails and had nop response. A good company is judged by how it deals with problems. You are too inaccessible. No telephone number and no response to emails.
When i puchased my latest item, as it was a while since the prior purchase, i had forgotten that you put do not remove labels onto your product. As i tried on the first dress the label popped off. I tried to contact you by email, was irritated that i could not call and whilst I like the hybrid product the aftercare would make me not purchase and warn others not to. My emails received no response and I posted the product back. I will be very annoyed if i do not get my money back and will share my opinion as relevant with friends and especially those with any media influence.
Julia church”
Hi Julia,
Thank you for reviewing our service. I’m sorry to hear you were disappointed with our after care support and sincerely apologise for any inconvenience caused.
We are constantly looking at areas of our service that we can improve and contact with our customers is one that has been identified. Our customer care team has recently undergone a restructuring and we are in the process of setting up a direct contact number to ensure we can provide a dedicated line of support.
Your feedback will be passed on directly to the customer care department to help improve our service.
Sarah @ Hybrid HQ
“I rated hybrid poor as I paid for next day delivery and ordered before 1pm that it states only for the dress not to arrive for 2 days having ordered dresses from different sites and paying for next day delivery on them all hybrid was the only one to let me down am not in process of sending the dress back”
Hi Geraldine,
Thank you for reviewing our service. I’m sorry to hear that your order did not arrive in time and sincerely apologise for any inconvenience caused.
We are working hard to ensure all of our orders are delivered in a timely manner and your feedback will be passed on to our dispatch team for investigation.
Sarah @ Hybrid HQ
“This is the 2nd time i have ordered from Hybrid and both times my order has been delayed the first order took nearly a week to arrive and am still waiting on delivery of the order i placed last week. Love the dresses when they arrive but the delivery times are not great.”
Hi Michelle,
Thank you for reviewing our service. I'm sorry to hear that you've been disappointed by our delivery service and sincerely apologise for any inconvenience caused.
We are constantly looking at areas of our service we can improve and your feedback will be passed on to our dispatch to investigate.
Sarah @ Hybrid HQ
Hi Aveen,
Thank you for reviewing our service. I'm sorry to hear you've had problems whilst placing your order and sincerely apologise for any inconvenience caused.
We appreciate all feedback we receive and I will pass on your comments to our dispatch team to ensure the relevant information is passed to our customers during the shipping process.
Sarah @ Hybrid HQ
Hi Claire,
Thank you for reviewing our service. We appreciate all feedback we receive and we will pass on your comments to the relevant departments to help improve our products.
Sarah @ Hybrid HQ
