“In all honesty I was very much not happy with service I got from one of the sale associates by the name of "Tshidi" @incredible connection Sandton City the lady treated me unfairly/disrespectfully so however I escalated the matter and it was resolved by "Vusi the customer service champion"🏆 I really appreciate the service I got from the gentleman.”
“i was assisted by Melissa Bowes from Incredible Connection Pavillion. What a pleasant and efficient lady. She was very patient as well and made sure i leave the store satisfied. I will definitely come back soon to purchase more gadgets.”
“Was helped by Gideon, who went out of his way to explain to me the best deals the store had to offer. He is very friendly young man and has knowledge about the appliances being sold.”
“Good day,
The Randburg branch was very professional and helpful.
They were able to provide information of the new iPhone 14.
They provided brochures, including the benefits of the Apple iPhone brand.
Thank you
Regards,”
“We do we need to pay a fee when I brought my laptop which is faulty and it is still under warranty
I was informed by Simeon at festival mall
Please explain why”
“Your technical service is bad. It’s been 2 weeks and this is my second review and I get no help, no technician available no answer from the Manager and eventually my calls are not answered . All this for a non working phone which we bought from your Sandton store .”
“Poor service if any at all, no product knowledge on anything, and misleading advertising specials that are always out of stock or do not exist… avoid and save time , they are useless”
“If i could give a zero i would.very rude and incompetent consultants. I made payments arrangements and they still debit my account even though i settled the account.”
“Am not happy with the guy called Dikana on the 26 of February I did take my tv to be repaired at incredible connection at village mall harties my tv didn't have a bad damage it was only a band top right ....the guy didn't do follow ups with me I was the one who searched for incredible connection telephone number so that I can know how far with my tv cause it's been long ..then I did make a call then the lady told me that my tv was returned on 08 March but Dikana didn't inform me about anything so I went to fetch my tv .. when I get home wanted to switch on my tv the cable was not there so I made a call to tell them that I didn't receive my tv cable so they said they will check so they checked my cable was not there so they gave me the other cable which was not for my tv so when I received the cable I plug the cable and switch on the tv my tv was damaged the whole screen had I creek so as a customer am so sad angry”
“Incredible Connection has a borderline criminal operation going on regarding their 14-day return policy. I bought an iPhone 15 which began running into issues with overheating (not Incredible Connections fault obviously) but I am now no longer wanting this phone for this reason. Apple offer a 60 days money back or store credit which is great, Incredible offers 14 days! Its almost impossible to detect any issues with a device within 14 days. Incredible will now only offer to send in the phone to Apple which I don't want because I simply no longer want this product. Its discusting and actually a violation of the Consumer Protection Act. I urge that a governing body investigates this operation and have them update their returns policy to be more suitable to the products they sell.”
“It is really sad that one has to take this matter to Google Reviews when the company such as this could have just resolved it months ago. POPIA refers to customer information to be protected, I get their customer information on the progress of their credit application status which should be between the company and the customer, not the third party like me. I have escalated the matter to their management and head office , it seems they are not interested I keep getting these customers updates daily. I would have expected the company to promptly act on this to protect customers personal information. Can they please do so as required of them by law.”
“Took my laptop to greenstone mall for a quote due to water damage.After looking at it for 2minutes he diagnosed it as not projecting and cannot be repaired.Took it to local computer place quoted me R1600.0 and as good as new.How qualified are those so called techs at Incredible connection.I saved R10k no thanks to you guys”
