“After 6 months of having the mattress THE DIP appeared, feels more like a big hill in the middle. I complained and someone was sent out to the house, and guess what, dip wasn’t big enough!! Told everyone I know not to ever buy one of these mattresses and was not cheap when we bought ours. Back has been in bits ever since and these are suppose to help you?!?! If anyone here has replaced their mattress do comment and let me know the best to buy? 2 years later haven’t been able to afford another one, but I can’t take any more of it :(”
“Bought this mattress about 2 years ago. Initially it was comfortable but I am now on the lookout for a new mattress as the dip which has appeared is no good for my back. I find replacing a mattress after 2 years unacceptable and I have to say my back problems started about 6 months ago about the time the mattress began to sag. Disappointed and would not recommend.”
“14 months and now has big dips either side and mountain in the middle. Dreams sent an inspector who has found that it is within manufacturing tolerances. Why are Dreams selling such a bad mattress? It is obvious from the reviews below they are rubbish and at £800 a complete waste of money.”
“Very comfy initially. Bought this mattress from Dreams about 16 months ago. It's a King size and we rotate the mattress on a regular basis. The mattress now has quite a pronounced dip on one side. My wife now finds it very uncomfortable. Waste of money, will stick to spring mattresses from now on.”
“Initially this mattress was great but after six months the problems started. A dip formed in the bed ( I am 5ft 3 and 57kg ) and sleeping quickly became torturous. I have neck and back problems as a result and I am a 30yo! Do not buy!”
“I bought the Hyde and sleep mattress as my first hybrid mattress in 2017. It came with 100 day guarantee and is spent £600 on it. From the first night in was uncomfortable and I started experiencing baCK and neck pains. My husband felt the same. But I thought it was the stress of moving and how could such an expensive mattress be causing pain? - I got so busy I missed the 100 night window. over a year and a half on this is by far the worst mattress ever to be made. We have resorted to sleeping on the floor many nights. My husband can barely getting up for work. It is a nightmare mattress. I want Dreams to come and take this mattress away!! I don't even want my money even though it would have been worth it to toss that money into a drain. I have NEVER given such a poor review before. Take heed. Never ever purchase this garbage if you value your health. I've had enough. It will be tossed in the garbage and I am going back to a trusted orthopaedic mattress.
I cannot emphasise how much nishu mattress has ruined our sleep and our day for that matter over 1 and half years. I've put up with it because of the price I paid. But really no amount of money is worth screwing up my health for. NEVER AGAIN. EVEN IF I WAS PAID TO SLEEP ON THIS BRAND MATTRESS FLAT OUT. NO.”
“Like others, started off good but after a year there are definite indentations, these make it really difficult to get out of the bed - you have to climb over the "lumps". Tried to contact company for review and complaint but no contact as yet!”
“I purchased this mattress 12 months after having some back problems with an older cheap spring mattress i used to use. When i first got it, WOW it was fantastic, it made a massive difference and sleep was great.
However after 6 months, i noticed that the mattress would not really "spring back" to its normal position, I rotated the mattress and for another 6 months this was fine. However, after that, again, dipping.
The mattress is now basically F***** and i wake up with a sore neck and back due to the fact it has a huge dip it. I weigh 14 stone, hardly obese for a bloke, and my back is killing me.
I will contact dreams, but from what i have read, they don't seem to do s*** all.”
“After less than 9 months use the mattress has developed a permanent 5cm + dip in my body position. This seems to be a common fault with Hyde & Sleep mattresses so look elsewhere. I will attempt to obtain a refund of my £737 but, looking at the exeperience of others, success seems unlikely!”
“Hyde and Sleep mattresses are worthless after only 2.5 years.
It was a bad decision since day one, as it is not as breathable as the company promises. It makes you feel very hot.
Now, after only two and a half years of use we will have to throw it away, as the foam has lost its shape, it is bumpy, and I wake up everyday with pain in my neck and back.
We bought it directly from their webpage and it does not exists any more. I cannot found any contact from the company, only distributors. We spent £600, and it supposedly had guaranty for 10 years. But now chequing my mails I realised they never sent a an invoice or information in the guarantee. They only sent the order summary. I feel cheeted!”
“Me and my partner have never had a good nights sleep. We tried to contact them but every email bounces back now. Mattress dips either side of the centre and now we are left with a 'hill' in the middle. Terrible back and neck pain.”
“Had the Hyde & sleep mattress since nov 2018 and I hate it. Climbing in and out feels like an assault course and if you move in the night you have to wake up to scale the wall you have created by lying on it.
To get in a comfortable position you firstly have to resist gravity where the slopes in the bed are trying to slide you back down to.
I would never buy this company’s mattresses again. I will have to buy a replacement soon. Horrible.”
“I have a Hyde and sleep Green kingsize mattress I'm not sure of the firmness rating as it was bought as a present for me by my parents.
Initially like others I was happy and my sleep quality improved.
However in less than 9 months use the mattress developed a dip where I sleep. I tried to remedy this with regular rotation but it just continues to happen. I am not by any means overweight as a 9 stone 5'6" female and as a busy Mum of three, I spend 6 hours in bed max. I am now suffering with terrible lower back and hip pain which I can only link to this terrible mattress.
Reading other reviews I see that this dipping has been a common problem. I would not recommend this mattress to anyone. If you're looking for a new mattress heed the warning and buy another brand.”
“Started off really comfortable, however now after 8-12months a dip has formed and feels like constantly sinking. Dreams representative came out to check but said dip not big enough to warrant a change. I now have a useless £600+ double mattress. Do not be fooled by all the hype.
tried writing a review on Dreams website but the review above got moderated and not published. Seems they only stick to the good reviews. DO not buy.”
“Utter disgrace - Buy if you have money to throw away.
Purchased the pocket sprung Hybrid Plus and took delivery in October 2017. Initially it was very comfortable but after a few months the bed developed furrows on either side where me and my partner sleep with a central ridge down the middle despite us turning the mattress around every week. Contacted Hyde & Sleep in October this year before the 12 month manufacturer warranty elapsed and they sent out someone from home serve to examine it. The result was that ours dipped by 2" either side of centre which is within the 3" tolerance allowed so therefore in Hyde & Sleeps eyes is not faulty. I contacted them again as it's getting worse only to be told that we have to wait another three months for another inspection.
We bought the bed as we both needed a mattress with firm back support. Now our back issues are back as a result of this sagging and Hyde & Sleep (Now under dreams beds) don't give a rats despite the so called 10 year warranty.
Had a memory foam mattress before at a fraction of the price from a well known high street store with absolutely no issues with sagging and only changed as my partner wanted something a bit firmer.
£600 pounds down the drain and a warranty not worth the paper its written on. Do yourselves a favour and avoid as all the negative reviews tell their own story.”