“I feel obliged to write this review even though i had written one in another forum. I have used imail before. Even though there were severe delays in shipping, i was very understanding because the communication lines were always open n they maintained a certain level of transparency. This time, i had to keep asking for details about my package arriving for over a week before they could confirm to me any of this. Even still as i asked and timelines had passed, i was replied rudely when i now demanded for this information being told that they don't like dealing with customers who make demands. So they expect to operate however they wish, not respecting the timelines they have laid out, and not be questioned! So then, my package arrived in the country on 2nd dec and i made all payments i was asked to pay but still whenever i asked for local delivery, I'd get unhelpful answers like... Your package should be there already and to call the courrier. Courrier said they can't check without a waybill number. You can imagine the back and forth emails for days until today 8th dec, i finally called with full details and got my package. So i decided to weigh it before opening it, and it weighs 6.7kg while imail weighed it at 8.4kgs. so i have contacted them once again and have not even opened the package so that i maintain the evidence. I'm yet to get a response. I won't be surprised if they don't accept liability. Its been the trend.”
“I have used your services lots of times. I was very disappointed the last time I used it. Only 1 person received the Imail postcard. They were invites for my daughters party that took me a long time to design and for only 1 to be delivered is upsetting and embarrassing.”
“The data from iMail is absolutely excellent, no faults there, but the online experience is not good. For example, pages not loading, limits on the number of criteria which can be set etc. The site really isn't as user-friendly as it could/should be and technically there are issues too.
However, the support from your web team has been good...”
“Customer service what a joke. Still waiting for a reply for two complaints,
Mailed out same data twice and charged no refund no apology no call back.
Print quality very poor”
“The system itself is good but the staff are rude, do not respond and even after submitting complaint, I still haven't had a response from May. Avoid them at all costs”
