Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,491 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,491 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered 4 Indow Window inserts to see how they worked on our steel casement windows. We are very pleased with the fit and finish, and especially the improvement in wintertime comfort. Steel casements present challenging issues when trying to improve efficiency. The only downside for our installation is it required the removal of the locking and operating hardware to work in concert with our window treatments. The attached photo is during installation with Indow inserts installed on the two left pair; not yet installed on the two right pair. Pretty minimal visual difference! I'm now ordering 17 more inserts for the rest of the house.”

Helpful Report

(Self-Measure) - Posted 11 months ago

Hey Tommy, The Indows look great in there, nearly invisible! We're thrilled to hear that the Indows both fit well and perform as expected. We're certainly excited to be bringing comfort and efficiency gains to your home and we look forward to working with you again. Thanks again for your review and photo!

Posted 11 months ago

“Our acoustic window inserts have definitely reduced the amount of street noise coming into our apartment. While we can still hear the train as the engines pass by the noise from the train cars is very muted. Likewise we still hear the drunken club patrons yelling, but it no longer seems like they are in the room with us. Our big negative would be that the blinds we enclosed in the space between our single pane and the insert melted and warped within the first week. I don’t think there was any mention in the directions about the possibility of heat build up and potential consequences. That might be good for people to know.”

Helpful Report

(Self-Measure) - Posted 11 months ago

Hi Catherine, Thanks for the constructive feedback. It is always great to hear that your Acoustic Grade inserts are helping provide an effective solution to your noise issue, which is a big quality of life concern in the city. We recognize the potential heat trapping effects of the insert in certain situations, and while it's not common to hear stories like yours, we certainly recognize the inconvenience for you and are sorry to hear about the damage. We've passed your note along to our team!

Posted 11 months ago

“Finally, a solution that doesn't break the bank and allows you to keep your existing windows. We bought ours primarily for additional soundproofing as our builder used dual-pane glass. It makes a measurable difference - 20 dB. The bonus is the insulation value. It's been a mild spring and our main bedroom at the front of the house facing the morning sun is much cooler. I suspect it will be warmer in winter as well. If you follow the self-measure and installation instructions to the letter, they go in easily. We have floor-to-ceiling windows, so we had massive inserts, but it was still manageable for two people.”

Helpful Report

(Self-Measure) - Posted 11 months ago

Hi John, Kudos to you for taking the time to share your feedback with everyone here, especially in regards to the ease of measuring and installing large inserts. We are very glad to hear that your Acoustic Grade Indow inserts are doing such a great job at reducing noise coming through your existing double pane windows. Thank you for choosing Indow to help bring comfort and quiet to your home!

Posted 11 months ago

“The measurement process was overly complicated - I understand the desire to get a tight fit into not perfectly square windwos, but a 17 page manual for something you can accomplish with math felt unnecessary. I also found the interface to be a bit challenging to work with when inputting fractions that necessarily had to be rounded but the system didn't like my entry. Otherwise, the inserts themselves fit well, very tight, noticeable noise reduction. I am so satisfied with them that I am considering placing another order (depending on whether I want to also spend the money to change window treatments).”

Helpful Report

(Self-Measure) - Posted 11 months ago

Hi Jillian, We appreciate your candor and feedback regarding the measuring process, we're constantly working to find ways to improve the experience for customers and do take your comments to heart. Thanks for the kind review. We're proud to deliver comfort and quiet to your home and hope we can continue to provide even better service in other rooms!

Posted 11 months ago

“What a great option for old homes with drafty windows! Our home's windows are so drafty that the curtains in our bedroom would move/blow when it was windy out. The communication with Indows was excellent, and our questions were answered promptly. We thought the measuring process would be a pain, and we were worried we would not be accurate enough, but the kit they sent along with the instructional videos made it very easy. The Indows were delivered in a large wooden crate, and they made it through shipping unharmed (just some dirt marks on the silicon tubing, most of it came off with Castille soap, but some dark smudges did remain on the white tubing--our only disappointment). Our windows are huge, so we installed the little safety chain provided and inserting them was a 2 person job. There was a little bit of a learning curve with the first Indow, but we can take them in and out fairly easily now. The fit was perfect, and we noticed a difference in the temperature of our home right away. Our house stayed warmer, our furnace ran less, and our curtains are no longer blowing in drafts. The product looks great, and blends right in with our woodwork! We will definitely order more for the few windows we didn't do, and we would recommend this company and product to anyone.”

Helpful Report

(Self-Measure) - Posted 11 months ago

Hi Michael, Thanks for such a detailed review about the draft perfomance, our service, the installation, the fit, and the aesthetics of the inserts! There are so many reasons why custom inserts are so special so it's great to hear the totality of your positive experience. We're excited to work with you again and we've contacted you with some tips re: cleaning the silicone tubing!

Posted 11 months ago

“They really work! While I still hear traffic (mostly trucks and motorcycles) normal car traffic is virtually silenced. I'm still not able to sleep in the room because we get so many trucks I am able to use this room as an office space now, which was my goal. This room was once the noisiest room in my house and now I enjoy coming up here to watch tv. Thank you!”

Helpful Report

(Self-Measure) - Posted 11 months ago

Hi Lisa, It's incredible how Indows can transform a room, isn't it? We're ecstatic that you've been able to notice such a difference! Thank you for taking the time to leave a review :)

Posted 11 months ago

“Not happy at all with my inserts. We live behind a rather busy 2 lane road and the traffic noise is rather loud. The inserts maybe block 10% of the traffic noise. I knew there would still be noise but had such high hopes that it would block more sound. TBH some does it doesnt even sound like we have window inserts. I have watched videos and am confident they are in right as well. I was really hoping these would block more noise than they do and am very disappointed.”

Helpful Report

(Self-Measure) - Posted 1 year ago

We are sorry to hear that you are not experiencing the sound reduction that you were expecting. Our records show that you had inquired about some gaps in the fit which are likely the key reason why the sound reduction is not as substantial. We offer a snug fit guarantee, so in cases where there are such fit issues, we offer remedial assistance including remakes if necessary. To that end we have followed up several times to troubleshoot the gaps issue since it was reported to us. As yet, we have received no response. We will continue to contact you in hopes that we can troubleshoot the fit of your inserts and maximize the sound reduction properties. We look forward to getting this issue resolved for you.

Posted 1 year ago

“Only one thing to say... I am absolutely in love with the indow insert.. We only did a few windows to see if they would be workable and suitable for us up here in the north,, and what I can say is they are great. Will order for the rest of the house when the funds warrant. The procedure was painless and the questions answered well. The overall packaging was a bit destroyed when delivered but there was no damage to the inserts and considering the length of travel to the destination it was to be expected. Overall very happy.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks for the review. We are so glad to hear that the inserts are working out for your situation. We look forward to taking care of your needs for the rest of the house when the situation arises. Thank you for noting the shipping experience. We do our best to package our products to prevent damage. We have seen a few instances like yours where, because of package mishandling, the packaging took a bit of beating. In most all cases, thankfully, our packaging has prevented damage or issues to the inserts inside. It is worth noting that when damage does occur, we are there to quickly remedy the situation with expedited remakes if necessary. Anyway, thanks again for choosing us and taking the time to leave feedback.

Posted 1 year ago

“For the past two years, I've been looking for something to reduce the traffic noise during the morning rush hour. Finally, I came to the conclusion of replacing the windows. I was researching things on the internet when I came up with their website. I researched it and compared the costs. I read all the articles and reviews. This seems like the best option. It worked better than I expected.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Jerry, We are so glad to hear that the inserts are bringing you the sound reduction you were seeking. It is amazing what a little quiet can do, right? Thanks for choosing us and thanks for taking the time to leave a review. We truly appreciate it.

Posted 1 year ago

“I was extremely impressed with my Indow experience from start to finish. There was great communication throughout, and the process went according to how they told us it would. The product is superb. A real innovative way to block out the highway noise for us! We love the Indow inserts.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Thanks for the glowing report. We aim to succeed at every step and it terrific to hear that we have hit the mark with you. We truly appreciate you choosing us and taking the time to leave a review.

Posted 1 year ago

“The Indows seem to fit well, they do stop air leaks and they do dampen outdoor sounds. As far as room temperature control, though, I have to say I don't see a difference. Ours is an old house, the rooms were cold, and they're still cold. Our home insulation is likely so inadequate that it dwarfs the windows' contributions. This uncertainty is an important issue that the company ought to address somehow. Another obvious issue is that for large, double-hung windows, removal, storage and re-installation of the Indows is an awkward and time-consuming process, so that getting some fresh air in the room can become a chore.”

Helpful Report

(Self-Measure) - Posted 1 year ago

James, Thanks for the feedback. We are happy to hear that your inserts are stopping air leaks and dampening sounds as designed. We are sorry to hear that you are not experiencing a difference in home heating. From the info given, I would venture to say that more time will show the difference in home heating costs. It is a good point about lack of insulation in other aspects of the home. The inserts can only control the cold entering and exiting the home through those window areas. In conjunction with other insulation corrections, you would certainly see a greater difference. As to getting fresh air into the room, I might suggest a technique that other customers utilize, if feasible: The inserts can be dislodged and can hang in place on the safety chains for short periods. This allows the air to enter, while remaining stored nearly in place for convenience. This is not recommended for extended periods, as the pull of the chains can lead to slight deforming of the insert which sometimes can affect refitting. Anyway, thank you for the feedback. We are always willing to help with any issue or concern you may have.

Posted 1 year ago

“Love these insets. The process was easy and efficient. Very professional.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Ronald, Thanks so much for your review! We're happy that you love the inserts as much as we do.

Posted 1 year ago

“We got these for sound because we live next to a busy road, would definitely recommend!!!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Chris, We're thankful the inserts have helped you be more comfortable in your home! Thanks for the nod :) If you ever decide to refer folks to us directly, you can earn a $100 post-purchase rebate. Get back in touch if you'd like to learn more!

Posted 1 year ago

“Excellent solution to completely replacing all 16 of my windows The cost was 28% of all new windows. Window fit was excellent. 9 of my windows were 36x55 inches. My bay windows were 21x 55 very large and very odd sizes. Great job !”

Helpful Report

(Self-Measure) - Posted 1 year ago

Irene, Thanks so much for the review and the beautiful pictures. We always feel that pictures are worth a thousand words when it comes to the non-intrusive design of our inserts. Our central aim is to provide solutions for comfort and quiet at a reasonable price that does not detract from the aesthetic of the windows themselves. Your pictures certainly show that mission accomplished. Thanks so much for taking the time to leave feedback.

Posted 1 year ago

“I am very happy with Indow. I am a therapist and am very interested in having a quiet room. My windows were very old and very porous. Someone told me about window inserts - so I decided to use Indow. Using window inserts was something very new to me - so I was unsure initially. Indow made everything very clear and created a very simple and thorough process. My initial salesperson was very helpful. As I proceeded through each step, I found it very understandable and doable. There were both written and video instructions. Now my windows are so much better at blocking the sound! I barely hear the traffic and people talking out front - which was quite regular prior to the inserts. Sounds outside could easily have distracted a session as my client and I turned and reacted to a loud sound. Now I forget it was even an issue and take the quiet for granted. I highly recommend!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Cheryl, Thanks for the review. We are seeing a growing trend with professionals in homes and offices turning to us to limit distractions related to noise issues. From music engineers to folks such as yourself whose work is often dependent on an environment conducive to constructive, non-distracted interaction. We are so glad the inserts are working and the whole process was as easy as we have built it to be. It is amazing what a little quiet can do, right?

Posted 1 year ago

“After doing a little research on window inserts I decided to take a shot with Indow. I was a bit hesitant but the whole process was super easy and I had all the support I needed when measuring the windows. The shipment was faster than quoted and everything showed up without any damage. the inserts themselves were amazingly simple to pop in and back out as needed. Now for the best part, Living in new England fuel costs in the Winter (Oil) can be pretty rough. During our first Winter with the inserts we ended up saving $3,000 on our oil costs year over year! to say I was a bit surprised while being ecstatic would be an understatement as this represents about half the cost of the actual inserts! This also means that after using them this Summer while running the A/C during the hottest months and again next winter, the inserts will have paid for themselves in a single year (2 winter seasons) of use. I would say we got a big bang for our bucks and would recommend these inserts to anyone else interested!! 10/10!! Side Note: I worked with Reed on my inserts and he was fantastic!!”

Helpful Report

Posted 1 year ago

Bryan, Thanks so much for taking the time to leave such a thorough and thoughtful review. We truly appreciate the words for support for so many of the aspects we aim to excel at. It can be truly amazing how much savings can be attained through the use of our inserts. This is especially true when, as you mentioned, the cost of heating oil is involved. You also bring up a point that most do not think of when it comes to energy savings: the cost of A/C. Because our inserts help regulate temperatures in the home throughout the year, the savings (and comfort) is maximized in every season. We are not surprised that you received great service from Reed and others during the process, but we truly appreciate it being recognized. Thanks again for the feedback. We wish you the best as you enjoy the comfort and savings for the many, many New England seasons to come.

Posted 1 year ago

“The product is as advertised. Packaging of the Indows was impressive and the quality of the product is solid. We are very pleased with the look and effectiveness of the Indow. We purchased some for our home and after seeing the product and how it works, we are going to order more for our other rooms. Customer service has also been impressive. The Indow group is very focused on keeping you informed and addressing any questions/issues. Highly recommended!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Daniel, We're delighted to hear that you were pleased with the packaging, quality, and performance of the Indows. We are also very appreciative of your kind words about our customer service team, who are always striving to keep folks updated and assured throughout the ordering process. Thank you for your business and your recommendation. We look forward to working with you again!

Posted 1 year ago

“The Indows are well-made, fit reasonably well (the corners are a bit off), and seem to be providing both sound and thermal insulation, as predicted. We haven't had them installed long enough to form a solid impression of their performance in both areas. The design fits perfectly with our 110 year old windows and we hardly notice the inserts at all. The packaging involved in the shipment was a bit daunting (lots of cardboard, wood, straps, etc.) and I'm not sure how we would have handled it if we had ordered more than 4 windows. Probably would have had to hire a Task Rabbit or someone similar.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Bob, Thank you for sharing your Indow experience. We are glad to hear that the Indows are performing well so far and that the design blends aesthetically with your historic windows. Invisibility is one of our unspoken superpowers! We'll reach out to you about getting the corners fitted just right :) We understand that packaging can sometimes be bulky. Our consistent efforts to make sure inserts are well-protected in transit have lead to our current packing methods. We've taken note of your feedback to improve our packaging to make it more manageable. Hopefully you can find a way reuse or recycle it in your area. We appreciate your business and hope that the Indows continue to meet your expectations as they settle in over time.

Posted 1 year ago

“Definitely decrease outside air and noise intrusion. I appreciate the robust packaging; it a chore to disassemble and dispose.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hey Thomas, Thank you for leaving an honest review! We are glad to hear that you appreciate our need for hefty packaging to protect your product during shipping and also recognize it can sometimes be a challenge to reuse, recycle, or dispose of. We will take your feedback into consideration as we continue to improve our packaging design.

Posted 1 year ago

“We are extraordinarily pleased with our Indow privacy inserts. Our house is a new build, and on one side we have square transom windows through which we could look into our neighbor's house - which means, they could look into ours as well. Not good. We looked at several options - window film, blinds, etc. None of those was a good fit. After a lot of looking, we settled on Indows for those windows, along with a large pane window in our primary bathroom. The windows let in light while the opaque finish obscures the view from the outside. The measurement process is precise, ordering is straightforward, they arrived undamaged, and were easy to install. And, they look great. We're very happy.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Hi Andrea, We understand that finding the right privacy solution can sometimes be a challenge, so we're excited to know that our inserts were the right fit for you. It's great to hear that you found the measurement and ordering process to be straightforward, and that the inserts were easy to install and look great - as we would expect! :) Thank you for working with us and for sharing your positive feedback!

Posted 1 year ago

Indow is rated 4.5 based on 1,491 reviews