hydrocentre.com.au Reviews

Name: hydrocentre.com.au
Rating: 4.94

4.9 Rating 824 Reviews

99 %

of reviewers recommend hydrocentre.com.au

4.9

Based on 824 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About hydrocentre.com.au:

We like two things, People and Hydroponics. We all genuinely enjoy our jobs and really appreciate your feedback. Our goal is to not disappoint you so once you have paid for something, we realise it belongs to you... Why not get it to you ASAP! Not everything can be packed or made to ship in 4 hours but over 90% do (often 100%). We are people, and we shop online. Its terrible when people take a week to dispatch something. OMG! We do have supplier issues sometimes, so if it says backorder we are expecting it and will get it to you as soon as we can.
Also we like to create new products so keep checking us out.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best and fastest service I’ve ever had 💯👌Thank you so much to all the team behind the scenes that make this kind of outstanding service happen. Price was amazing, packaged perfect,10 out of 10 for customer service. I honestly cannot recommend hydrocentre enough. AAA+guys”

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Posted 3 years ago

“My order was delivered within 4 days from purchase. Sweet.”

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Posted 3 years ago

“Well priced and really quick delivery”

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Posted 3 years ago

“Great product thanks”

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Posted 3 years ago

“Hi yep got my order everything great thanks Di”

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Posted 3 years ago

“Exactly as described 👍 And amazingly fast delivery with what’s going on atm Definitely will be buying more products from the team at hydrocentre !!! Great job guys 👌”

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Posted 3 years ago

“Always process orders in great time, reliable and well priced.”

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Posted 3 years ago

“Shipped quickly at a great price”

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Posted 3 years ago

“Always excellent service and advise, lots of notifications on delivery. Great work guys Thank you 😊”

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Posted 3 years ago

“Was not happy with service. Purchased tent then got message saying tent not in stock... then went through the process of getting a refund only to be told the did have one. Same day shipping is advertised took 5 days for my tent to arrive. I was promised a $50 discount which was never applied or giving to me... first and last time I use the hydrocentre”

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Posted 3 years ago

Dear Ben, We absolutely should have given better information to you. I am sorry you had that experience Ben, and we freely gave a $50 discount to show you we mean it when we are sorry. I am also sorry that we won't get the opportunity to help you in the future. I hope you find the right supplier to help you. Scott Public review response Yes, we failed. This is how we failed on this order. 1. We had misplaced the tent and found it again. By which time he had been told we didn't have one in stock. (this is after it correctly said on the website we had it in stock) How frustrating for Ben. We got it VERY wrong and spoke to him about it and gave him a $50 discount. I still feel we let him down. 2. We still sent out the tent on the same day that it was ordered, and although shipping which is usually 1-2 days to his area, it took longer to arrive. I am sorry for that. Freight companies let us down there and they blame it all on covid these days. Unfortunately, it's hit or miss and all couriers still have a few late deliveries. Changing to Australia Post and other couriers haven't helped. They are all hit or miss at the moment. 3. The $50 discount was given the same way Ben paid - by Afterpay. So I think he didn't see the discount we gave. I am still sorry that we let Ben down, and we hope he finds someone to supply him. Although we made a mistake, we feel we did all we could to make it up to him. For those who want to know if it is safe to buy from us; we don't claim to be perfect. We try to keep up our 4.9+ star rating. Our staff chase the policy of a 4-hour dispatch Please feel free to call us on 07 5527 4155 if you want to talk to a family run business that cares about doing the right thing.

Posted 3 years ago

“Very efficient and friendly, and offered excellent advice. As I was arranging a purchase from overseas, it was reassuring to have such a clear service. Thank you”

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Posted 3 years ago

“Happy with product and delivery time, will order again”

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Posted 3 years ago

“Great place with friendly service.. definitely recommend giving them a go.. online service is prompt an professional... thx again guys great job keep it up”

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Posted 3 years ago

“Very quick shipping, great service.”

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Posted 3 years ago

“Great prompt service!”

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Posted 3 years ago

“Excellent product and service Thanks”

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Posted 3 years ago

“Great service and very easy to order online. Got my shipment within 2 days. Very happy customer. Thanks a lot”

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Posted 3 years ago

“As a very minor number of products purchased the service is great! I feel important to you. Products are great, delivery exceptional. Thank you”

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Posted 3 years ago

“Great speedy service and excellent range of products.”

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Posted 3 years ago

“Super fast delivery!”

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Posted 3 years ago

hydrocentre.com.au is rated 4.9 based on 824 reviews