“My order number 9053 ordered on 11 May 2026 has not (and still not)!been received by 16 May - so much for 24hr delivery by ParcelforceTracked Delivery!”
“My order number is #8828 and I’m very very disappointed as I’ve been a long term customer for about a year now buying more than 15-20 bottles every month however I have made a order on April 24th and I still haven’t received anything at all NOT EVEN A TRACKING NUMBER!!!!! I’ve emailed I’ve called but still nothing has been fixed so I’m looking to move on to a different company who would put their customers first before anything this is really unacceptable!!!”
“I've not received my order yet. I ordered my water from 12th of March, received the water pump, but where's the water? The most important aspect of my order.
Highly disappointed to say the least.
Not a happy customer 😒”
“Placed an order on 22nd of April. 13 days later and my order still has not arrived.
Called Customer Services many times and kept on getting differnt answers.
Do not recomend buying from this company”
“Order incomplete.
Missing half the order.
Poor deliveries.
Water bottles wrapped in plastic foil because the cardboard packaging was damaged and removed .
Poor customer service.”
Thank you for your feedback. We apologise for the delay on your order, we can now see that this was delivered, yet of course this does not reflect the standards we wish to uphold as a business.
Over the Christmas and New year period we experienced a number of delays to our orders, we have now resolved these delays and are working to monitor them going forward.
Kind regards,
Team HydraHub by Eden Springs
“ordering through hydrahub is a nightmare for next day delivery you must order by 2pm and i make sure my order goes in hours before and i have only had my water next day delivery twice i think and eden springs wont take any respossability for the dely even though its eden springs i buy my water from most of the time its 3 days before i get my water and sometimes i get half my order in 3 days then the other half in 4 days dont get me wrong the ordering is easy enough but for the reasons above i cant give it any more than 1 star”
Thank you for your feedback. We apologise for the inconvenience caused by delayed shipping.
I will ensure your feedback is taken to our leadership team so we can work on improving our service. We know over the Christmas and New year period we experienced a number of delays to our orders, we have now resolved these delays and are working to monitor them going forward.
Kind regards,
Team HydraHub by Eden Springs
Thank you for your feedback.
Unfortunately we were unable to provide a refund for your order as delivery was not accepted and water is a non returnable item.
Kind regards,
The HydraHub Team
“I've no idea what HydraHub is but I would like to express how unhappy I am with the appalling customer service I have recently received when I had a leak in my water dispenser. When an engineer finally came to repair this, as I had suspected, it was all down to a leak in the watertrail which was well overdue for being replaced. Despite asking many times, noone can tell me when the last one was sent and these are part of my contract. Furthermore, despite asking that this was sent out to me to try myself, whilst waiting for the engineer, I was told I had to have an engineer. The watertrails are part of my contract and never used to need to be fitted by an engineer. Then, without even letting me know, the system changed and I have to request them. It's all beyond frustrating and now to top it all the water has a nasty taste to it.”
“My order never arrived. Order #6218. I called customer service and reported that the water was delivered somewhere else. I told them the photo provided showed that it was in fact delivered somewhere else. No one ever tried to call to correct the issue and I still don’t have the water that I paid for.”
