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Incredible connection Reviews

4.0 Rating 487 Reviews
75 %
of reviewers recommend Incredible connection

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Incredible connection 1 star review on 11th December 2024
CJ
Incredible connection 4 star review on 9th November 2024
Moses Ngomane
Incredible connection 5 star review on 10th October 2024
Anonymous
Incredible connection 5 star review on 30th August 2024
Tshegofatso Direnyane
Incredible connection 1 star review on 14th July 2024
Anonymous
Incredible connection 4 star review on 5th July 2024
Anonymous
Incredible connection 1 star review on 24th May 2024
Anonymous
8
Anonymous
Anonymous  // 01/01/2019
Poor communication, service. No delivery. Their only focus is profit rather than professions
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Posted 1 year ago
In all honesty I was very much not happy with service I got from one of the sale associates by the name of "Tshidi" @incredible connection Sandton City the lady treated me unfairly/disrespectfully so however I escalated the matter and it was resolved by "Vusi the customer service champion"🏆 I really appreciate the service I got from the gentleman.
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Posted 1 year ago
Nice service
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Posted 1 year ago
i was assisted by Melissa Bowes from Incredible Connection Pavillion. What a pleasant and efficient lady. She was very patient as well and made sure i leave the store satisfied. I will definitely come back soon to purchase more gadgets.
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Posted 1 year ago
Friendly and efficient service at all times. Always willing to go the extra mile for a customer. My salesperson was a gentle named Peter Mohale at Cradlestone mall.
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Posted 1 year ago
Good day. I rate Incredible Connection Wonderboom junction for good service of all staff on 22/2/24 Especially for Itumeleng
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Posted 1 year ago
Incredible Connection has a borderline criminal operation going on regarding their 14-day return policy. I bought an iPhone 15 which began running into issues with overheating (not Incredible Connections fault obviously) but I am now no longer wanting this phone for this reason. Apple offer a 60 days money back or store credit which is great, Incredible offers 14 days! Its almost impossible to detect any issues with a device within 14 days. Incredible will now only offer to send in the phone to Apple which I don't want because I simply no longer want this product. Its discusting and actually a violation of the Consumer Protection Act. I urge that a governing body investigates this operation and have them update their returns policy to be more suitable to the products they sell.
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Posted 1 year ago
It is really sad that one has to take this matter to Google Reviews when the company such as this could have just resolved it months ago. POPIA refers to customer information to be protected, I get their customer information on the progress of their credit application status which should be between the company and the customer, not the third party like me. I have escalated the matter to their management and head office , it seems they are not interested I keep getting these customers updates daily. I would have expected the company to promptly act on this to protect customers personal information. Can they please do so as required of them by law.
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Posted 1 year ago
Took my laptop to greenstone mall for a quote due to water damage.After looking at it for 2minutes he diagnosed it as not projecting and cannot be repaired.Took it to local computer place quoted me R1600.0 and as good as new.How qualified are those so called techs at Incredible connection.I saved R10k no thanks to you guys
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Posted 1 year ago
We bought a Mecer inverter in May 2023 which developed a fault 4 weeks ago . We returned it in its original packaging , with the invoice and proof of payment to the Ballito Junction store. We were told that it would be attended to on site and repairs would take a couple of days . We followed up a week later as we had had no feedback and were asked to supply a job number which had not been filled in by the incompetent person who made the job card out. We then called at the store and were told that the inverter was still there and had not yet been sent for repairs ( this after being promised at least 3 times that someone would come back to us). We have since been back to the store twice and been promised feedback which has not been forthcoming. It is now 4 weeks since the inverter was returned, under guarantee, for repair. We have tried , on numerous occasions to call the Ballito Junction store but the phone is not answered. Incredibly poor service ! Connection non existent!
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Posted 1 year ago
The staff provide very poor customer service. They are inconsiderate towards customers. Yesterday, I waited for almost two hours to be assisted, only to be told to come back the next day to finalise the process. This shop operates similarly to Home Affairs. Both the staff and managers require training. Boitumelo, one of the 'senior members,' exhibited the worst attitude towards me. Another lady had to step in and assist me with an application that Boitumelo was supposed to handle.
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Posted 1 year ago
Thank you for helping the phone I couldn't find it at other stores
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Posted 1 year ago
If you ever need great customer service, ask for Nate and Lieme.
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Posted 1 year ago
Lebo gave me a super great service than is beyond my satisfaction...10/10
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Posted 1 year ago
It was so incredible I am so happy
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Posted 1 year ago
Bad Service Worst experience ever. We bought a tablet with hard cash money for R1899 from Incredible Connection West Coast Mall Vredenburg Western Cape in September 2023. We were back 4 times to the store regarding problems. Every time it's a different story. On the 5th of January 2024 once again we went back to the store, then they took the tablet to send it away as the tablet is still under guarantee. Once again we were back in the store after two weeks. Danie from Incredible Connection West Coast Mall Vredenburg **** in our faces and said only after 21 days we will hear feedback. On the 24th of January 2024 we were back in the store, then we were informed that the tablet wasn't even send to the supplier, its still in the store unattended to. There after we call Head Office who logged a complaint. Today they tell us they going to refund us. Back in the store I must fill in a form and was informed I have to wait another 15 working days for my money. This is unacceptable, they didn't wait when I paid them, after 23 days of lies I must wait another 15 days. The so called Danie **** in our faces, when I ask him if he still going to tell lies if Incredible Connection closed the Branch due to no service and lies and they don't have jobs anymore he said that is going to happen because they are very quiet. I won't recommend anyone to do business with them. I'm going to take this matter to the ombudsman as well. Reply
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Posted 1 year ago
Very efficient and knowledgeable staff
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Posted 1 year ago
Terrible!!!
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Posted 1 year ago
Lebogang - Excellent service! Lebo takes the next step with customers. Give the man a promotion!!!
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Posted 1 year ago
Thank you for the experience I had today with you guys Lebo ur a star keep up the good work bro
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Posted 1 year ago
Incredible connection is rated 4.0 based on 487 reviews