“Worst costumer service ever. Avoidant to respond clearly to clients questions.
Got two visits from engineers, the first one was assessed I needed a new drum, with a budget of 75£. I was contacted later, by indesit to get an insurance plan that was offering me coverage and the repair money for 74£ - which I took because it seemed better.
On the second visit from the engineer, with no checks carried out on the washing machine he decided to change the rubber seal. Until now, I got no explanations to why this happened and they don’t disclose the budget difference.”
“Customer service was terrible. Employee was extremely rude and unprofessional, avoid at all costs. This company is poorly managed with disrespectful and unserious employees.”
“If I could put 0 stars I would ,i purchased a washing machine within 6 days it broke I rang for repair and had to wait 1 month for it to be completed .9 months later its broke agian now I'm expected to wait 2 and a half months for them to repair it ,when engineer attended he was rude and unhelpful qe then got to the parts wernt in stock and we would have to wait another month for them to be available. Tried to log a complaint with the company 3 times now and it's near impossible to do all you get are meaningless apologies AVOID AVOID AVOID !!!”
“on Tuesday 28th November i had a brand new indesit MTWC91295WUKN installed, on 1st December i attempted laundry i managed to do one load before it blew my electrics, and the door jammed, i spent most of Friday afternoon on indesit chat going round in circles or trying to call 4466 (7 times in total) 7 times i was told they couldn't take my call and i was cut off. i then contacted the store who were really nice and tried to help me, and i have an engineer booked in 6 days if they show up.
I won't be buying indesit again, and i recommend nobody does.”
“Shocking experience with Indesit , bought a tumble dryer and it failed 3 times in the 12 month warranty as told I would have a replacement on 3rd mechanical failure but now gone against their word. Customer service is terrible, they will put the phones down on you!!! And you are not allowed to speak to a manager. There is no complaint lines you can go down, the gentleman I wanted to complain about I had to phone the same number as when I spoke to him. …..ADVICE ——- STAY AWAY FROM INDESIT!!!”
“I bought an indesit washing in March this year, worst machine i have ever purchased..
We have had a leak from under the machine for last 2 weeks, when i say leak, i mean water everywhere, towels and sheets to soak it up, lifted all the tiles. 4 times we have had engineers and still no further.
Appalling...”
“We had our indesit dryer delivered on the 29/8/23by curry's stockport peel Centre this dryer set fire to the socket on the 31/8/23 an electrician came and said no fault with the socket curry's say we have to wait until next Thursday for their engineer this is ridiculous , we have been put at risk by a faulty dryer”
“Really surprised by the hard sell, when trying to register my tumble dryer. Would not register it without continuing to tell me it’s £120 call out even in 1st year if I did not take out cover. Really disappointing especially as machine is only worth £200. Won’t be buying indistinguishable again. The person on the phone just would not listen or be helpful once told him I did not want insurance.”
“Please don't buy any Indesit products.
The customer service is terrible.
We bought a tumble dryer from a local store thinking local shop + UK company would be better for the economy that shopping online and buying a german model such as Bosch.
How wrong I was.
Within 2 months there was an error on the machine.
Customer support phone line was a voicemail saying they weren't answering calls (this is a 9.30am on the Thursday morning) so go via live chat.
Live chat never got replied to, just a repeated message saying the wait time is a few minutes.
Whatsapp never got replied to.
Direct message on Twitter .... never got replied to.
Absolute mess.
Do yourself a favour, buy a German made machine.”
“Bought Indesit washing machine July 2022 stopped working after 6 weeks! Not repaired and refuse to exchange we are now in November 2022 still no machine Beware!!!”
“Failure on many counts
I have had my brand new INDESIT induction hob since November 2021.
I had my first problem with it in May of 2022. called to report it immediately.
I’m really appalled by the service provided in terms of guaranteeing the product.
I have had multiple engineer visit and cancelled appointments in the space of a month, as yet no one can fix it, replace it or find the part needed to mend it.
Yesterday the engineer left with the hob still broken, no date of next visit and no assurance that the part we needed could be sourced anytime soon.
So effectively I am left without a hob indefinitely.
INDESIT are refusing to give a partial refund which would allow me to purchase a temporary hot plate so my family have been without an essential item for over a month.
This does not fill me with confidence in purchasing another appliance from the company.”
“Indesit gas cooker fitted 2 weeks. Brand new
Problems keeps cutting out , customer services is a joke after being on the phone quite some time, never again. Now its getting repaired 7 days later, absolute joke.. no quality control out the factory or this item would not come out with faults.... Getting repaired and sold.. never buy an indesit unless you want problems”
“This is the worst company I have come across.
Last Saturday our oven broke, 1 year and 3 days after we bought it. Why an oven lasts only 12 months is beyond me but alas, it is out of the 12 month guarantee so we had to order a new part.
The part was ordered with next day delivery so was expected to arrive on Tuesday given we ordered on the weekend. Tuesday came and went and no part. I contacted Indesit on Wednesday morning who said the part had been shipped, but was stuck at Hermes (another useless company in my opinion). I called Indesit again later in the day who said Hermes were having problems with their system but the part would be delivered on Thursday.
Thursday morning there was still no progress on our delivery as per Hermes website, so again I called Indesit. Hedging my bets I re-ordered the part from Indesit customer service who said they would use DPD for next day delivery. I called again later in the day to ensure everything was on track and was assured my part would arrive on Friday.
Friday morning has come and gone, so a follow up call was placed with Indesit to check on the progress of my delivery. It was at this point that I was told, sorry, we do not have that part in stock and cannot get it to you until next year. Quite what has changed from 16:30 on Thursday to 11:00 on Friday is beyond me. At no point from Saturday to Thursday evening was there any indication the part was out of stock. What they hell kind of stock management system are Indesit running?
If I never have to deal with Indesit again in my life I will be a very happy man.”
“Terrible experience with this company. I bought a vented Indesit tumble dryer from them 7 weeks ago and it keeps cutting out intermittently. I have to stand over it and keep trying to restart it; sometimes it behaves but often it doesn't so each drying session takes about 5 hours!! The clothes also come out smelling rank and excessively creased. I'm a single working parent who's not got time for this. After incorrectly telling me Curry's, as the place of purchase, could sort out a refund or exchange, they sent out an engineer. Of course the machine behaved when he was stood over it but is now back to intermittently stopping and the clothes still smell stale. They won't give an uplift number needed by Curry's and Curry's keep sending me back to Hotpoint. Neither company will take responsibility for this defective machine. Rubbish customer service. AVOID AT ALL COSTS.”
“Shocking. Wish I cold give less than one star. Quick to take my money for a care package, as soon as something goes wrong it’s impossible to get a repair.
Will Never buy Indesit / whirlpool ever again”
“Had to mark 1 star because you cant mark minus customer service is a joke. Under no circumstances will i ever buy indesit again and would not recommend to anyone (even people i dont like ) Machine parts have been on fire and company will not replace machine”
“Their dishwasher broke down after just over a years use, they charge £120.00 for a so called engineer to come and say it was not faulty at sale and "mend" it. Their attitude is arrogant and unhelpful, I would say do not buy one their cheaply made unreliable appliances (hotpoint, whirlpool,indesit)”
“I rarely spend my time on internet reviews, I tend to give second and even 3rd chances to companies/people, however this time is so bad I need to write about my experience.
Bougth an INDESIT washer dryer from CURRYS online.
2 months old washer dryer , dryer it's faulty, it never worker.
Engeneers booked 5 times in 3 weeks and never showed up. They just found excuses for not coming and check my washing machine, they do not want to work, they lazy and unhelpful. People at the phone/live chat unsympathetic.
Hopefully tomorrow the 6th time will be the lucky one. Very bad customer service.
PS Only because CURRYS is not helpful in taking back the washing machine, I would prefer to get an LG as I used to have, good machine and good customer service.”
“Washing machine broke down after 15 months. Company wanted £120 up front before they would send out an engineer. 5 years parts cover but would only guarantee any NEW parts fitted for 3 months. Call centre just hung up on me when I refused to pay up front. No customer service at all with rude and uncaring staff.
Avoid this brand, as it appears their products are not up to the job they are designed for!”
