instantprint. Reviews

Name: instantprint.
Rating: 2.03

2.0 Rating 40 Reviews

25 %

of reviewers recommend instantprint.

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2.0

Based on 40 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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instantprint. 1 star review on 10th May 2023

Chris

instantprint. 1 star review on 10th February 2022

Michael Snell

instantprint. 1 star review on 3rd August 2021

Alex

instantprint. 1 star review on 2nd July 2021

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rude team of people in the phone. Dont dare you say anything negative. They will team up against you. We have felt intimidated and mocked.”

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Posted 4 years ago

“I used instantprint to print my wedding invitations and the quality of print was exceptional and i've had loads of compliments on them! Thanks Instantprint!”

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Posted 4 years ago

“I'm definitely out of instantprint I don't understand what the problem exactly was, honestly. I sent to print a set of cards I designed (from a high resolution TIF) and the prints I got, you couldn't read the small text. I contacted to the customer service, which I must say was really helpful and kind, specially Jo. They kindly reprint the whole work after I sent again the file, this time the original photoshop file.(600pix per inch) And again, the small text looks cracked. I ended up printing all the cards myself at home, and guess what? The image looks perfect and the small text absolutely clear. So I made my client wait for nothing, I won't make the same mistake twice.”

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Posted 4 years ago

“Graphic Designer with over 30 years experience - used online cheap and cheerful printers before, instaprint are as good if not better, and certainly cheaper others - thank you”

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Posted 4 years ago

“I am fed of what is appalling customer service, constant machinery break downs so orders cannot be fulfilled, pretending not to receive emails. Solopress does the same service and is far more professional. I spend around £18,000/£20,000 a year on printing and they have lost a decent customer.”

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Posted 4 years ago

“Five stars customer service. Hollie was very helpful in solving the problem. A+++”

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Posted 4 years ago

“To preface this: I am a marketer who deals with professional printers on a weekly basis, but for something for a personal side project I decided to try out a different supplier and thought i'd give Instantprint a go.... huuuuuge mistake. The uploading and proofing process was so complicated and un-user friendly, the results were inconsistent and and the customer service was appauling. I ended up cancelling half our order, but had to pay for one set of flyers that they had already printed (they were the only ones they hadn't sent us a proof of :/). The woman we spoke to on the phone was incredibly unhelpful and rude, and just kept repeating the same thing. To top it off I come on here and read reviews that the quality of the products is awful, so now I'm dreading receiving the ones that we did end up having to pay for... really wish I'd stuck with a supplier i know.”

Helpful Report

Posted 5 years ago

“The most excruciating and frustrating experience getting artwork approved. Even when sending screenshot inaccurate proofs sent that clearly do not resemble the art work ensuing in a backwards and forwards scenario whereby when one error is corrected another one emerges. Should have heeded my first unpleasant experience. Never ever again. Will not use instant print again.”

Helpful Report

Posted 5 years ago

“First experience was very good. However, the second one was terrible. Confusing while approving the layouts, delivery date promised not honoured, menus printed in the wrong size and very poor quality. And to top up a terrible customer service if you can call it that. Extremely disappoint with level of service. Used to be good but now it's very bad. Do not surprise by the tons of daily discount vouchers sebt by email and website promos... Just lost £50 and being a small and independent business it really represents a lot. Hope you don't have the same bad experience. Rather don't try”

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Posted 5 years ago

Hi Anna, Thank you for your review. I am sorry to hear there were issues with this. I'd really like to have a chat about this with you. If you could call me on 0191 27 27 327. Many thanks Harry

Posted 5 years ago

“Poor quality - shadows around the logo and writing. Things happen, but the response was poor - avoiding my questions and wasting my time. Will not be using in future”

Helpful Report

Posted 5 years ago

“A4 flyers arrived but colours completely off - too dark / green colour not printed properly. Instantprint wont accept it's their fault! Terrible support. Wont be using again if they cant rectify this basic issue.”

Helpful Report

Posted 5 years ago

“Absolutely appalling product quality and customer service. The labels I ordered don’t work properly and fall off within a short time of sticking them on. Tried to get a refund but they insist on inspecting them, yet won’t sort out the return and have been dragging their heels for weeks. Useless agent on web chat. Useless response team by email. Asked for a pre-paid envelope to send back their poor quality products and they sent me a plain envelope. Went back to them again and requested a prepaid envelope AGAIN. Nothing has come through. Having to constantly keep chasing this and see no end in sight. Complete waste of time and money. NEVER use this company.”

Helpful Report

Posted 5 years ago

“Excellent service. Instant quote on their website. Very good quality... Exceptional costumer service via email. Very quick communication and very clear. Proofs come very quickly afterwards and very accurate. I have been using them for 4 years and I would always recommend! Unbeatable price for leaflets and I work with another two print companies (for custom cuts which are not done by InstantPrint) Thanks!”

Helpful Report

Posted 5 years ago

“Terrible service. Catalog of issues again. Would not recommend and would advice to use solopress.com.”

Helpful Report

Posted 5 years ago

“I use instant print probably once/twice a month for the past few years so familar with their services. Typically they are great and reliable, and get orders out with delivery 2-3 days later. On the odd occasion they are late (the past four orders) they have been late on delivery by a day, not the end of the world, and they give you £15 credit for being late. However on my most recent experience, they have been awful. I have provided documents and instructions for print, and they have sent me the proofs before print. Each time they have messed up the proof so that it is wrong - I'm now on my fifth attempt and well over a week since the order was made, and it's becoming extremely frustrating. I have clients who are not receiving the service required because Instantprint cannot get a simple proof correct. What makes it even more frustrating is that when I point out what is incorrect on the proof, and give clear instruction of how to rectify, they send me the exact same proof in their next attempt (the exact same one four times in a row) - like they didn't even acknowledge or read the criticism provided. I am happy to remove this review if they are able to get the proof correct on next attempt, and acknowledge their faults.”

Helpful Report

Posted 5 years ago

“WASTE OF TIME AND MONEY... Company sent me 2000 copy's of my logo leaving out half my design that I designed on there website. They had a problem with my logo artwork that I approved for them to fix. Also I set up a vertical leaflet to which they send me horizontal. Waste of time AND MONEY”

Helpful Report

Posted 6 years ago

“Company is great, products are excellent quality and very cheap. The turnaround is excellent will use again :)”

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Posted 6 years ago

“Always great service, very quick deliver and high quality prints. Great customer service when needing extra help with artwork.”

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Posted 6 years ago

“Very helpful and fantastic quality.”

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Posted 6 years ago

“the service was excellent. the online chat feature was extremely useful in organising my order and the advice was excellent. the product arrived today and we are very pleased with the quality, and will definitely be using them again. Fab!”

Helpful Report

Posted 6 years ago

instantprint. is rated 2.0 based on 40 reviews