“My order number 9053 ordered on 11 May 2026 has not (and still not)!been received by 16 May - so much for 24hr delivery by ParcelforceTracked Delivery!”
“My order number is #8828 and I’m very very disappointed as I’ve been a long term customer for about a year now buying more than 15-20 bottles every month however I have made a order on April 24th and I still haven’t received anything at all NOT EVEN A TRACKING NUMBER!!!!! I’ve emailed I’ve called but still nothing has been fixed so I’m looking to move on to a different company who would put their customers first before anything this is really unacceptable!!!”
“We have been waiting for an order for over a week rather than the overnight plan we agreed. Customer service promised to sort things out and call us back but they haven't. This is becoming regular practice and is in breach of our contract.”
“I've not received my order yet. I ordered my water from 12th of March, received the water pump, but where's the water? The most important aspect of my order.
Highly disappointed to say the least.
Not a happy customer 😒”
“We have had our drinking water delivered by Eden Springs for several years. Eden Springs was fast and reliable. This is not the case since the change to HydraHub. It has now changed from Royal Mail to a single man in a van, who was 4 days late and refused to bring the containers to the house as they were too heavy. I am a 60 years old woman. I ended up helping him lift them out of the van onto my drive and he left. I transported them to the house myself. The water itself is still great quality.”
“Placed an order on 22nd of April. 13 days later and my order still has not arrived.
Called Customer Services many times and kept on getting differnt answers.
Do not recomend buying from this company”
“Drinking water from this machine is very convenient. But I have noticed it states the water is free from chlorine yet on the delivery box which states the water content it states Chlorine as part of the content. This is rather confusing. Pls explain the contradiction.”
“Order incomplete.
Missing half the order.
Poor deliveries.
Water bottles wrapped in plastic foil because the cardboard packaging was damaged and removed .
Poor customer service.”
“Delivered promptly, easy to order. The only thing I would say is that the empty bottles was not taken back when delivery of new water bottles was delivered and now there is loads of empty bottles hanging around.”
“I purchase 40 liters every 3 months which is very easy from the website, fairly priced and the next day delievrly is faultless. Shoutout to the parcelforce driver who is the same chap everytime, he is very helpful and carrys the very heavy boxes into my garage, Thank you.”
