“I AM STILL NOT ABLE TO PRINT FROM ONE LETTER MULTIPLE COPIES.
I DO NOT UNDERSTAND HOW TO DO IT. PLEASE CAN YOU EMAIL THE EXACT WAY TO DO THIS AS SOON I WILL NEED TO PRINT A LETTER TO SEND TO 2,000 PATIENTS AND THE LETTER NEEDS TO BE RECORDED ON PATIENTS NOTES AND CODED.”
“The service is fantastic, however, what lets it down is the poor print quality when received in the post. The Royal Mail rollers smudge the print, so a good service is let down by the quality of the print.”
“Well for a start my name is Alice Alves and not Alex Saxon as email is addressed to!! I have had a very mixed bag with my experience of using imail. There are a few issues that need sorted desperately; 1) the font size when writing Dear@name@, doesn't match size in address panel and also doesn't match corresponding sizes in Word. I've already discussed this with customer service advisor. 2) 2 day service very rarely means that you get a 2 day service - I've had letters taking more than a week to arrive on the doorstep. Same applies to scheduling letters. There needs to be a more reliable service so that customers can send letters with confidence knowing that the letters will arrive on the doorstep on the day that they want them to.
Overall the quality has been very good with exception of one set of postcards which were awful and it took much wasted time with excuses being offered back and forward although EVENTUALLY I was credited. When something like this happens - a credit should be instant and accompanied by lots of apologies - A 'sorry' goes a long way!! I was on the verge of leaving and trying a different company but my last dealings with one of your staff (can't remember his name...Michael?) changed my mind. He did his best to sort out the issues with different font sizes and assured me that changes were due to come into place in October. So here's hoping....!”
“Yes we didn't get on to badly overall , one thing is that this review e-mail we have received is addressed to the wrong person!
I appreciated the help we received from I-mail on the first mailing however I was dealing Michael and when I asked him to look at a bespoke print job I kept getting promised that he would get back to me with costs but I never received anything , it was a big job worth in excess of £2000k”
“I felt it was an ordinary service, no explanation of why it does not link with emis even though this is a selling point. The confidential policies are not as strongly worded or comprahensive as I have seen from other companies and no explation on how to change certain settings or guidance on use. A very middle line service.”
