Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,535 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The windows are exactly what I wanted and the quality I expected. The measuring, ordering, delivery and installation process went smoothly. Though assistance was simply a phone call away, I did not need anything beyond the YouTube video links provided along the way. We are very satisfied with our Indow window inserts.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thomas, Thanks for the review. We are so happy that the inserts have worked out for your and that the ordering, delivery, and installation went as smoothly as it is designed to go. Although you may not have needed to reach out to us during this proces, we are always here to answer questionsa and provide support if neeeded.

Posted 3 years ago

“Extremely professional process. Insert fit perfectly.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Mark, Thanks for the review. That is what we are aiming for: professional service and a perfect fit.

Posted 3 years ago

“We are very happy with the inserts in our master bedroom. They have decreased freeway noise by at least 50%. We notice more noise coming in through the door than the from the windows. They were a tight fit and hard to install due to their size, but the online videos helped.”

Helpful Report

(Self-Measure) - Posted 3 years ago

David, Thanks so much for the review. We are happy to hear our inserts were able to bring some quiet into your home. We appreciate the effort in the install. While a tight fit helps to ensure the best performance, we understand it takes a bit of extra consideration when installing the larger windows. We are gald the online videos were useful in the process. Thanks again for the feedback.

Posted 3 years ago

“Indow was great to work with. Most of my questions I was able to self serve, and anything they didn't already have available they were very quick with thoughtful responses. Lead time was pretty close to what they quoted. The last mile delivery company in my area wasn't the greatest, but Indow followed up and followed through until the inserts arrived. Would 100% work with them again.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Nick, Thanks so much for the review. We are happy to hear that you are satisfied with the inserts and the service you received. We especially appreciate your patience helping to navigate the staffing and communications issues occuring now in the shipping industry. While we are stepping in proactively to solve delivery issues, we understand the impact that it has on our customers. We appreciate you noting our service in this regard. Let us know about future orders. We share your sentiment and, of course, would 100% work with you again as well.

Posted 3 years ago

“I live next to a very busy road and we have a lot of large construction trucks and other deafening vehicles frequently driving past. The traffic noise got so bad that it would sometimes drown out low noises inside the house, like quiet music or soft white noise. I purchased Indow's acoustic inserts knowing they would not block out all of this noise, especially since I only have about an inch of space between the windows and the inserts. But they still block out a lot of the regular traffic noise and dampen the rest to a point where my brain can tune it out. The inserts were easy to install and are not noticeable. And although there was a long wait for production and delivery, Indow has exceptional customer service, and they really went above and beyond to communicate with me and to ensure the inserts got delivered when I had trouble with the freight company.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thank you so much for taking the time to give us a review. We are happy to hear that our acoustic grade inserts have made such a difference in your home. Your review highlights some important factors and variables about sound reduction. We especially appreciate you speaking to the space between the inserts and the windows. This is one of the three main factors our fit specialists discuss when helping customers decide on a sound redcution solution. We also appreciate your mention fo the ease of installation, the non-intrusive aesthetic, and the quality service. These are all points of pride for us and is great to hear them recognized. Although we are seeing a gradual decrease in lead times, we understand that the lingering pandemic-related delays have a great impact on our customers. We are working hard to minimize this impact, including stepping in to fill gaps when needed (like the extended assistance you mention with the freight company). We truly appreciate the feedback and engagement. Thanks again.

Posted 3 years ago

“service and product were excellent”

Helpful Report

(Self-Measure) - Posted 3 years ago

Lorraine, Thanks for the review. We take pride in both aspects and certainly appreciate the recognition of our efforts.

Posted 3 years ago

“It was helpful in muting the noise. Thank you for your help. Seth Morgan”

Helpful Report

(Self-Measure) - Posted 3 years ago

No problem, Seth. It is amazing what a difference a little quiet can make.

Posted 3 years ago

“I'm impressed with the fit. The lazer measurement system was easy and apparently accurate.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Harvey, Thanks for the review and thanks for the picture. It is always great to see the inserst in place in our customers' homes and offices. Thanks also for noting the ease of the measurement process and the guaranteed snug fit. We truly appreciate the feedback. Thanks again.

Posted 3 years ago

“Great quality and fit. White is slightly off white and does not match bright white trim perfectly.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the review. Thanks especially for noting the craftsmanship and fit of the inserts. We appreciate it.

Posted 3 years ago

“We received our Indow Window inserts and got them installed with no issues, installation was a breeze. We immediately noticed a difference in our home temperature and are so happy our purchase. We were very happy with the customer service especially guiding us through the process during our project allowing us to purchase half our windows first and then the other half at a later date. The inserts are very easy to pop in and remove, we noticed right away that no air was coming in and the touch to the windows is not very cold like it is on glass windows. We are very happy with the product service and delivery.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to give such a thoughtful review. We appreciate you mentioning the service component. We pride ourselves on the customer-focused service we provide from first contact, through delivery and installation, and beyond. We also appreciate you mentioning the ease of installation and removal. This, of course, is a key element of our unique design. Thanks for your business and for providing such useful feedback.

Posted 3 years ago

“The Indow inserts have helped keep the cold air off the floor of the sunroom. The windows go to the floor and we had always struggled with the floor being cold.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Cheryl, Thanks for the review and for sharing the picture. It is truly amazing what a little comfort can do for a living space. We are happy that our inserts were able to help you solve the cold floors in your sunroom.

Posted 3 years ago

“Excellent product. Thoroughness of packing for transport was impressive.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the review. We do take pride in our packing. Because of this, the inserts can arrive unscathed and ready to perform in the home. Thanks for your business and the feedback.

Posted 3 years ago

“These are very well-built products, do a great job blocking noise. I was hesitant because of the price, but their quality is obvious, from their weight to the sturdy feel of all the parts.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Tom, Thanks for the review. We especially appreciate you mentioning the craftsmanship of the inserts. They are indeed designed to be with you and your home for many, many years. Thanks again for your business and for taking the time to provide feeedback.

Posted 3 years ago

“I'm basically pretty happy with the Indow inserts. It hasn't been long enough to tell if it will be reflected in my electric bill (I have baseboard heat in a 125-year old house) but it appears that it will make a difference. I notice the thermostat is lower, so fingers crossed. Most noticeably, I had terrible condensation on all of the windows in the house in the winter. It appears to be eliminated completely, which makes me very pleased. All in I would, and have, recommended them to my friends.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Patrick, Thanks so much for taking the time to give your thoughtful review. We are especially happy that the condensation issue has been eliminated with the use of the inserts. We love to help out older houses while not interfering with their character. Thanks for the feedback and the recommendations.

Posted 3 years ago

“Wonderful product! So easy to order and install. Indows are making a huge difference with my 100 year old windows!”

Helpful Report

(Self-Measure) - Posted 3 years ago

CJ, Thanks so much for taking the time to give us a review. We are happy that your inserts are making a difference. We have a soft spot for helping old windows such as yours. Thanks again for the feedback.

Posted 3 years ago

“They made a huge difference right away! No more breeze! They were very easy to install and fit perfectly.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Jessica, Thanks for the review. We are so glad to hear that your breeze issue has been solved. Thanks also for mentioning the ease of install. It is amazing what a little dose of comfort can do for a home.

Posted 3 years ago

“Great service Great product”

Helpful Report

(Self-Measure) - Posted 3 years ago

Craig, Thanks for the review. We pride ourselves on excellence in service and craftsmanship. It is always nice to have our efforts recognized.

Posted 3 years ago

“Everything I'd hoped to experience. Several folks have seen the inserts and claimed they will be ordering Indows. The wait was well worth it, very very satisfied. Will be ordering several more Indows in the near future. Indow folks I have talked to, have been very polite, professional and informative. Best Regards, Douglas Braye”

Helpful Report

(Self-Measure) - Posted 3 years ago

Doug, Thanks so much for taking the time to provide a review. We are so happy to hear the inserts are working for you and that your experience with our staff has been pleasant, informative, and professional. That is, of course, our aim. We will be happy to help you in the future as well as any of your interested acquaintances. Thanks again for the feedback.

Posted 3 years ago

“Tyler: As told in my talk with you, I was pleased that your inserts in two of my bedroom windows reduced noise from increasingly busy road noise to "no disturbance" status. All help previously suggested costly addition of another window in interior on top of existing new- build window OR storm window on outside of existing window. Indow inserts were cheaper, less obvious in room, could still see outside clearly, kept room warmer with additional air space between existing new-build window & Indow insert. Simply Indow insert solved my problem in that bedroom & my husband was able to measure & install inserts himself withOUT additional installer cost to us.”

Helpful Report

Posted 3 years ago

Thanks so much for the review. We especially appreciate your highlighting the ease of measurement and installation. Our design and measurement system is designed for ease and, as you pointed out, savings. We are happy that the inserts are performing as designed. It is amazing what a little quiet can do. Thanks again for the feedback.

Posted 3 years ago

“Only light that comes in is through some corners because of mounts. Works great”

Helpful Report

(Self-Measure) - Posted 3 years ago

Cameron, Thanks for the review. We are glad to hear your inserts are working as designed.

Posted 3 years ago

Indow is rated 4.5 based on 1,535 reviews