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Imagine Ireland Reviews

1.2 Rating 34 Reviews

3 %

of reviewers recommend Imagine Ireland

Company Reviews

1.2

Based on 34 reviews


Customer Service
Communication Channels	Telephone, Email

Read Imagine Ireland Reviews

Phone:

01756 707 720

Location:

Embsay Mills Embsay
Skipton
BD23 6QF

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a house for a week in Tralee with this company. I knew they had a strict cancellation policy but since I booked last year and had the entire trip planned, I didn't think it would be an issue. Amidst the GLOBAL PANDEMIC that has borders closing, flights being cancelled, social distancing, quarantines and being told BY THE HOMEOWNER HIMSELF NOT TO COME, I cancelled. I cancelled three weeks before my trip and this company DOES NOT CARE. Their cancellation policy doesn't allow for pandemics they say so I am still out 75% of my money. They claim they have refunded part of my money but I havent received it. Will never use this company again and I suggest no one else should either.”

Posted 4 years ago

“Having read these awful frightening reviews. I have decided after this year 2020 to remove my properties from their books. I have to honour The contract for this year. It is my belief that they are damaging the good name of all of us who take pride in trying to give both our international visitors and Irish visitors a real Irish welcome and a special holiday experience. To those who have had a bad experience Please don’t loose faith in us Riana Sunny south East”

Posted 4 years ago

“Seeing these reviews has reminded me of our awful encounter with their customer service and this was back in the good old days before the pandemic! Awful cottage filthy and badly described. They let the owner justify the state of it and the owner blamed us - whoa that is just not on. Avoid this company. Give your cash to one that deserves it.”

Posted 4 years ago

“I cancelled 5 months ahead of the booking date due to corona virus escalation and they have kept the entire £99.00 deposit despite me saying I will not be rebooking anytime soon. Thankfully I did not wait and see for months and only lost the deposit. Beware”

Posted 4 years ago

“Terrible experience with imagine Ireland. I booked a cottage for particular dates and when I went to contact the man about keys, I realised that cottage was booked for the wrong dates. I contacted imagine Ireland who were rude and unhelpful and tried to blame me. Once they checked Back over emails and telephone, realised that it was them who made the mistake. Long story short, had tk get another cottage and pay extra. It was a lot of hassle getting the money back and the attitude of staff was diabolical!”

Posted 5 years ago

“We paid a deposit for a cottage in may 2020. The booking was cancelled due to Ireland being closed with covid. Still not got our money back. To me this is theft, they have taken our money and supplied zero. Krap customer service. We will not use again.”

Posted 3 years ago

“Had a booking for a holiday home since January.. one week before our holiday, they sent me an email, on a Sat at 6pm.. informing me the owner had cancelled our booking. ( they were informed of this three weeks prior to this) and offered me two jokes of alternatives..ridiculous. Small print.. we do not take any responsibility when owners cancel. Very poor form and never again.”

Posted 3 years ago

“I booked 2 cottages for april, their refund policy is just not acceptable. Due to the corona virus crisis i had to cancel them and i will only get back 25% of the second cottage. I sent them several emails however they do not care about this unexpected crisis. I contacted a lawyer today to see what legal action can be done. I clearly do not recommand this agency, they dont care about customer all they are interested on are the money they can make on customer back !!!”

Posted 4 years ago

“Booked two holidays houses for beginning of April - they do have a very strict refund policy which we were aware of. However, when the world is shutting down and we are bing told not to travel, I don’t agree with basically being told ‘too bad’ and I could either see about rebooking the dates (not knowing how long this pandemic might last) and only receiving 25% of my money back. I will be rebooking our trip but will avoid this company and wouldn’t recommend them to others. That being said - they were easy to get on the phone and what money they returned was done very quickly.”

Posted 4 years ago

“Property we booked in the Renvyle peninsula had muddy brown water from all taps and we could not wash ourselves. A 3-nights stay cut short and feedback to Imagine rendered zero help nor follow up. Only reply was the owner had been notified and we should have informed the owner directly to get bottled drinking water. No recourse nor follow through on my question on water for personal hygiene eg showers? Unacceptable! They were only super prompt coming back on my initial pre-booking enquiry and once booked, no other help offered. Will not recommend!”

Posted 4 years ago

“Imagine booking a cottage through ImagineIreland only to discover it was not what you imagined. The cottage they were so proud of that we booked for a weekend was dark, damp, dreary, dirty and dingy. We had to buy our own toilet paper, there was no Calor gas for the cooker. The heating, when it worked, which was seldom, we had to pay extra for and the wood burning stove in the sitting room had no wood. Altogether an utterly miserly experience like no other cottage we’ve booked before. For the privilege we had to pay TWO booking fees of £46 and don’t be fooled by the picture: the cottage next door is derelict.”

Posted 5 years ago

“I booked property 14959 in Cullenstown 28TH JULY/4TH AUGUST. This property was supposed to accommodate 8 adults. I paid over a thousand pounds for this holiday and was devastated when we found that the advert /photographs had no comparison to the reality of the said property. The owner had very deviously taken pictures of the property by removing furniture and making it look as spacious as possible. Actually the advert said it was all in one room but the deception was that the room was no bigger than the average sitting room with a kitchen, dinning room and sitting room all in a 17&13 feet space. One two seater sofa and a television from the 1980 s with no access to modern day equipment. NOTHING like in the advertising Imagine is promoting. No INTERNET, MOULD in both bathrooms, bed totally below any standard all round poor hygiene. I left on the 1st August because it was so uncomfortable and complained to the owner who laughed at us and was not interested in any complaints we had. I contacted imagine Ireland customer care and was told it would be investigated. After a week of no comeback I rang the customer care team and was told someone would call me back that day no one did, finally I rang Imagine Ireland today 20th August and was told basically that my contract was with the owner who is still advertising the same false photos on this property with Imagine Ireland. I was promised an investigation but got nothing from your care team.”

Posted 5 years ago

“Out of 4 properties only one was truly outstanding. The company does not seem to regularly visit and check properties. Standards of cleanliness were poor in 2 properties and all three needed to be updated. We had to be relocated from one property ( which was tricky and took all day) as it did not advertise that it did not have mains water and couldn't guarrantee water was bacteria free. Apparently the CEO thought I was amusing and should be put back in my box when I complained... still awaiting compensation.”

Posted 5 years ago

“Imagine Ireland is a terrible service! After staying in a horrible rental from their website, I wanted to do a review of the house that I've rented to let other people know about the conditions. My review didn't get posted on the website. I've sent an email asking about my review and the reply I've received was: "Thank you for contacting Imagine Ireland with regards to you below email. I am so sorry that you feel that your comments should be in a review." And that was the end of it. As you can see on their website, they're posting only the good reviews! Not sure that's even legal, not to mention fair.”

Posted 6 years ago

“They don't refund, get a lawyer immediately,as I have , licensed crooks”

Posted 4 years ago

“Don't even bother,unless you want to get ripped off”

Posted 4 years ago

“My disabled mother booked property 14959 in Cullenstown 28TH JULY/4TH AUGUST. (For 8 adults) This was to be the first holiday for her in three years after a serious illness. The advertisement showed photos of a sitting area with a leather sofa and arm chair with modern flat screen tv and a kitchen area with a table and 6 chairs. THE REALITY: One room (17ft x 13ft at a rough guess) with the table and chairs smack in the middle, with one two seater sofa behind it and a tv that can only have been from the 80s!! Making hooking up modern technologies impossible!! The advertisment stated unlimited Wi-Fi access, at a small fee, which we were more than willing to pay, as this was one of the main reasons we chose this property. Firstly, because my mother is unable to get around so the internet is a main source of entertainment and secondly for me to access work whilst i was away. THE REALITY: Firstly told by the owner, the box was broken. Secondly we were told to "SWITCH OFF FOR THE WEEK' and the final solution was to hook us up to the neighbours Wi-Fi which, unless you sucked the adjoining wall to the neighbours house, you couldn't even get one bar of a signal!! USELESS!! The appearance in the advert indicates that this is a clean modern set up. THE REALITY: MOULD IN BOTH BATHROOMS DIRT BUILD-UP BEHIND TAPS IN KITCHEN OLD FURNISHINGS BARE BULBS (in fact one bare bulb to light up the whole social area!!) RESOLUTION: Property owner: He laughed as us when we told him about our complaints!! No help at all! Imagine Ireland: The contract is with the owner and therefore IMAGINE IRELAND TAKE NO RESPONSIBILITY ONCE THEY HAVE TAKEN YOUR MONEY!! AVOID AND BEWARE!!!”

Posted 5 years ago

“Not as described - Dirty”

Posted 6 years ago

“Complaint regarding rental property No: 11520, rented from Imagine Ireland Ltd Castletownshend, View Halloa, Coast Road, Castletownsend, Co. Cork, Ireland We arrived at this property on Saturday 9th of July 2016, intending to occupy the property for a week. On first impressions the property appeared to be poorly maintained on the outside. The window frames were in poor condition with extensive flaking of paint evident. On entering the house we were immediately aware of the high levels of dust in the house. Within a few minutes all of us could sense irritation in our nasal passages. There was also an unsanitary smell throughout the house. We subsequently noted that all of the curtains and many of the internal window frames were covered in mould. It is likely that this mould was contributing to the smell in the premises. It was clear that a proper clean had not taken place at the premises. There were cobwebs on many of the internal window surfaces. There were also cobwebs in the shower and a spider to go with them. We found dog hairs on the bedroom carpet. We also found debris in the window sills, including an old ribbon and a bobbin from someones hair. We also found stains on the bedroom carpet and a pillow case. A serving spoon in the kitchen was found covered in rust. It was also very concerning to note that the smoke alarm had been disabled and was left in a window sill with no battery in it. The premises was also misrepresented by Imagine Ireland as a three bedroom house. There are only two bedrooms. A poorly appointed single bed takes up the small landing area, but is in no sense a bedroom. We contacted the Imagine Ireland emergency line as it was late on Saturday evening. They asked us to go through their procedure whereby the owners agent would be contacted and given an opportunity to rectify the situation. We consented to this. The owner’s agent arrived and told us there was nothing she could do about replacing mouldy curtains at short notice. She did concede that she hadn't cleaned the premises to a high standard. However she reported back to the company that she was happy the premises was cleaned to a good standard. Imagine Ireland offered to re-clean the premises. However we formed the opinion that due to the high levels of dust and mould in the building, it was too unhygienic for us to stay there with our two children for a week. We were of the opinion that the unsanitary nature of the premises gave us no choice but to hand back the keys and go and find alternative accommodation in the area. We were fortunate to find a hostel in Skibbereen with a clean family room. We stayed there for the night. Imagine Ireland have refused to give us any compensation for this experience and we are left with no alternative but to pursue a claim through the European Small Claims Procedure on the basis that the property is not fit for purpose as a holiday rental due to the high levels of mould and dust in the premises and the fact that it was misrepresented as a three bedroom house, when there are only two bedrooms. Dr John Mullen MVB”

Posted 7 years ago

“Please, please, please look on trip advisor and take the complaints to heart before booking with them. Sure there are people who enjoyed their holiday and that's great but if anything goes wrong - forget about getting told anything other than 'there's nothing we can do about it' once they have your money. The rather hefty booking fee is supposed to include them inspecting the properties to make sure they meet the descriptions provided when the customer makes their booking. However they refuse to do anything about it if the description is lacking or significantly different that what is provided. Please note that as far as I can tell they have ZERO accreditation in Ireland, or in Britain as a travel agent. There is virtually no chance them resolving a complaint or actually refunding and no way to make them do so unless you take them to small claims court. They literally told me to get my lawyer when I tried to reach a resolution with them (one I thought was really fair - to compensate us 30 euro for a series of mistakes and several days gone from our 'holiday'.) They wasted several days of my 'holiday' time involving me in their mandatory complaints procedure which resulted in us being downgraded from a 3 bedroom to a 1 bedroom unit listed at 65 percent of the price we paid for, and a refusal to compensate us for the difference in price. However when they 'offered' to move us to another place they demanded we pay them even more than we already had (even thought that one was also listed as less expensive than the one we paid for). This has been the worst holiday experience of my life. AirBnB has excellent customer service, or use an agent accredited in the country you're renting. Oh and they also record phone conversations without your consent. But you do have a right to request any and all documentation they have regarding your business with them and they must provide it according to British/EU law.”

Posted 8 years ago

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Imagine Ireland is rated 1.2 based on 34 reviews