“I saw a lower price on similar itinerary that was booked within 24hours. Mayur from IE customer service made it very easy for me to rebook the travel and helped on cancelling the original ticket. Thank you Mayur for your AWESOME support and customer service. IE Team has built a Great CS Team who knows what customer want and help them. Thanks much Mayur and Team!.
I also noted a software limitation to Mayur, he told he will bring it to IT department (Limitation: in this case of lower price for similar itinerary, Indian Eagle do not allow us to book second ticket and then cancel the first one after second ticket gets confirmed. Currently, we have to take a risk of unknown price increase and cancel the first ticket, then only we can book the lower priced ticket. -Possible usecase can be. if user is booking similar tickets more than once, provide notification/warning and option to input the reason for double booking, (eg:lower priced itinerary on same dates, lower priced itinerary on different dates, lower price with different itinerary...)”
“Thank you, Mayur, for assisting me on my India trip. He helped me not only on this trip nor a family emergency last year. Mayur was a very good resource from Indianeagle, and I recommended him & Indianeagle to all my friends.”
“Rethick is an amazing agent.He worked had to find the flight for 3 passengers at a price we could afford to flight from Boston to hyderabad India. I couldn’t be happier.”
“Thank you Rithik for assisting me with my request. Rithik was very professional and patient throughout the booking process. I had too many questions and he answered each of those very patiently. In the final moments, I had to cancel my reservation and he took care of that as well effortlessly. Thank you Rithik! You are a wonderful person.”
“I needed help in booking flights from IAD to CCU and back. Mr. Chandu and Mr. Sravas helped me. They were efficient and promptly structured my itinerary as per my requirement.”
