“The dresses are amazing, but customer service needs improvement. With my first order I recieved a wrong size. Had to return it and paid for shipping for which I never got my money back. Just ordered another dress, because it was on sale, I hope I will get a right size.”
Hi Yelena,
Thank you for leaving feedback!
We can see that your previous order was made in June 2014. Our customer service team has changed since this incident and we are very sorry that you received a incorrect size and we apologise you were not happy with the customer service at the time. However I can guarantee that all orders are checked thoroughly and we ensure the size of the dress is checked before dispatched. We endeavour to provide the best customer service we can.
Please contact us if you would like your tracking number.
If you have anymore queries, please contact enquiries@hybridfashion.com.
Kind regards,
Ellie @ Hybrid HQ
“Was thrilled to find a dress for a function I'm due to attend and found the website and ordering process simple. I received an email saying my dress was out for delivery the next day - only to then get another email saying it was out of stock!
The delivery company still sent emails saying they're sorry but they haven't received my parcel for delivery so can't deliver yet!
How come I can order but then have to have a refund?
How come the delivery service haven't been updated?
Very disappointing.”
“I received my order there were no issues with delivery packaged well. Unfortunately there was a mark on the dress and flaw in the material. I contacted customer services via email regarding the issue and that I needed an excahnge. This was done promptly and efficiently. I have just received exchange dress and great disappointment as the exchange dress is also faulty there are two brown marks on the front of the dress.”
Hi Cheryl,
Thank you for reviewing our service,
We are so sorry this has happened to you twice. All dresses are thoroughly checked when they are repacked and the second dress sent to you was brand new, so we apologise that this has marks on it to.
If you would like to send the dress back to us, we will be happy to offer a refund.
We apologise for the inconvenience caused and hope this does not affect your opinion of Hybrid. If you have anymore queries, please do not hesitate to contact us at enquiries@hybridfashion.com.
Kind regards,
Ellie @ Hybrid HQ
“I had ordered a dress online for a wedding which appeared to be in stock. I got an email a few days later to say it was out of stock. They were kind enough to offer me a 15% discount off my next offer but was too late to order another dress for the wedding”
Hi Nicola,
Thank you for reviewing our service.
We are sorry that the item you ordered was out of stock. We are currently working in our warehouse to ensure that all stock levels are correct.
We apologise that it was too late to order another dress for the wedding. If you have any other queries, please email us on enquiries@hybridfashion.com
Kind regards,
Ellie @ Hybrid HQ
“I am a little disappointed as I placed my order on Friday and it said next day delivery it's now Monday and I still have not received my items this is now Tuesday evening and I have still not received ny order which was placed on Friday I would have expected it today”
Hi Kathleen,
Thank you for reviewing our service. We can see that your order was placed after 1pm on Friday 19th, which means it will be dispatched on the next working day which was Monday 22nd.
As the delivery address is in Northern Ireland, next working day delivery does not apply, this is stated on our delivery details on our website. For next working day delivery to Northern Ireland, delivery costs £14.95.
If you have anymore queries, please contact enquiries@hybridfashion.com and we will do our best to resolve them.
Kind regards,
Ellie @ Hybrid HQ
Hi Rosalyn,
Thank you for reviewing our service. We are so sorry to hear you are not happy with your recent purchase.
We have sold 100's of these dresses and we have not been notified of any problems before. Once we receive your returned dress, we will process a refund.
Kind regards,
Ellie @ Hybrid HQ
Hi Maureen,
We are so sorry to hear you received the wrong colour of dress! As soon as we receive the dress back with us, we will process a refund.
If you would like to get in contact with us, please email enquiries@hybridfashion.com and we will do our best to resolve this issue.
Kind regards,
Ellie @ Hybrid HQ
“Very disappointed! Due to reviews, I ordered a size up but the dress was so tight; I couldn't get the zip fully up! Lovely style, looked great on website model but, in reality, not the result I had hoped for! The tummy pleats/ folds are bulky & do no favours. Lovely quality though.”
Hi Elizabeth,
Thank you for reviewing our service.
We are so sorry to hear you are not happy with the fit of your dress. We are constantly looking at areas we can improve and sizing has been identified.
Once we receive your returned dress, we will be happy to process a refund.
Kind regards,
Ellie @ Hybrid HQ
“The item arrived in good time and is a lovely dress. I'm a 12/14 & ordered a 14 and couldn't even zip it up. I don't usually have this trouble with any other brand perhaps it was this particular style. To add insult to injury you have to pay for your returns I haven't come across any other company that you have to do this.”
Hi Petula,
Thank you for reviewing our service. Unfortunately Hybrid sizes do tend to come up a little smaller that average and we would advise ordering a size up.
We apologise for the cost of returns, but unfortunately at the moment we are unable to offer a free post label.
If you have any more queries, please email enquiries@hybridfashion.com and a member of our customer care team will be happy to help!
Kind regards,
Ellie @ Hybrid HQ
“I didn't like the dress, it's so shiny and looks cheap. I am afraid I am sending it back and I won't be buying from Hybrid again because of the high cost of return.”
“goods received today, they were delivered to my neighbours house. I know I don't be home during the day but I think my order should have been left at my door rather than at my neighbours... it would definitely make me think about ordering from you's again and this was my first time”
Hi Cecilia,
Thank you for reviewing our service.
Unfortunately this would have been our couriers choice. We send our parcels through a signed for service, so your neighbours would have signed for your parcel. Regrettably our courier can not leave a parcel on the door step without a signature.
We apologise for the inconvenience. If you have any other queries, please feel free to email enquiries@hybridfashion.com.
Kind regards,
Ellie @ Hybrid HQ
Hi Louise,
Thank you for reviewing our service.
Unfortunately at the moment we are unable to offer free returns, but this is an area we are looking in to.
If you have anymore queries, please email enquiries@hybridfashion.com. Once again, we apologise for the inconvenience.
Kind regards,
Ellie @ Hybrid HQ
“Was far too small even though I ordered from measurements and size guide.
For saying that the original price was £100, you can get better looking fake leather from Primark for £10 - looked rubbish and smelt foul and plasticy.
Have had to return.
Not impressed.”
Hi Sarah,
Thank you for reviewing our service. We are so sorry to hear you are disappointed in our service.
If you would like to email enquiries@hybridfashion.com, we will do our best to resolve the issue.
Kind regards,
Ellie @ Hybrid HQ
“I really wanted this dress for a special wedding so was thrilled when I found it. I put a order in for 4 dresses with Hybrid (this one being the one I really wanted) a few days later after chasing my order I was told the dress is not in stock and they had refunded me.
I got the other 3 dresses and they were lovely but I was very miffed I had missed out on this one. :(”
Hi Ursula,
Thank you for reviewing our service. I'm sorry to hear that a dress you ordered was not available at the time.
We are constantly looking at areas of our service that we can improve and management of stock available on our website is one that has been identified. We have put new procedural measures in place to ensure the stock we are displaying onsite is available to buy.
If you're still interested in the Samara Dress it has been restocked on our website : http://www.hybridfashion.com/dresses-c5/samara-bardot-neck-dress-with-lace-detail-cream-and-black-p1032.
If you have any queries regarding the dress please email us at enquiries@hybridfashion.com and we will be happy to help.
Sarah @ Hybrid HQ
“Placed an order last Friday and it hasn't even been despatched yet. Can only contact by email . Still waiting for reply. The dresses are lovely but customer service is very poor when there is a problem”
“I ordered dresses for Xmas. As the order was over £100 next day delivery was guaranteed. I am still awaiting my order day 3 and am very disappointed.”
“I ordered a dress to wear for my son's christening and it didn't turn up on time. I wasn't even sent a an email let me know my delivery wasn't going to turn up on time.”
